Apr 7, 2026Visibility & wipers
The contact owns a 2025 Lexus RX Hybrid. The contact stated that while driving approximately 20 MPH, there was an abnormally loud sound coming from the vehicle. The vehicle was parked; however, upon inspecting the exterior of the vehicle, the contact became aware that the panoramic sunroof had unexpectedly fractured. The contact stated that there were no nearby vehicles nor object to impact the sunroof to cause it to fracture. The vehicle was taken to the dealer, where the contact was informed that the panoramic sunroof needed to be replaced. The contact was informed that the panoramic sunroof had fractured from an impact. The vehicle was in the process of being repaired. The contact stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 10,200. The VIN was unavailable.
NHTSA ODI 11729679
Oct 30, 2025Electrical system
On the evening of October 29, 2025, my 2025 Lexus RX 450h+ suffered two complete electrical failures within a few hours. The vehicle lost all power and became totally unresponsive — no lights, sounds, or electrical function. During the first failure, both of my young children (ages [XXX] and [XXX] were trapped inside because the doors would not unlock or open manually from the inside or outside. The failure occurred at night, and I was stranded for nearly five hours. I repeatedly tried to reach Lexus Roadside Assistance, but the calls disconnected multiple times before I reached an agent. A tow truck was dispatched with a 90-minute ETA, but before it arrived, the vehicle suddenly restarted on its own. We finally got home close to 1:00 a.m. I am a single parent and this was a terrifying, unsafe situation that could have resulted in serious harm if my phone had died or if outside help had not stopped to assist us. The vehicle was brand new (leased April 2025) and has approximately 5,000 miles. It was taken to Serramonte Lexus for inspection, and Lexus Corporate is reviewing my request for replacement or buyback. This is an extremely dangerous defect affecting the 12-volt electrical system and electronic locking mechanisms. The vehicle doors should never be inoperable during power loss, especially when children are inside. I am filing this report so NHTSA is aware of this incident and can investigate whether similar failures are occurring in other 2025 Lexus RX 450h+ vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11696602