On [XXX], at approximately [XXX], while driving my 2025 Kia Sportage with the lane assist system engaged in Palm Beach Gardens, Florida, near the AT&T building at [XXX] , the system suddenly jerked the steering wheel sharply to the right while I was crossing an intersection. I had my hands on the wheel, but the force was so strong it felt as if someone else had grabbed it and tugged it hard. Despite trying to react immediately, the car slammed into a guardrail. This was an extreme safety issue, especially since I am [XXX]. The incident caused significant vehicle damage, leaking fluid, and left me stranded on the side of the road in unsafe heat conditions without being able to keep the car running for air conditioning. No warning lights appeared before the failure. The system appeared to malfunction without cause. This unexpected steering correction created a serious risk to my safety and the safety of others on the road. I trusted this safety feature, but instead it caused an accident. The vehicle is available for inspection by Kia, insurance, or investigators. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11685891