What 773 owners told NHTSA about the 2011 Chrysler Town And Country

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE BLIND SPOT MONITORING DETECTION WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SENSORS AND THE COMPUTER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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-JAN 2015- THE KEY WAS LODGED IN THE IGNITION AND WOULD NOT COME OUT. I HAD IT TOWED TO NEAREST CHRY DEALER TO FIX. - JAN TO MAY- CAR INTERMITTENTLY STALLS/WON'T START. SOMETIMES STARTS WITH A JUMP. -MAY- MECHANIC/BATTERY INSTALLED $268. -JUNE/JULY- CAR INTERMITTENTLY STALLS/WON'T START. STARTS IF YOU WAIT A WHILE. -AUGUST-WON'T START/WONT JUMP/STRANDED WITH KIDS/TOWED TO MECHANIC. -CHANGED MY BATTERIES IN MY KEY FOBS AT LEAST 3 TIMES IN 2015. -I AM CONSTANTLY STRANDED WITH MY CHILDREN AND SPEND DAYS WITHOUT MY CAR WAITING FOR MECHANICS TO FIND OUT THE PROBLEM. THE CHRYSLER DEALER INFORMS ME THAT IT'S A MINIMUM OF $200 JUST TO LOOK AT IT. IT WILL MOST LIKELY BE MORE IF IT'S ELECTRICAL AND THEY NEED A DAY OR TWO. I HAVE TO GET MY KIDS TO AND FROM SCHOOL AND CAN'T PAY FOR ANOTHER CAR. MECHANIC SAID TO LOOK AT BULLETINS/INFO ON TIPM AND WIN. OTHER CHRY YEAR/MAKES HAVE HAD EXACT SAME ISSUES AND WERE RECALLED. THERE IS A CLASS ACTION SUIT FOR THIS YEAR/MAKE AND MANY MORE. HOW AM I STILL DRIVING? I WAS GIVEN A TIP BY A MECHANIC: OPEN THE HOOD AND THEN THE FUSE BOX. REMOVE THE M27 FUSE. WAIT 10 SECONDS. REPLACE FUSE. START CAR. IT'S BEEN WORKING SO FAR! APPARENTLY, THIS CLEARS A SOFTWARE LOCKUP IN THE MODULE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE; HOWEVER, THE VENT WINDOW DID NOT OPEN DUE TO AN INTERIM REPAIR WHERE THE TECHNICIAN DISCONNECTED THE SWITCH.

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THE CAR HAD POWER, BUT WOULD NOT START. CONTINUED TO TRY, BUT WOULD NOT START. POPPED HOOD, SLAPPED TIPM, CAR STARTED.

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I HAVE BEEN WAITING SINCE MAY 2015 FOR THE REPLACEMENT PART FOR MY REAR QUARTER VENT WINDOW. I AM STILL ON A WAITING LIST AND HAVE MANY, MANY MORE PEOPLE AHEAD OF ME. WHY WOULD IT TAKE SO LONG TO GET THE NECESSARY PART TO THE DEALERSHIP? THIS RECALL IS FROM JUNE 2014! I DRIVE WITH SMALL CHILDREN IN MY VAN EVERY DAY. THEY ARE STRAPPED INTO CAR SEATS AND I CAN'T IMAGINE THE HORROR IF A FIRE BROKE OUT. PLEASE PROVIDE A RESOLUTION.

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WE HAVE RECEIVED A SAFETY RECALL NOTICE FOR OUR VEHICLE REGARDING THE REAR QUARTER WINDOW SWITCH. MULTIPLE CALLS TO THE LOCAL CHRYSLER DEALERSHIPS HAVE ALL GOTTEN THE SAME RESPONSE...THE PART IS ON BACK ORDER AND THEY HAVE NO IDEA WHEN IT WILL BE IN. AND THEY WILL NOT TAKE DOWN OUR NAME AND CALL US WHEN IT COMES IN. THEY SUGGESTED JUST CALLING BACK EVERY FEW MONTHS. THIS IS QUITE FRUSTRATING. IN THE RECALL NOTICE IT SAID TO CONTACT IF THE DEALER COULD NOT REPLACE PART IN A REASONABLE AMOUNT OF TIME. I FEEL THAT THIS TIME FRAME IS NO LONGER REASONABLE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT WITHIN A REASONABLE TIME FRAME. THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH SEVERAL MONTHS AGO. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. MA 10/19/15

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/14 WHEN THE CONSUMER ARRIVED AT THE DEALER, TO HAVE THE PART REPLACED, SHE WAS INFORMED THE PART WAS NOT AVAILABLE. UPDATED 01/25/16

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WE PURCHASED THIS VEHICLE 6 MONTHS AGO. WE HAD NO ISSUES UNTIL RECENTLY THE VEHICLE WOULD NOT START. WE MADE SEVERAL ATTEMPTS TO START THE VEHICLE AND FINALLY IT WOULD TURN ON. THE FOLLOWING MORNING WE TRIED TO TURN IT ON AND IT WOULDN'T. THIS TIME THE VEHICLE WOULD NOT TURN ON. I TOOK IT TO A MECHANIC WHO TESTED THE FUEL PUMP AND DISCOVERED THERE MAY BE AN ISSUE WITH THE TIPM BOX. AFTER LOOKING THIS INFORMATION UP I FOUND THAT OTHERS ARE HAVING THE SIMILAR ISSUE AND SO I DECIDED TO REPORT THIS ISSUE.

