What 11 owners told NHTSA about the 2025 Kia Ev9 Bev

I am submitting a safety complaint regarding a serious incident involving my 2025 Kia EV9. The vehicle was serviced on March 1 at World Kia in Joliet, Illinois. On April 4, only four days after that service, the vehicle experienced a sudden and unexpected ICCU failure while I was driving. During my normal travel, in active traffic and at speed, the vehicle abruptly entered limp mode and displayed multiple system warnings. This caused an immediate and significant reduction in power, creating a hazardous situation for myself and surrounding drivers. I was forced to maneuver the vehicle out of traffic while it was rapidly losing propulsion capability. The vehicle is currently at Berwyn Kia in Berwyn, Illinois for diagnosis and repair. I am reporting this incident due to the clear safety implications of a sudden loss of power during highway driving operation. A failure of this nature poses a risk of collision, especially in high‑speed or congested traffic conditions. I am requesting that NHTSA review this issue as part of its ongoing monitoring of Kia/Hyundai/Genesis Integrated Charging Control Unit (ICCU) failures and related safety concerns. Thank you for your attention to this matter.

NHTSA ODI 11729945

Component: Electrical System / Instrument Panel Speed at time of failure: [Insert typical speed, e.g., 65 mph] Description of Incident: My vehicle is suffering from an intermittent but total loss of the instrument cluster functionality while in motion. The display goes dark and is replaced by a "No Signal" message. This results in the immediate loss of all critical safety information, including speed, battery range, and warning telltales. This is a direct violation of FMVSS No. 101 (Controls and Displays). Specific Recalls/Campaigns Not Addressed: I brought my vehicle to Fiesta KIA (Dealer Code 53232) to address the following open safety campaigns which they failed to remediate: NHTSA Recall #24V-757 (KIA SC326): "Instrument Cluster Screen May Fail." This is exactly the failure I am experiencing. NHTSA Recall #24V-443 (KIA SC302): ICCU Software Logic failure, which poses an immediate risk of loss of motive power while driving. Service Action SA563: Specific logic improvement for HUD and Cluster stability. Dealer Conduct (Safety Related): Despite the vehicle presenting with a "No Signal" instrument panel—a catastrophic safety failure—the Service Manager (Anthony) refused to provide the previously promised loaner vehicle. He suggested that because the vehicle was not purchased at his specific dealership, his obligation to facilitate this critical safety repair was diminished. This resulted in the vehicle remaining on the road with unresolved, safety-critical defects.

NHTSA ODI 11713139