Dec 15, 2017Engine
I PREVIOUSLY REPORTED AN ISSUE IN 2016 WITH ENGINE FAILURE DUE TO TIMING CHAIN FAILURE WHERE I WAS DRIVING DOWN THE HIGHWAY IN HEAVY TRAFFIC AND IMMEDIATELY THERE WAS ENGINE FAILURE, LOSS OF POWER AND WAS PUT IN A VERY UNSAFE POSITION. AFTER I COASTED MY CAR, WITH 4 WAYS ON, TO THE SIDE OF THE ROAD I CALLED A TOW TRUCK WHICH TOWED ME TO THE NEAREST GM DEALER WHICH WAS VICTORY CHEVY IN MILAN MICHIGAN. AFTER SOME DIAGNOSIS THEY INFORMED ME OF THE COMPLETE TIMING CHAIN FAILURE AND INTERNAL ENGINE DAMAGE. AT THE TIME I HAD 111K MILES ON THE ODOMETER. I WAS INFORMED THE CAR NEEDED A COMPLETE REBUILD AND I VOICED MY DISPLEASURE ABOUT THE FAILURE SO SOON AFTER THE EXPIRATION OF THE 100K WARRANTY. WHAT GM DID AGREE TO WAS TO SPLIT THE REPAIR 60-40 WHERE I WAS RESPONSIBLE FOR APPROX. $2700 OF THE REBUILD. AT THAT TIME I COMPLAINED ABOUT THE REBUILD VERSUS A NEW MOTOR AND WAS TOLD THAT WAS ALL THEY WOULD OFFER ME. I AGAIN COMPLAINED THAT IF IT'S REBUILT I WILL BE BACK IN WITH THE SAME ISSUE IN THE FUTURE SO HERE I AM LESS THAN 18 MONTHS AFTER A REBUILT MOTOR I TAKE THE CAR TO THE DEALER FOR A LOUD NOISE ON STARTUP AND SMELL OF AN OIL LEAK. THE DEALER NOW TELLS ME THE TIMING CHAIN NEEDS REPLACED AGAIN ALONG WITH A TOP END REBUILD COSTING APPROX. $4500 ALTHOUGH THERE IS NO DRIVABILITY ISSUE WITH THE CAR. SO I CALLED GM CUSTOMER CENTER AND SPOKE WITH THE SUPPOSED "HEAD SERVICE ADVISOR" AND WAS TOLD BY HIM THAT SINCE THE CAR IS OUT OF THE 12 MONTH WARRANTY THEY WOULD OFFER NO ASSISTANCE. I INFORMED HIM I HAVE BEEN A GM CUSTOMER SINCE 2003 AND THIS IS THE ABSOLUTE WORST VEHICLE I HAVE EVER OWNED. THE TIMING CHAIN IS A KNOWN ISSUE IN THESE CARS FOR FAILURE AND NOT JUST WITH HIGHER MILEAGE ENGINES. WHY IS GM NOT ISSUING A CAMPAIGN FOR THESE VEHICLES AND THEIR MOTORS? I HAVE REPLACED SO MANY THINGS ON THIS CAR I AM GOING TO FILE A COMPLAINT WITH THE BBB AND PURSUE LEMON LAW.
