What 773 owners told NHTSA about the 2011 Chrysler Town And Country

I PURCHASED 2011 CHRYSLER TOWN & COUNTRY. THIS VEHICLE HAS 1 RECALL THAT HAS BEEN AROUND A YEAR AGO AND I HAVE BEEN ON A LIST BUT STILL ISN'T FIXED. DEALER SAID THEY WILL CALL ME. NOW VAN HAS ANOTHER ISSUE AND DEALER SAID 88 OF THESE VEHICLES HAVE SAME ISSUE THAT ISN'T COVERED BY WARRANTY NOR IS IT A RECALL. NOR DOES CHRYSLER HAVE THE PART AVAILABLE. PLUS COST OF PART AND REPAIR IS 1,000.00.. IT IS CALLED THE TIPM SWITCH IN STARTER AND IS COMPUTER THAT CONTROLS THE VEHICLE RUNNING. I BELIEVE THAT WITH 88 OF SAME VEHICLES THIS SHOULD BE A RECALL NOT A CUSTOMER PROBLEM. I CALLED CHRYSLER AND THEY SAID IF I ORDER THE PART THEN THEY WOULD PLACE ME 55TH TO GET PART. THIS VEHICLE HAS CAUGHT FIRE AND FIXED UNDER WARRANTY AFTER I BOUGHT IT. THE DEFROST LIGHT CAME OUT AND BURNED PLASTIC. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THE BLIND SPOT INDICATOR IS NOT WORKING. MANY TIMES WITHIN THE LAST YEAR AND EVEN THE YEARS BEFORE THAT, THE INDICATORS WOULD CHIME WHEN THERE WAS NOTHING AROUND TO SET THEM OFF. NOW THE TRIANGLES ON THE REAR VIEW MIRRORS ARE ON CONSTANTLY. THIS VAN IS NOT EVEN PAID OFF YET AND IT IS ALREADY FALLING APART. I THINK THIS MODULE SHOULD BE RECALLED. I HAVE NOTICED MANY POSTS THAT PEOPLE ARE HAVING THE VERY SAME PROBLEM. WHEN YOU BUY A NEW CAR YOU DO NOT WANT TO PAY THOUSANDS OF DOLLARS TO FIX A PROBLEM BECAUSE OF A FAULTY PRODUCT. *TR

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I WAS NOTIFIED THAT THE REAR QUARTER VENT WINDOW SWITCH MAY OVERHEAT AND MAY CAUSE A BURNING ODOR, SMOKE,OR A DRIVERS DOOR FIRE WITHOUT WARNING. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER WAS ONLY SENDING A FEW PARTS PER WEEK. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND ADVISED TO HAVE THE PART DISCONNECTED UNTIL THE REMEDY PARTS BECAME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN THE CONSUMER STATED THE DEALER DISCONNECTED THE SWITCH ON THE VEHICLE. UPDATED 11/16/2015*JS

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SAFETY EQUIPMENT FAILURE. THE BLIND SPOT MONITORING SYSTEM QUIT WORKING. WE PAID EXTRA FOR THESE SAFETY FEATURES AND THIS WAS A MAJOR FACTOR IN PURCHASING THIS MINI VAN. ANYTHING THAT I HAVE READ ABOUT THIS ISSUE INDICATES THAT DEALERSHIPS HAVE STATED ON MULTIPLE TIMES THAT THIS IS A HUGE PROBLEM WITH ALL CHRYSLER VEHICLES. THE DEALERS WOULD CHARGE APPROXIMATELY $2,200 TO CORRECT THE PROBLEM WITH THE SAME DEFECTIVE / POORLY DESIGNED PARTS. THIS IS NOT A SOLUTION; PAY TWICE FOR SAFETY EQUIPMENT THAT WILL JUST GO BAD IN THE FUTURE. THIS APPEARS TO BE AN ENGINEERING DESIGN ISSUE. SINCE THE VEHICLE WAS SOLD WITH THIS SAFETY FEATURE, I FEEL STRONGLY THATTHIS IS A SAFETY ISSUE. THE WIDESPREAD REPORTED FAILURE OF THE BLIND SPOT MONITORING SYSTEMS SHOULD BE INVESTIGATED. CHRYSLER IS AWARE OF THE PROBLEM BUT HAS NOT ISSUED A RECALL ON THIS. I HOPE THE NHTSA CAN SPUR THEM TO STAND BEHIND THEIR SAFETY SYSTEMS THAT THEY ACTIVELY MARKETED TO THE PUBLIC. I LEASED THE 2011 VEHICLE IN JUNE,2011 AND THEN I PURCHASED IT. ABOUT 6 MONTHS AFTER THAT THE BSM SYSTEM STARTED ACTING UP WITH THE LEFT MIRROR TRIANGLE TURNING ON ERRATICALLY WITH NO OTHER CAR OR ANYTHING AROUND THE VEHICLE. THEN THE PASSENGER SIDE MIRROR TRIANGLE TURNED ON AND THE SYSTEM INDICATED A MALFUNCTION ON THE EVIC. VEHICLE WAS MARGINALLY DIRTY WHEN THIS HAPPENED. IT WAS ALSO COLD OUT (0 DEGREES F TO 30F) IT IS NOW CLOSE TO 70F AND THE SYSTEM STILL DOES NOT FUNCTION. THE VEHICLE HAD 28,000. MILES ON IT AND WAS LESS THAN 3.5 YEARS OLD. *TR

