What 57 owners told NHTSA about the 2025 Jeep Wrangler 2-door

The 12-volt auxiliary battery and related electrical system in my 2025 Jeep Wrangler 4XE plug-in hybrid (leased new 8/25/2025) repeatedly fail. The battery completely discharges after the vehicle sits plugged into a standard home charger, undisturbed, for several consecutive days, leaving the vehicle completely inoperable. The vehicle is available for inspection upon request and is currently at a dealership. Failures to date (5): 11/05/2025: found dead after charging; required jump start. No warning lamps or messages precede the discharge events; the vehicle is simply dead when approached. 01/26/2026: dead after charging; would not jump start; towed. Dealer replaced the 12V battery and performed recall 68C software. 04/27/2026: check engine light illuminated while driving and the vehicle became stuck in electric mode; it would not switch to hybrid, gas, or E-save despite attempts, and a restart did not resolve it; towed. Dealer could not reproduce the fault. 05/17/2026: dead after charging; towed. 12V battery replaced a second time (same part number) and media hub replaced; vehicle was dead again at dealer pickup. 06/13/2026: dead after charging (plugged in undisturbed 6/9 to 6/13); towed. Tow operator noted the rear tires dragged during loading. Dealer/manufacturer confirmation: dealers have observed and documented the dead-battery condition multiple times, including a vehicle dead at pickup, but no dealer has reproduced the underlying failure or confirmed a root cause across five repair visits and approximately 56 cumulative days out of service as of 7/6/2026. The manufacturer's customer care team is engaged; it suspects a parasitic electrical draw, and the dealer is awaiting specialized test equipment. No police or insurance inspection. Safety risk: inability to leave electric mode while driving with the check engine light active; repeated complete electrical failures stranding occupants; an undiagnosed electrical draw in a plug-in hybrid that charges overnigh

NHTSA ODI 11749280

While driving my 2025 Jeep Wrangler 4xe in normal conditions, the vehicle unexpectedly loses electric drive power. Power is reduced in stages — to approximately 50%, then 25% — then electric mode is disabled and the dash displays "Electric Mode Temporarily Unavailable," after which the vehicle forces into hybrid operation after a delay. During the delay, the vehicle does not deliver the power requested by the accelerator. This has occurred at 41%, 73%, and 81% battery state of charge during normal driving, with no wide-open-throttle demand — conditions under which the manufacturer's specification states electric power should continue. This is a loss of drive power. The manufacturer's own recall A7C (NHTSA campaign 25V710000) identifies a software error that may result in loss of drive power in these vehicles, and states that a loss of drive power increases the risk of a crash. My vehicle exhibits this condition but is not included in that recall population, which raises a question of whether the recall scope covers all affected vehicles. Safety risk: unexpected loss of drive power during normal driving — including when merging, crossing intersections, or pulling into traffic — creates a delay in which the vehicle does not respond to the accelerator as expected. Reproduced by the dealer: dealership service personnel personally experienced the loss of electric propulsion during a test drive, and the condition was also reproduced on a second 4xe vehicle at the dealership. In all cases, no diagnostic trouble codes were present, no repair was performed, and the vehicle was returned as "operating as designed." A neutral arbitrator in the manufacturer's warranty arbitration found that a nonconformity exists with a propulsion issue on the vehicle. The condition has not been properly diagnosed because I am unable to obtain the diagnostic measurement I have requested. The manufacturer's case manager has stated that warranty coverage for diagnostic testing cannot be confirmed

NHTSA ODI 11747685

Water pump failure, with 12,540

NHTSA ODI 11747091

When driving on the highway the jeep would not accelerate. At about 60mph no matter how far I pushed the petal down it would only maintain speed. It happened again going much slower on local streets.

NHTSA ODI 11745355

Spitzer Motors performed NHTSA safety recall 68 C on my vehicle. The dealer refuses to provide HV Battery State of Health percentage. Dealer told me to go to Don Nester Autogroup instead. Jeep Wave case number 96929145 was opened. The representative refused to escalate the case and was I advised to contact the dealer. Dealer did not cooperate. Jeep Wave was contacted again and the representative suggested contacting the dealer again and to call back with the case if unresolved. Representative refused to give CSI survey. The case remained unresolved and Jeep wave was contacted again. Case number 96929145 was prematurely closed. I was not notified about the case closure. There was no resolution. A new case was opened, number 97058705 to hide history. Representative advised to take the car to the dealer and pay for proper diagnosis. Representative refused to provide the CSI survey. Sale was 26 days ago and no survey was sent. The survey window closes at the 30 day mark. Dealer appears to not have reported the sale to avoid CSI. This violates NHTSA policy that recall inspections and documentation are free. Stella it’s/Jeep Wave is telling the consumer to pay for recall compliance.