NHTSA ODI 11054867
Dec 12, 2017Engine
THE MORNING OF DEC 8 I WAS PULLING INTO MY JOB PARKING LOT AND THE ENGINE SHUT OFF 3 TIMES. AFTER WORK ON THE WAY HOME I NOTED A ROUGH IDLE. I PULLED INTO A GAS STATION AND IT SHUT OFF AGAIN. I WAS ABOUT 100 YARDS FROM MY GM DEALERSHIP SO I PARKED IT THERE FOR SERVICE/REPAIR THE NEXT DAY. I WAS CALLED ON THE 10TH AND WAS TOLD IT WAS THE TIMING CHAIN AND THIS REPAIR WOULD COST APPROX. $2200. I WAS THEN TOLD ON THE 12TH THAT THE TIMING SPROCKET AND CAM SHAFT WOULD HAVE TO BE REPLACED ADDING COST TO THIS POOR MATERIAL OR POOR WORKMANSHIP. I REMEMBER A RECALL ON A ENGINE EARLIER IN THE YEAR THAT I THOUGHT THE DEALERSHIP REPAIRED WHICH I BELIEVE WAS SOMETHING INVOLVED WITH THE CAM SHAFT BUT I KNOW THEY HAD TO GO INTO THE ENGINE. THIS SHUTTING OFF WHILE THE VEHICLE IS IN OPERATION REALLY SCARED ME AND THE CAM SHAFT, CAM SHAFT SPROCKET AND TIMING CHAIN SHOULD HAVE BEEN MADE OF A BETTER MATERIAL, A STRONGER MATERIAL. $2000 SPENT EARLIER PLUS THE $2200 ESTIMATED NO I COULD HAVE PURCHASED AN ENGINE FOR $4200. MY VEHICLE IS CURRENTLY AT BURNS CHEVROLET BEING REPAIRED SINCE DEC 8TH. THIS IS A REAL SAFETY ISSUE THAT SHOULD BE LOOKED INTO.
NHTSA ODI 11054383
Dec 8, 2017Lights
'TAKATA RECALL' LOW BEAM HEADLIGHTS STOPPED WORKING. BUT HIGH BEAM WORKS JUST FINE.
NHTSA ODI 11053518
Nov 22, 2017Electrical systemFire
THIS VEHICLE HAS A RECALL FOR ELECTRICAL SYSTEM IN SEATS. PARTS WERE UNAVAILABLE. IT DIED AND THEN CAUGHT FIRE ON THE SIDE OF THE ROAD. AND WAS TOTALLED. GM DENIES ALL LIABILITY AND REFUSES TO OFFER ANY COMPENSATION.
NHTSA ODI 11048088
Nov 14, 2017Engine
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 40 MPH, THERE WAS A MISFIRE IN THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN FRACTURED AND CAUSED SEVERE DAMAGE TO THE ENGINE. THE VEHICLE WAS THEN TOWED TO COUNTRYSIDE GM (N8167 KELLOM RD, BEAVER DAM, WI 53916, (920) 885-3301) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,351.
NHTSA ODI 11045934
Nov 6, 2017Airbags
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDNENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECM, CRANK SENSOR, AND MASS AIR FLOW SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
NHTSA ODI 11043876
Oct 25, 2017Speed controlEngine
THE CAR STALLS WHEN SHIFTING GEARS. AT FIRST, IT WAS ONLY WHEN I WAS STOPPED THEN BEGAN TO DRIVE AND THE CAR WAS SHIFTING INTO FIRST GEAR. HOWEVER, IT RECENTLY GOT WORSE. I WAS RECENTLY ON THE FREEWAY AND WHEN I REACHED 60 MPH, IT STALLED, BEGAN TO SHAKE, AND DECREASE IN SPEED. IT WOULDN'T LET ME ACCELERATE. ONCE I GOT OFF THE FREEWAY AND REACHED UNDER 10 MPH, IT BEGAN TO WORK AGAIN BUT STILL STALLED EVERY TIME IT SHIFTED GEARS. I'VE TAKEN IT TO THE DEALER AND THEY SAY THEY CAN'T FIND ANYTHING WRONG WITH IT.