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I HAVE BEEN NOTIFIED OF NEED TO REPLACE REAR QUARTER VENT WINDOW SWITCH. HAVE CALLED DEALER REPEATEDLY EVERY TWO WEEKS, SAME STORY - NO PARTS AVAILABLE, FOR THE PAST TWO MONTHS SINCE RECEIVING THE NOTICE THAT PARTS WERE AVAILABLE TO CORRECT THIS ISSUE. DEALER HAS NO IDEA OF WHEN THEY WILL RECEIVE PARTS. TRIED TODAY TO REACH CHRYSLER AT THEIR 1-800-853-1403 NUMBER. THEY KEEP TELLING ME REPEATEDLY HOW IMPORTANT MY CALL IS TO THEM. I HAVE SPENT OVER 90 MINUTES ON HOLD AWAITING A REPRESENTATIVE TO DISCUSS WHEN I WOULD HAVE A PART ASSIGNED TO ME AT MY DEALERSHIP DAVE DENNIS CHRYSLER IN DAYTON, OH. PHONE CONTACT NEVER MADE. IF THIS IS A CRITICAL RECALL ISSUE BECAUSE OF A POTENTIAL FIRE ISSUE THEN SOMEONE NEEDS TO STEP UP TO THE PLATE AND PRIORITIZE GETTING THIS PART TO MY DEALER. I AM A RETIRED AUTOMOTIVE ENGINEERING MANAGER WHO WORKED FOR CHRYSLER'S COMPETITOR AND BELIEVE ME I KNOW NON-RESPONSIVENESS WHEN I SEE IT. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO NEEDED DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN THE CONSUMER STATED THE IGNITION SWITCH WAS REPLACED. UPDATED 06/02/15*JB

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WE HAVE RECEIVED A RECALL NOTICE VIA MAIL (P25/NHTSA 14V-234), AND THE DEALERSHIP HAS DISABLED THE DEFECTIVE PART BUT THEY HAVE NOT YET REPLACED THE DEFECTIVE PARTS NOW FOR MORE THAN 90 DAYS... THIS IS IN MY OPINION EXCESSIVE. THEY HAVE PRESSURED US TO BUY AN EXTENDED WARRANTY IN LIEU OF FIXING THE DEFECTIVE PART AT A COST OF ~$3,000.00. WE ARE AT THIS TIME REFUSING TO PAY THE EXTENDED ~$3,000 FOR SOMETHING THAT THEY ARE RESPONSIBLE FOR. THE DEALERSHIP IN QUESTION IS ARRIGO OF SUNRISE FLORIDA. *TR

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LAST MONTH MY VAN STARTED ACTING UP. NOT STARTING ALL THE TIME AND HAVING STRANGE ELECTRICAL GLITCHES. I ASSUMED IT WAS THE BATTERY. I REPLACED THE BATTERY AND NOW IT'S NOT STARTING AGAIN. I LOOKED ONLINE AND FOUND NUMEROUS PEOPLE ARE HAVING THE SAME EXACT ISSUE. I AM NOW TOLD THIS IS GOING TO COST ME OVER A THOUSAND DOLLARS TO FIX. ALL I WANT IS A RELIABLE VEHICLE THAT WILL GET ME FROM POINT A TO POINT B. *TR

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WHEN DRIVING OUR CHRYSLER TOWN AND COUNTRY, 2011, THE VAN STALLED AND DIED AT AN INTERSECTION. AFTER A FEW CRANKS, THE ENGINE STARTED AGAIN. THEN AFTER TRAVELING ABOUT 200 FEET THE VAN DIED AGAIN AND THE POWER STEERING WENT OUT. I WAS ABLE TO LABOR IT INTO A PARKING LOT WHERE IT WAS TOWED AND THE DEALER COULD NOT PIN POINT AN ISSUE. EVERY MORNING IT IS EXTREMELY DIFFICULT TO START. IT HAS SAT AT OUR HOME FOR TWO DAYS WITHOUT ANY LUCK OF STARTING IT. WE ARE WAITING UNTIL WEDNESDAY WHEN THE DEALER CAN SEE THE CAR AGAIN. EACH TIME IT IS COSTING US $90 FOR THEM TO LOOK AT IT. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN UPDATED 11/20/2015*JS

