What 266 owners told NHTSA about the 2025 Hyundai Tucson Fuel Cell

The contact owns a 2025 Hyundai Tucson. The contact stated that while in reverse, several warning lights illuminated on the instrument panel, and the vehicle suddenly reversed without depressing the accelerator pedal and crashed into a light post. The air bags did not deploy. There were no injuries sustained. The contact sought medical attention after being overwhelmed by the experience. A Police report was not filed. The contact was able to drive the vehicle, and the vehicle was taken to the dealer, and the front-view camera was updated; however, the dealer was unable to determine the cause of the failure. The vehicle was taken to Imperial Body Shop to repair the body damage. After the software update was performed, the contact became aware that the vehicle failed to turn off immediately, and several attempts were needed to turn off the vehicle. On another occasion, the contact was able to turn off the vehicle; however, the engine continued to run. Several attempts were needed to turn off the vehicle. The manufacturer was made aware of the failure. The manufacturer opened a case for the failure. The failure mileage was approximately 7,500.

NHTSA ODI 11746736

There was an accident involving this vehicle where another vehicle pulled out in front causing a collision. There was damage only to the front of the vehicle which caused several malfunctions. Prior to the impact the break assist did not operate which may have prevented the collision but when the impact happened the seat belts locked in place and the driver side window would not roll down nor would the driver side door open. This seems to be a safety hazard as if the vehicle were on fire how would the driver be able to get out? The problem was reported to the dealer, with no resolution. I do have photos of the damage that can be available upon request.

NHTSA ODI 11710464