NHTSA ODI 11039487
Oct 5, 2017Electrical system
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO WIRING HARNESS SAFETY RECALL.*LD THE CONSUMER REQUESTED TO REIMBURSED FOR REPAIRS MADE TO THE VEHICLE. UPDATED 10/05/2017*JS
NHTSA ODI 11032388
Oct 3, 2017Electrical systemSpeed controlBrakes
VEHICLE HAD RECALL 12212"A" PERFORMED IN OCT OF 2014 AT DELARSHIP, THIS RESULTS IN SOMETIMES IF NOT EVERY TIME OF A MIS-CALIBRATED BRAKE POSITION SENSOR. THE MIS-CALIBRATION RESULTS IN MY VEHICLE REQUIRING THE BRAKE PEDAL TO BE DEPRESSED ALMOST TO THE FLOOR BEFORE THE PARK POSITION DISENGAGEMENT SENSOR IS ACTIVATED. IT IS AT THIS POINT WHEN THE BRAKE LIGHTS ARE ACTIVATED. THIS EXTRA PEDAL TRAVEL RESULTS IN ME BEING ABLE TO COME TO A RAPID STOP FROM 85 MILES AN HOUR ON THE FREEWAY WITHOUT ANY REAR BRAKE LIGHTS ACTIVATING. THE BRAKE LIGHTS ARE NOT INTERMITTENT, THEY ACTIVATE EVERY TIME THE PEDAL IS PRESSED FAR ENOUGH, WHILE DRIVING THIS IS ONLY AT THE POINT WHEN ABS WOULD BE ACTIVATED UNDER EMERGENCY BRAKING. BUICK/GMC IS AWARE THIS IS THE CASE AND ISSUED RECALL 12212"B" ON OCT 11, 2016 WHICH READS: "THIS BULLITEN HAS BEEN REVISED TO INCLUDE A NOTE BEFORE STEP 4 OF THE SERVICE PROCEDURE. PLEASE DISCARD ALL COPIES OF BULLITEN 12212A." THE NOTE STATES: "THE BRAKE PEDAL POSITION SENSOR CALIBRATION MUST BE PERFORMED AFTER THE BRAKE PEDAL POSITION SENSOR,BCM,ECM, OR HPCM HAVE BEEN SERVICED." BUICK/GMC HAS NOT INFORMED DRIVERS UNDER THE ORIGINAL 12212A RECALL THAT THEIR BRAKE LIGHTS WILL NOT ACTIVATE BECAUSE OF THIS RECALL SERVICE AND HAVE REFUSED TO HONOR THIS NEWLY UPDATED PROCEDURE ON MY VEHICLE AND SHOWS AS "COMPLETE" ON NTHTSA WEBSITE. BOTTOM LINE THE ORIGINAL BOTCHED 12212A RESULTS IN BRAKE LIGHTS NOT ACTIVATING AND ANYONE THAT HAD 12212A DONE SHOULD GET 12212B NOTIFICATION AND RECALL COVERAGE.
NHTSA ODI 11031599
Sep 18, 2017Body & structure1 injury
CHROME PEELING OFF INTERIOR DOOR HANDLES RESULTING IN SHARP EDGES THAT CAUSE DEEP CUTS ON MY PASSENGERS FINGERS AS WELL AS MINE.
NHTSA ODI 11023991
Sep 15, 2017Electrical system
PASSENGER RIGHT REAR WINDOW FREQUENTLY JUMPING TRACK: WAS REPLACED UNDER WARRANTY 10/16/13, REPLACED REGULATOR AND PUT BACK ON TRACK 05/30/17 AND 06/13/16
NHTSA ODI 11023617
Sep 12, 2017Visibility & wipers
TRAVELING ON FREEWAY APPROX. 5:45AM, ABOUT 72 DEGREES, SUNROOF AJAR (TILTED APPROX 1") BUT NOT FULLY OPENED. SUDDEN LOUD EXPLOSION OF SUNROOF GLASS. FIRST THOUGHT PROJECTILE, POSSIBLY BULLET. UPON STOPPING AND INSPECTING, NO FOREIGN OBJECT IN CAR AND VERY LITTLE GLASS. APPEARS MOST OF THE GLASS EXPLODED OUTWARD. IN ADDITION TO SHATTERED GLASS, STRESS CRACKS APPEAR IN REMAINING GLASS.