NHTSA ODI 11744124

My wife took are jeep in for first inspection and the service technician found cracks between the tread on all 4 tires,the tires have 5600 miles,the service technician recommended new tires,I questioned why I should buy new tires when the nexen roadian HTX2 tires have a 70000 mile warranty,C Harper Jeep in connellsville Pa said nothing could be done even though they sent me a video of the cracks,to me it a safety hazard Roadian HTX2 my wife took the vehicle back and they took more pictures and said they sent them to you,what can be done about this 245/75/17. Production date 0125 Code SJJLA3C C Harper invoice number 52125 customer 54578 Technician 9094

NHTSA ODI 11743323

I can't park in my garage, and I don't even save on gas—even though I have solar panels—because I can't charge the car due to the fire risk.

NHTSA ODI 11742896

On June 1, 2026, software update 68C was performed at the dealership on my 2025 Jeep Wrangler 4xe. On June 6, 2026, at approximately 9:00 a.m., after driving the vehicle for about 25 minutes, I experienced a serious malfunction. While making a turn at a speed of less than 10 mph, the vehicle suddenly and without warning lost throttle and propulsion. It appeared to hesitate as though shifting between electric and gasoline power, and then abruptly and erratically lurched forward, accelerating to what felt like maximum speed. The Jeep struck a chain-link fence, which slowed its movement, but it continued to surge forward. I applied the brakes and attempted to maintain control of the vehicle, but it kept lurching ahead. At no point did the vehicle emit a safety warning, sound an alert, or attempt to stop automatically, even though it normally responds to obstacles when operating properly. I repeatedly attempted to place the vehicle in reverse, but it did not respond. I turned the engine off and back on several times, and only after more than three attempts did the vehicle finally recognize reverse, allowing me to back away from the fence. A man in a truck assisted me and contacted the police. Both the responding police officer and the assisting individual expressed concern about the potential danger, particularly because the vehicle is a 4xe. I am now extremely hesitant and fearful to operate or move the vehicle. The vehicle is available for inspection and has not been inspected yet by dealership or insurance. I have it parked outside of my residence.

NHTSA ODI 11742673

I was driving vehicle on interstate when sudden loss of power took place. I immediately pulled off the road and we smelled smoke. Fire was coming out of engine compartment near passenger wheel. We immediately exited the vehicle and assisted our young children out of the back seat. Within seconds the vehicle was fully engulfed in flames. If we were not able to immediately pull off the road and assist our children, we could have all been severely injured or killed.

NHTSA ODI 11738566

Subsequent to the 68C recall software update, my vehicle is suffering from intermittent loss of acceleration. Even with a full charge of battery, when driving the 2025 jeep wrangler 4xe in EV mode, occasionally the car will shut of EV mode and transition to gas/hybrid mode. The problem is the vehicle changes from EV mode to gas/hybrid it can take 10 seconds. In the meantime there is no ability to accelerate. The pedal is dead. It occurred 4 times in random places. Once on a regular country road, Once straining on a steep hill Once merging with traffic on the highway The last time I drove it was when I lost acceleration while making a left hand turn on a busy intersection. It would have been a head on collision if the other driver hadn't slammed on their breaks. This was my last time with the vehicle and it has been sitting at the dealership since January. The dealership service department tells me Stellantis is not working on a fix for this issue, even though it is a serious safety defect. Since then I have been pursuing lemon law however this process is taking forever. They refused to provide a loaner car. I was renting a vehicle but it was too costly. I ultimately had to buy another vehicle, even thought I spent $70,000 on a brand new jeep that is sitting at a dealership. They claim no fault found. The dealership drove it a total of 10 miles in EV mode. No fault found. They are putting people in danger and making us QA test while they push out software updates that aren't tested in the real world. This vehicle is trying to kill me. It will either explode and burn down the house or cause a collision. They need to make this right. Please help.