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I RECEIVED A SAFETY RECALL IN JUNE 2014 ADVISING OF REAR QUARTER VENT WINDOW SWITCH ON MY VEHICLE MAY OVERHEAT. ON JULY 3, 2014 I TOOK MY CAR IN FOR SERVICE AT CROTON AUTO PARK SERVICE DEPT, CROTON, NY AND SHOWED THEM MY RECALL NOTICE. I WAS TOLD THAT THEY WIRE HAD BEEN DISCONNECTED AND THAT WHEN THE PART CAME IN I WOULD BE CONTACTED. IT HAS BEEN A YEAR AND 1 MONTH AND AM STILL WAITING TO BE CALLED BY THE SERVICE DEPARTMENT TO MAKE REPAIRS TO THE DEFECTED ELECTRICAL WIRES. UPON MY LAST VISIT AROUND JUNE 2015 TO THE SERVICE DEPARTMENT I WAS ADVISED THAT THEY STILL HAD NOT RECEIVED THE PARTS, MY NAME WAS ON A LIST AND THAT CHRYSLER WAS BACKED UP MAKING THE CORRECTED PART. THIS CAR HAS BEEN NOTHING BUT A HEADACHE SINCE I DROVE IT OFF THE LOT WITH SEVERAL MANUFACTURER DEFECTS. THE FIRST LESS THAN 750 MILES ON THE CAR. AND THE SERVICE DEPT AT CROTON AUTO PARK IS ATROCIOUS, WITH REPAIRS TAKING EXCESSIVE TIME TO MAKE REPAIRS.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE FAILURE MILEAGE WAS 85,000. MA 10/16/15

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CAR CRANKS BUT WILL NOT START. MY TIPM IS FAULTY IN MY 2011- CHRYSLER TOWN & COUNTRY @53896 MILES CAUSING OUR VEHICLE NOT TO RUN. WE WERE LUCKY THAT THIS ISSUE DID NOT OCCUR WHILE DRIVING ON THE HIGHWAY WITH MY CHILDREN. CHRYSLER CHARGED $395 IN LABOR AND $22 FOR THE PART PLUS TAX. AS YOU ARE PROBABLY ALREADY AWARE, THIS FIX WAS NOT PERMANENT; YET THE DEALERSHIP SAYS "ALL 'WORK IS COMPLETED". NO YOU DID NOT FIX TIPM; JUST "INSTALLED EXTERNAL FUEL PUMP RELAY". WE WOULD LIKE OUR VEHICLE RESTORED TO ITS ORIGINAL CONDITION.

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CAR WILL TURN OVER BUT NOT START. HAD IT TOWED TO A DEALER WHILE AWAY FROM HOME ON A FAMILY ROAD TRIP. AFTER SEVERAL HOURS OF WAITING THE DEALER SAID THE PROBLEM WAS A FAULT WITH THE TIPM AND THAT IT WOULD NEED TO BE REPLACED AT A COST OF OVER $1100 DOLLARS. I HAVE NO OTHER ALTERNATIVE, BUT WHAT AN EXPENSIVE REPAIR.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDOW FAILED TO OPEN. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,320.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. MA 10/25/15 THE CONSUMER STATED THE PARTS WERE REPLACED. UPDATED 11/03/15.*JB

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THIS IS A RECALL THAT I RECEIVED A NOTICE ABOUT 8 MONTHS AGO. THE VENT WINDOW SWITCH I GO TO THE DEALER & THEY SAY THEY HAVE NOT RECEIVED THE PARTS .A YEAR IS A LITTLE LONG TO WAIT FOR PARTS.

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WE CAN NOT GET CHRYSLER TO ORDER PARTS AND REPAIR THE RECALL FOR THE REAR QUARTER VENT WINDOW SWITCH. THIS IS RECALL P25/NHTSA 14V-234. THEY NEVER HAVE THE PARTS AND ARE NOT WILLING TO ORDER THE NEEDED PARTS FOR THE RECALL. THEY SUGGEST CALLING THEM WEEKLY TO SEE IF ANY PART CAME IN THAT WEEK.

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TL* THE CONTACT OWNS A 2011 TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VENT WINDOW SWITCH WAS REPAIRED; HOWEVER, THE BLIND SPOT SENSORS AND THE BACK UP CAMERA CONNECTED ON THE SAME WIRING HARNESS FAILED. THE APPROXIMATE FAILURE MILEAGE WAS 71,019. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MARCH OF 2015. THE DEALER STATED THAT THE MANUFACTURER PROVIDED ONE PART PER WEEK. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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