NHTSA ODI 11022911
Sep 6, 2017Transmission & drivetrainSpeed control
I'M WRITING ABOUT A CONCERN I HAVE REGARDING THE TRANSMISSION DESIGN FOR THE 2011 BUICK REGAL. I PURCHASED MY CAR FROM A REPUTABLE DEALER WITH A CLEAN CAR FAX IN 2014. THE CAR HAD ROUGHLY 45,000 MILES ON IT, AND EVERY BIT OF MAINTENANCE HAS BEEN PERFORMED AT THE APPROPRIATE INTERVALS SINCE I PURCHASED IT 3.5 YEARS AGO. DURING THE TIME THAT I'VE OWNED MY CAR, I HAVE PUT AN ADDITIONAL 30,000 MILES ON IT TOTAL. I HAVEN'T DRIVEN IT ON THE HIGHWAY SINCE JULY OF 2015, AND MY TRIPS ARE SHORTER THAN 4 MILES ONE WAY. ON MY WAY TO WORK A COUPLE OF WEEKS AGO, MY TRANSMISSION COMPLETELY FAILED WITHOUT WARNING. I WAS ALMOST BROADSIDED TWICE, TURNING LEFT AROUND A ROUNDABOUT. I WAS DRIVING ROUGHLY 30MPH, AND WITHOUT WARNING IT LOST POWER. THE "CHECK ENGINE" LIGHT FLASHED, AND THE CAR STALLED TRYING TO SWITCH GEARS AS I ACCELERATED. WHEN I WENT TO PUT IT IN PARK, IT WILL SLIDE INTO REVERSE BUT DOESN'T MOVE IN ANY DIRECTION. I WAS FORCED TO PUSH IT UPHILL IN A PARKING GARAGE, SO MY TOW TRUCK DRIVER COULD COME AND TOW IT TO MY MECHANIC. I HAD IT TOWED TO MY MECHANIC, WHO INFORMED ME THAT THIS DESIGN HAS A FATAL DESIGN FLAW CAUSING THE TRANSMISSION TO FAIL. THE ENCLAVE HAS BEEN RECALLED AS WELL FOR EXACT SAME FAILURE. I THEN GOT A SECOND OPINION FROM HIS TRANSMISSION EXPERT, WHO WAS DUMBFOUNDED I WAS NEEDING TO REPLACE A TRANSMISSION IN A CAR THAT HAS ACCUMULATED 30,000 MILES TOTAL IN 4 YEARS TIME. BOTH MY MECHANIC AND MY TRANSMISSION EXPERT INFORMED ME THAT THE ENCLAVE HAD BEEN RECALLED FOR THE EXACT SAME FAILURE, AND THEY PERSONALLY KNEW OF BUICK REGAL OWNERS WHO HAD THEIR TRANSMISSIONS FAIL WITHOUT WARNING. IF I HAD BEEN GOING FASTER THAN 30MPH, OR BEEN ON THE HIGHWAY, IT COULD HAVE BEEN FATAL! I SPOKE WITH MY ATTORNEY, WHO ADVISED ME TO FILE COMPLAINTS WITH BUICK, THE FTC, AND THE NHTSA.