NHTSA ODI 11737621

After having the 68C recall completed on December 30, 2025, my 2025 Jeep Wrangler Rubicon 4xe has experienced a significant and consistent reduction in power while operating in electric mode. Prior to the recall repair, the vehicle performed as expected. The issues began after the repair was completed. Problems post recall include: -Sluggish and weak acceleration in electric mode -No acceleration in electric mode when driving at highway speeds -Vehicle failing to maintain electric-only operation -Reduced power and speed when in electric mode These issues have created dangerous driving conditions, particularly on highways and during merging situations where adequate power and acceleration are critical to safety. This vehicle was purchased specifically for its hybrid/electric capabilities, which were a primary factor in the buying decision and are reflected in the vehicle's premium price point. It is deeply concerning and feels deceptive that a manufacturer issued recall has effectively degraded or disabled the core electric functionality that consumers paid for. Owners should not have their vehicles made worse by a recall intended to improve safety. I am aware that many other 4xe owners are reporting identical symptoms following the same 68C recall repair, suggesting this is a systemic issue introduced or caused by the recall software or hardwire modification, so this is not an isolated incident.

NHTSA ODI 11733062

Component/System Failure: The hybrid/electric propulsion system intermittently loses power while driving. Electric output is progressively reduced to approximately 50%, then 25%, and then fully disabled, even when sufficient battery charge remains. The condition appears to involve the hybrid control/electric drive system. The vehicle is available for inspection upon request. What Happened / Safety Risk: The loss of electric propulsion occurs unpredictably during normal operation, including both highway and city driving. The reduction in available power and sudden loss of electric functionality creates a potential safety concern, particularly when driving in traffic or at higher speeds, where reduced or inconsistent propulsion may impact the ability to maintain speed or respond to driving conditions. Additionally, the vehicle is subject to a high-voltage battery recall involving fire risk, which raises concern regarding safe operation and storage of the vehicle. Reproduction / Dealer Confirmation: The issue has been reproduced and confirmed by the dealership (Johnson Auto Plaza, Brighton, CO). The dealership also confirmed that the same issue was reproduced on another Jeep Wrangler 4xe vehicle on their lot. Inspection by Manufacturer / Others: The vehicle has been inspected by the dealership and escalated to Jeep Engineering. The manufacturer has been unable to diagnose the issue due to the absence of diagnostic codes and has not identified a repair. Warning Lamps / Messages / Symptoms: No consistent warning lamps or diagnostic codes are present when the failure occurs. The loss of electric functionality happens without a predictable pattern and without clear diagnostic indicators. Additional Notes: The issue occurs unpredictably under all normal driving conditions, including: Highway driving at speed City driving at low speed Various battery charge levels (low and high) The dealership has suggested possible driver-related causes; UNsupported by car behavior

NHTSA ODI 11726552

We were at a complete stop, with foot on break when my jeep lunged forward twice , second lunge hit the vehicle in front of me, also that car was at a complete stop. It has lunged 2 other times while at a complete stop .

NHTSA ODI 11724346

Car has been at the dealer to be fixed since Dec 21st 2025 with no repair estimate in site. No loaner car given, no communication from the dealer, Jeep corporate said the repair was completed but car is still there with no communication to us. When we call no one answers the phone.

NHTSA ODI 11720530

engine hesitation, or loss of power, normally in 3rd or 4th gear under light acceleration Jeep dealer has no interest in trying to correct issue, said it's normal with a standard shift transmission, was in dealership on first service 2-16-26, mileage was app 1225 noticed hesitation immediately upon taking ownership but in speaking with service advisor we decided to wait for first service Any loss of power has me very concerned Please advise! Thanks for your consideration

NHTSA ODI 11719974

My dealership (Jeep Bayside Annapolis, MD) is refusing to fix the recall. They say they’ve had issues with some of the cars, and it’s taking too long. They said they’ve are capable of fixing the recall, but are refusing to do so.

NHTSA ODI 11715759

I took my Jeep to the dealership to have the 68C recall fix done. Upon “passing” I was told I could continue charging as normal. I began charging as I did prior to the recall and recall fix and it fried my GFCI outlet and thankfully so or it my house would have caught fire. The only thing on that circuit is the Jeep charger and garage door opener, same as before the recall and recall fix. I’ve had an electrician out to confirm it wasn’t an electrical issue.

NHTSA ODI 11713980

The vehicle has experienced repeated unexpected stalling during normal operation. After a dealership visit and representation that recall-related work was complete, the vehicle stalled again within hours. There is an active recall related to this issue with no available remedy. Due to safety concerns, the vehicle is not being driven. The manufacturer has not provided clear guidance regarding repair or safe operation, and the vehicle has been effectively unusable for an extended period of over 60 days.

