What 5 owners told NHTSA about the 2026 Tesla Model X (all Variants 5-seat)

In January my parents Tesla in self driving mode drove them straight through a building. The breaks didn't deploy, the airbags didn't deploy and the steering wheel was shaking and unresponsive. Thankfully no one was seriously injured. That said, there was a lot of physical damage to the restaurant/building and the car was completely totaled. We are certain that there were catastrophic failures with the car that caused the accident however the mechanic has informed us that due to her NDA she cannot provide any details about her findings after examining the car. She sent her findings to Tesla who was supposed to issue a report to us and the insurance company, but several months later we still have not received anything. They are well past the 30 days time limit. We cannot get anyone from Tesla to respond to us. There was a police report and the cops, firemen, and mechanics where all absolutely floored that the airbags didn't deploy given the damage to the vehicle. Self driving failed. Breaks failed. Steering failed. Airbags failed. and Tesla has failed to respond.

NHTSA ODI 11745992

In April 13th, 2026 while driving from the house through community, I suddenly stopped at the cross roads due to unexpected conditions. During this event, a coffee mug placed in the cup holder tipped over and spilled liquid onto the center console area—near the phone charging pad and critical control panel used for gear selection and essential driving functions. In about 15 minutes after the spill, when I reached the highway at about 70 mph, the vehicle experienced a rapid and severe system-wide failure. The dashboard displayed multiple warnings and errors, including: * “Steering assist reduced – Steering may require increased effort” * “Center console buttons to select gears unavailable – Use touchscreen to select gears – Schedule service” * Repeated alerts indicating braking and system limitations * Conflicting and inaccurate readings, including the speedometer displaying “0 mph” while the vehicle was still moving at highway speed At the same time: * Braking response was severely compromised despite full pedal application * Hazard lights and turn signals were non-functional * Gear selection controls became unavailable or unreliable * Driver assistance and safety systems were disabled * The system issued instructions to “press and hold brake” while braking performance was inconsistent This resulted in a complete loss of situational awareness and control while I was in the car with my older parents and my child. l. I was unable to signal to surrounding vehicles while attempting to maneuver into a narrow emergency lane at highway speed. My family and I had fear for our lives. Critically, the vehicle instructed to exit immediately while we were still in a dangerous roadside position without functioning hazard lights. We were exposed to active highway traffic without any ability to alert others. was eventually able to maneuver the vehicle into the emergency lane under extremely dangerous conditions. The vehicle was towed, and the issue was reported immediately.

NHTSA ODI 11734065

Tesla has auto-park in the supervised FSD. My wife was using it to park the car in a public garage and it hit a post. The car was damaged. It was too quick for my wife to intervene. I know it is supervised, but there is no time to intervene when it comes to parking where the spot to park is close to other cars or posts anyway.

NHTSA ODI 11722384