NHTSA ODI 11021713
Aug 25, 2017Tires
PIRELLI PZERO NERO ALL SEASON TIRES. P235/50ZR 18 97W 45,000 MILE WARRANTY. THIS WAS MY 1ST PURCHASED OF THIS BRAND OF TIRE IN 2015. AFTER ONLY ABOUT 15,000 IN 2016, I WAS INFORMED THE TIRES WERE BALD AND NEEDED REPLACED. I WENT BACK TO PLACE OF PURCHASE & PIRELLI GAVE ME A DISCOUNT FOR SAME TYPE OF TIRE AS REPLACEMENT, 4/8/2016. I NOW HAVE BEEN TOLD THESE TIRES NEED REPLACED AGAIN TO TIRE WEAR. I HAVE BEEN GETTING ALL TIRES ROTATED EVERY 3 MONTHS, SINCE I OWNED ANY CAR WITH ANY TIRES. TELEPHONE STARTING 8-7-2017 WERE NEVER RETURNED TO DISCUSS STATED TIRES. I FOUND CONTACT INFO ON BBB WEB PAGE, LEFT MESSAGES FOR CUSTOMER SERVICE AS WELL AS 2 INDIVIDUALS NAMED AS PRODUCT/MARKETING. NO RETURN CALLS.I ALSO TOOK A SCREEN SHOT OF THE BBB WHICH REFLECTED CUSTOMER COMPLAINTS IN REFERENCE TO THE WARRANTY ISSUES WITH PIRELLI TIRES. AND EMAILED IT TO PIRELLI COMPANY. I RECEIVED A CALL FROM AN INDIVIDUAL IN CUSTOMER SERVICE, OFFERED SAME TIRES AT ANOTHER DISCOUNT, I STATED THAT WAS NOT ACCEPTABLE, AS THE QUALITY, DEPENDABILITY AND SAFETY IS THE ISSUE. HE SAID THERE WAS NO OTHER OPTION. I THEN RECEIVED A CALL FROM A MARKETING INDIVIDUAL, WE HAD A LONG CONVERSATION ABOUT HOW I ROTATE TIRES EVERY 3000 MILES AND HIS TIRES WERE DEFECTIVE, HE REQUESTED I EMAIL HIM THE INVOICE & PHONE LOG. AFTER A FEW DAYS I HAD TO CONTACT HIM, HE INSINUATED I DID NOT TAKE PROPER CARE OF THE TIRES AND ONLY A SMALL PORTION OF THE TOTAL COST WOULD BE REFUNDED. NHTSA NEEDS TO KNOW ABOUT THESE TIRES, THEY DO NOT EVEN MEET HALF OF THE WARRANTY, AND THE COMPANY REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. THESE TIRES PLEASE NEED TO BE INVESTIGATED. THEY ARE DEFECTIVE IN QUALITY, DEPENDABILITY AS WELL AS SAFETY. BY THE WAY, I PAID ABOUT $1,700 WITHIN 2 YEARS FOR THE STATED TIRES.
NHTSA ODI 11019594
Aug 10, 2017SteeringBrakesEngine
VEHICLE WAS BEING DRIVEN OFF OF MAIN HIGHWAY INTO A SHOPPING CENTER PARKING LOT WHEN THE ENGINE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. VEHICLE WOULD NOT RESTART AND NEEDED TO BE TOWED TO LESTER GLENN BUICK THAT NIGHT. THE NEXT DAY AFTER SITTING IN THE DEALERSHIP PARKING LOT, THE VEHICLE WAS ABLE TO START AND THE DEALERSHIP STATED THEY WERE"UNABLE TO DUPLICATE THE PROBLEM" AND FOUND NOTHING WRONG WITH THE VEHICLE. I PRESENTLY OWN TWO(2) 2011 BUICK REGAL AND BOTH HAVE EXPERIENCED THIS SAME PROBLEM WITH LOSS OF STEERING AND BRAKING. I HAVE CONTACTED G M NUMEROUS TIMES AND HAVE RECEIVED NO CALLS BACK FROM THEIR "SENIOR " ADVISER. HAVE ALSO READ ABOUT SIMILAR COMPLAINTS ON THE INTERNET WITH THESE VEHICLES. HOPEFULLY G M WILL ADDRESS THIS SERIOUS SAFETY ISSUE BEFORE SOMEONE GETS SERIOUSLY HURT
NHTSA ODI 11014181
Aug 9, 2017SteeringBrakesEngine