NHTSA ODI 11711450

MPG not what window sticker claims. Window sticker claims 18 mpg city, 23mpg highway, 20 combined. Getting 13 combined

NHTSA ODI 11709531

On multiple occasions, the Auto Start/Stop system has triggered a failure message on the Driver Notification Screen on the Center Console. As a result, less than two to five minutes after the failure warning, the entire vehicle loses power and electrical continuity. The vehicle loses all electrical systems, accessories, and critical driving elements (including speedometer and other instruments). This requires full roadside towing and assistance. The vehicle was taken to two Jeep/Dodge/Ram service centers for diagnostics and service, and both centers were unable to replicate the customer concern, although one noted that the battery terminal was "disconnected", even though the engine bay and battery section was never accessed by the driver from when it was purchased, including roadside assistance never accessing the engine bay and battery section, they simply towed the vehicle by disengaging the parking brake and engaging it when towed. This poses an abrupt and severe safety concern, as sudden loss of power and electrical systems results in loss of control, loss of lighting (external lights (headlights, taillights, hazard lights, etc.), and causes panic. This vehicle cannot be trusted as the safety is compromised.

NHTSA ODI 11709073

Subject: Safety Complaint – 2025 Jeep Wrangler 4xe Unexpectedly Shifted Into PARK While in Traffic Vehicle: 2025 Jeep Wrangler 4xe Mileage at Time of Incident: 1300 Date of Incident: [XXX] Location: Ohio I am submitting this complaint to formally report a serious and dangerous safety defect involving my 2025 Jeep Wrangler 4xe. While approaching a red traffic light at normal driving speed, the vehicle suddenly and without any warning shifted itself into PARK. I did not press the park button, and no alerts or warnings were displayed prior to the event. The vehicle abruptly decelerated, leaving me momentarily without power in active traffic. I had to quickly react, restart, and shift back into gear. This incident was completely unexpected, and placed me and others at immediate risk of a rear-end collision. This behavior is unacceptable in a modern vehicle and represents a clear safety hazard, particularly in traffic conditions where sudden loss of propulsion can result in serious injury or death. There were no dashboard warnings, messages, or indications that the vehicle was about to enter PARK. The vehicle was functioning normally immediately before the incident. I am requesting: 1.A full investigation into this incident 2.Written documentation of any known defects, recalls, or software issues related to unintended gear shifts in the Wrangler 4xe 3.A permanent fix, not a temporary reset or software update without explanation 4.Documentation placed in my vehicle service record acknowledging this safety issue I am also submitting this complaint to the National Highway Traffic Safety Administration (NHTSA) due to the severity of the safety risk. This incident has caused me to lose confidence in the safety and reliability of this vehicle, and I expect this matter to be treated with urgency. The vehicle is currently in the shop for the past 4 days with no call explaining what the problem is. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11705742

My 2025 Jeep Wrangler 4xe is under Safety Recall 68C / 25V-741. The recall instructs owners to stop charging the vehicle and to park away from structures due to fire risk. There is no remedy available. As a result, I cannot safely use the vehicle as intended. Stellantis Financial Services told me the only option is to pay off the lease to return it, which is unreasonable during an unresolved fire-risk safety recall. I am requesting NHTSA involvement because the manufacturer has not provided a remedy, loaner vehicle, or safe alternative transportation. I would like early lease termination with no penalties, and reimbursement of all payments made.

NHTSA ODI 11704545

The referenced vehicle "jerks/jolts" while driving. It was doing this when test driven on 7/31/25 and I was told by the salesman that this was normal even though he did not ask any questions about the jerking. On 8/1/25 I picked the vehicle up (leased). Because it had a cracked windshield, I again asked about the jerking and if it had any issues at all, and, again, I was told it was fine and nothing was wrong with it. The Jeep dealer serviced the vehicle x5 between 8/5-9/26/25 and was last in their service department from 9/3-9/26/25. The engine light has never been on and during the different service visits, an alignment was done, the valve cover gasket, oxygen sensor and valve body were replaced. No car accidents have occurred, however, because the "jerking/jolting" continued after the valve body was replaced, a lemon law case was requested and has been accepted.

NHTSA ODI 11703808

The automatic emergency breaking sensor has not been working ive taken it to the dealer twice. The dealer keeps saying the sensor is on back order and they have no time line or update on when the part will be available. Also i called regarding the hv battery recall and there is no solution to the recall.

NHTSA ODI 11702626

Driving home from dealership and window cracked. Thees Jeeps have Coring Gorilla Glass. There is definitely a defect in the glass with only 42 miles on the jeep and the windshield cracks

NHTSA ODI 11701068