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IN JUNE OF 2014 WE TOOK OUR VAN TO SHIVLEY MOTORS CHAMBERSBURG PA FOR INSPECTION.WAS TOLD OF RECALL AND THE SWITCH WAS DISCONNECTED. IT IS NOW ALMOST APRIL OF 2015 AND THE SWITCH HAS NOT BEEN REPLACED. CONTACTED DEALER AND THEY SAID PART NOT AVAILABLE. CALLED NHTSA AND WAS TOLD THE PARTS WERE BEING SHIPPED ABOUT 2 MONTHS AGO. STILL NO REPAIR. HAVE ATTEMPTED TO CONTACT CHRYSLER ONLY TO BE PUT ON HOLD FOR AS HIGH AS 35 PLUS MINUTES AND STILL NO HELP. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/26/15*CN THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 9/17/2015*JS

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN THE ENGINE OFF, THE KEY WOULD NOT TURN INTO THE OFF POSITION UNTIL THE KEY WAS REMOVED. THE CONTACT INSERTED A SCREW INTO THE KEY CYLINDER TO TURN INTO THE OFF POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE IGNITION MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

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TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. HOWEVER, THE DEALER DISCONNECTED THE WIRES AND UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/11/15 *BF UPDATED 05/14/15*JB

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I WAS DRIVING AND THE VEHICLE KEPT PROMPTING ME BLIND SPOT SERVICE IS NOT AVAILABLE. LIKE IT WAS TRYING TO RESET. AFTER ROTATING SEVERAL TIMES, IT GOT STUCK WITH MESSAGE SERVICE BLIND SPOT MONITOR SERVICE. BOTH MIRRORS HAD THE AMBER TRIANGLE LIT UP, KIND OF DISTRACTING. DEALER WILL NOT COVER DUE TO OUT WARRANTY. COST IS > $2000 FOR TWO SENSORS WITH HARNESS. I DON'T UNDERSTAND HOW BOTH SENSORS WENT OUT AT THE SAME TIME. EACH SENSOR IS FOR EACH SIDE. IF CHRYSLER HAD A LIFECYCLE THAT WAS SHORT, CONSUMERS SHOULD HAVE BEEN MADE AWARE (SIMILAR TO CHANGING BULBS, FLUIDS, BATTERY, BRAKES, ETC.). IF YOU REVIEW THE NUMBER OF COMPLAINTS, THE VEHICLE SHOULD BE RECALLED FOR THIS ISSUE. SEEMS LIKE CHRYSLER PRODUCED A PART WHICH WAS NOT FULLY TESTED. *TR

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BLIND SPOT MONITORING SYSTEM FAILED. THE SAFETY SYSTEM IS NO LONGER FUNCTIONING AND THE DEALER SAID THAT BOTH SENSORS HAVE INTERNAL FAILURES. QUOTED OVER $2400 TO REPLACE THE SENSORS. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN SEPTEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. UPDATED 4/30/15*CN THE CONSUMER STATED THE VEHICLE WAS SCHEDULED TO BE REPAIRED. UPDATED 10/23/15 *JS

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A RECALL WAS ISSUED FOR THE REAR QUARTER VENT WINDOW SWITCH IN JUNE 2014 AND I HAD THE SWITCH DISABLED AS PER THE RECALL NOTICE. THE REPLACEMENT PART IS STILL UNAVAILABLE IN MARCH 2015. I TRAVEL WITH MY DOGS IN CRATES IN THE BACK OF MY VAN AND THIS MEANS LESS VENTILATION FOR THEM. IT WOULD APPEAR THAT CHRYSLER HAS PROBABLY FIGURED THAT THEY CAN GET AWAY WITHOUT MANUFACTURING THE PART TO COMPLETE THE RECALL. A CALL TO THEIR GROUP RECALL ASSISTANCE CENTER ASSURED ME THAT MY "CALL WAS IMPORTANT TO (THEM)" BUT OBVIOUSLY NOT IMPORTANT ENOUGH TO ANSWER IN THE 25 MINUTES I WAS ON HOLD, WHICH GAVE ME TIME TO FILL OUT THIS COMPLAINT FORM WHILE I WAS WAITING FOR THEM TO ANSWER. *TR

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