VEHICLE HAS 69,579 MILES. WHILE TURNING ONTO SIDE STREET OFF OF MAIN ROAD, ENGINE SHUT OFF CAUSING LOSS OF POWER STEERING AND BRAKES. VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE AND DRIVEN HOME. VEHICLE WAS TAKEN TO LESTER GLENN BUICK DEALERSHIP FOR THIS PROBLEM . THE DEALERSHIP WAS "UNABLE TO DUPLICATE THE PROBLEM" AND THERE WERE NO CODES SHOWING A PROBLEM. I WAS TOLD THAT THE ISSUE WAS THAT THE VEHICLE WAS 100 MILES OVERDUE FOR AND OIL CHANGE AND WAS A LITTLE LOW ON OIL. WHEN I QUESTIONED THIS I WAS TOLD IT IS A "SAFETY FEATURE" TO PROTECT THE ENGINE FROM DAMAGE BECAUSE OF LOW OIL. I ASKED IF IT WAS A "SAFETY FEATURE" THAN WHY WAS MY SON ABLE TO RESTART THE VEHICLE WITHIN A MINUTE. STILL HAVE NOT RECEIVED AN ANSWER. I HAVE MADE NUMEROUS CALLS TO G M ABOUT THIS ISSUE BUT ALL I HAVE GOTTEN WERE TWO CALLS TO MY HOUSE PHONE WHEN I WAS NOT HOME WHEN I SPECIFICALLY LEFT MY CELL PHONE NUMBER TO BE CALLED. I HAVE CALLED AN ADDITIONAL THREE TIMES AND LEFT A MESSAGE FOR A SENIOR ADJUSTER TO CALL ME BACK AND STILL HAVE NOT RECEIVED A RESPONSE. AS LUCK WOULD HAVE IT, I OWN TWO 2011 BUICK REGALS AND MY DAUGHTERS CAR IS EXPERIENCING THE SAME ISSUES, BUT THAT WILL BE LISTED AS ANOTHER COMPLAINT . APPEARS TO BE MULTIPLE ISSUES ON THE INTERNET WITH THIS SAME CONCERN, BUT NOTHING SEEMS TO GET DONE
NHTSA ODI 11013965
Jul 19, 2017Electrical system
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO BATTERY CABLE WIRES INSULATION DAMAGES CAUSED ELECTRICAL SHORT FROM FUSE BOX . CONSUMER SEEKS REIMBURSEMENT FOR POWER SEATS WIRING HARNESS RECALL NOTICE REPAIRS. *SMD UPDATED 7/19/17*JS
NHTSA ODI 10918273
Jul 19, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE'S SHIFTER WAS NOT FUNCTIONAL. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE'S WAS TOWED TO A LOCAL BUICK DEALER WHERE THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
NHTSA ODI 11006364
Jul 13, 2017Transmission & drivetrain
WHILE MERGING ONTO A BUSY HIGHWAY, THE TRANSMISSION WOULD NOT SHIFT INTO 3RD GEAR. IT LOST POWER AND ALMOST CAUSED AN ACCIDENT. THERE WAS NO PREVIOUS WARNING OF A TRANSMISSION PROBLEM. THE TRAFFIC WAS HEAVY BECAUSE OF THE HOLIDAY WEEKEND. WITH LITTLE ROOM TO MERGE, I ATTEMPTED TO SPEED UP WITH TRAFFIC WHEN IT FAILED. I WAS FORCED TO PULL OVER AND LIMP ALONG THE SIDE OF THE ROAD IN SECOND GEAR UNTIL THE NEXT EXIT WITH CARS FLYING BY AT 70-80 MPH. THIS WAS CAUSED BY THE "WAVE PLATE" IN THE TRANSMISSION COMING APART ACCORDING TO THE TRANSMISSION SHOP. THEY ALSO SAID THIS IS A VERY COMMON PROBLEM WITH THESE TRANSMISSIONS. BUICK KNOWS ABOUT THIS PROBLEM AS LISTED IN 2007-2009 RECALLS BUT DOES NOT DO ANYTHING FOR 2011 MODELS. THERE IS ALSO A PIA BULLETIN PI0780A FOR THIS EXACT SAME PROBLEM AND MODEL YEAR. GM REFUSED TO TAKE RESPONSIBILITY FOR IT. THERE ARE SEVERAL FORUMS WITH THE SAME PROBLEM. IT IT GOING TO GET SOMEONE KILLED.
NHTSA ODI 11004992
Jul 12, 2017Electrical systemEngine
LAST NITE, 9:30 PM WE CAME OUT OF PUBLIX PARKING LOT DOING AN EASY LEFT. THE ENGINE SHUT OFF, ALL LIGHTS LIT UP ON DASH AND CENTER CONSOLE LIT UP SAYING "LOWER DRIVER WINDOW.." FOLLOWED BY "LOWER PASSENGER WINDOW"!! WE COASTED TO SIDE OF ROAD, PUT IT IN PARK THEN IT STARTED AND WE GOT HOME. THIS MORNING, A EASY RIGHT ONTO HIGHWAY AND LOCKS OPENED AND CLOSED BY THEMSELVES AT ABOUT 30 MPH! DURING THE HWY DRIVE, AT 75MPH CAR STUTTERS, ENGINE WHINES THEN CATCHES ITSELF, ALL DASH LIGHTS COME ON AND THE ENGINE LIGHT BLINKS 3 TIMES THEN GOES OUT! WHAT THE HE**.. COULD HAVE DIED!
NHTSA ODI 11004842
Jul 6, 2017Engine
ONLY 64,000 MILES ON THE CAR AND THE ENGINE LIGHT CAME ON AND THE TIMING CHAIN WAS BAD. I BELIEVE IT IS A DEFECTIVE TIMING CHAIN
NHTSA ODI 11003418
Jul 6, 2017Transmission & drivetrainEngine
BUICK REGAL 2011 IS CURRENTLY AT 67K, THE VEHICLE HAD TRANSMISSION REPLACED AT 63K. THE AUTOMOBILE CONTINUES TO STALL AS THERE SEEMS TO BE CONCERNS RELATED TO THE ACCELERATION/POWER OF THE CAR AT TIMES, VEHICLE DOESN'T DISPLAY THE POWER IT SHOULD BE DRIVING WITH. IN ADDITION AUTOMOBILE IS MAKING A SQUEAKING NOISE FROM THE WATER PUMP OR BELT WHEN VEHICLE AIR CONDITIONING IS RAN (EITHER IN MOTION OR STATIONARY).
NHTSA ODI 11003423
Jun 20, 2017Engine
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING AND STALLING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO WRIGHT CHEVROLET BUICK WHERE IT WAS DIAGNOSED THAT THE BALANCED CHAIN WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND EXPLAINED THAT THE REMEDY WOULD BE AT THE CONTACT'S EXPENSE. IF A RECALL OCCURRED, THE CONTACT WOULD BE REIMBURSED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
NHTSA ODI 11000223
Jun 8, 2017
I RECEIVED A LETTER DATED NOVEMBER 2015 THAT THERE COULD BE A DEFECT IN MY THROTTLE POSITION SENSOR. THE SYMPTOMS WERE THAT THE CAR RAN ROUGH, REDUCED POWER, ENGINE LIGHT, ETC. AS SOON AS I RECEIVED THIS LETTER, AND WHILE MY CAR WAS STILL UNDER FACTORY WARRANTY, I TOOK THE CAR IN TO THE DEALER AND THEY SAID THERE WAS NOTHING WRONG WITH MY VEHICLE. THERE WAS BUT I CONTINUED TO DRIVE. I THEN MADE SEVERAL OTHER CALLS TO GM UNTIL FINALLY THE CAR BEGAN TO REALLY SHOW SINGS OF A MALFUNCTION. IT IS STALLING WHILE DRIVING DOWN THE ROAD. IT LUNGES FORWARD WITH GREAT FORCE NEARLY SENDING MY DAUGHTER AND I THROUGH A STORE FRONT WINDOW. THEN IT JUST STARTED STALLING EVERY COUPLE FEET. ALL OF THE SYMPTOMS POINTED TO THE THROTTLE POSITION SENSOR. I WENT TO AUTO ZONE AND O'REILLEYS AND THEY BOTH CAME UP WITH THE SAME CODES P0420 AND P0301 WHICH LEADS TO THE THROTTLE POSITION SENSOR BUT THE DEALERSHIP SAID IF A SPECIFIC CODE DIDN'T COME UP, THEN IT WOULDN'T BE COVERED. OF COURSE THEY SAID THE CODE DIDN'T COME UP AND THAT I WOULD OWE THEM FOR THE DIAGNOSTIC PLUS THEY TOLD ME IT WAS LUNGING FORWARD BECAUSE OF THE OIL LEVEL. NOW I'M NOT A MECHANIC NOR A BRAIN SURGEON BUT I CERTAINLY DO KNOW THAT LOW OIL LEVELS WILL NOT CAUSE A CAR TO LUNGE FORWARD. I ASKED THE MANAGER AT BALLAS IF HE WAS "JUST GOING TO LET ME WALK OUT OF THERE WITH A DANGEROUS VEHICLE" AND HE SAID "THERE IS NOTHING I CAN DO". I'VE SEEN OTHER COMPLAINTS ON LINE WITH THE SAME PROBLEM. I PAID $144 FOR THEM TO DO ABSOLUTELY NOTHING TO MY CAR. IF IT WERE LOW ON OIL, WHY DIDN'T THEY JUST ADD OIL. NO, THEY PERFORMED A WHOLE OIL CHANGE WHICH I JUST HAD DONE LESS THAN A MONTH AGO. THEY KEPT SAYING "WELL, YOU DIDN'T BRING IT HERE, YOU WENT SOMEWHERE ELSE" SO? GM NEEDS TO RECALL THIS PART AND MAKE THEIR DEALERSHIPS REPLACE IT NO QUESTIONS ASKED BEFORE SOMEONE GETS KILLED.
NHTSA ODI 10993978
May 23, 2017Transmission & drivetrainElectronic Stability Control (esc)Fuel system
TAKATA RECALL - MY REGAL IS 2011. I HAVE NOT HAD ANY PROBLEMS PRIOR TO THIS. MY SERVICE STABILITRAK LIGH BEGAN COMING ON ALONG WITH ABS LIGHT. I ALSO EXPLAINED THE CHECK ENGINE LIGHT WOULD COME ON AFTER FILLING THE TANK AND IT REDUCED TO 3/4 OF TANK. LAST WEEK ALL LIGHTS CAME IN ON CAR AS I WAS PARKING. TOOK THE CAR INTO TO BE SERVICED. THE DEALER COMPLETED A DIAGNOSIS ADVISING I HAD A LEAK FROM MY FUEL PUMP. NEEDED NEW FUEL PUMP, FUEL INJECTORS. FOR THE ABS PROBLEM NEEDED NEW BEARINGS AND SENSORS. I DROVE AWAY FOR SECOND OPINION. THE NEXT DAY WHILE DRIVING SLOWED FOR A TRAFFIC LIGHT AND PRESSED GAS TO TAKE OFF THE CAR WOULD NOT ACCELERATE. THE ENGINE WAS RUNNING. I HAD TO TURN CAR ON AND BACK OFF TO GET TO MOVE TO THE CENTER OF THE ROAD DURING RUSH HOUR. I SAT THERE FOR A MIN. WAS ABLE CRACK AND GET TO A SAFE PLACE OFF THE MAJOR ROAD. I GOT A SECOND OPINION HAVING THE CAR TOWED TO FIRESTONE. THEY ALSO SAW A FUEL PUMP CODE AND MENTIONED THE TIMING CHAIN. I HAD CAR TOWED TO THE DEALER. THEY REPLACED THE FUEL PUMP ON MY WAY HOME ON THE INTERSTATE. I SLOWED FOR THE EXIT AND HIT THE GAS. THE CAR STALLED AGAIN. I WAS AFRAID AT THAT POINT. THE DEALER CANNOT TELL ME WHAT THE EXACT ISSUE IS WITH THE CAR. IT IS STILL THERE FOR DIAGNOSTIC NOW. THEY HAD TO ESCALATE AND STILL NO ANSWER. THEY ARE USING TRIAL AND ERROR TO RESOLVE THE ISSUE WHICH IS A DANGEROUS AND EXPENSIVE JOKE.
NHTSA ODI 10991178