Drive chain guard mount broke off while uninstall chain guard for chain maintenance as specified. Simple small threaded bolt into threaded frame mounted bolt boss. Purpose to secure plastic chain guard. Small part factory welded to major component (swingarm) thus can't be replaced separate of entire swingarm. Fasteners were uninstalled and reinstalled three times with hand tool only hand tightened to snug yet thin metal tab snapped off thus can't install chain guard. A safety component. Two trips to dealer and told have it fixed myself, twice. This is a factory designed, manufactured and installed component that failed / broke with normal use as designed to secure protective safety component. Contact Honda customer service and instructed to return to dealer for drive chain freeplay inspection. I did. Dealer corresponds with Honda regarding inspection. Dealer contacts me a day or two later advises Honda wants more inspection of chain guard I return and parts is inspected. Days pass before I hear from Honda when agent asks if I have been to dealer I say yes but indicates a lack of communication. Honda agent advises I must return motorcycle to dealer for further inspection which is absurd but I return to dealer anyway. A ten minute drive. I get to dealer am I am advised Honda contacted dealer and said broken part my fault due to loose chain and contact with chain guard. Neither assertion is true. Honda tells me further inspection required but before inspection initiated already told dealer my fault no warranty. They have no chain free play measurement and there is not one blemish, scuff or mark of any kind on chain guard to indicate contact with chain. There was no contact and chain was not loose, ever. A complete lie and I can provide chain guard to prove it and chain free play checked. They are lying. The owner, me is not at fault. No abuse or misuse. The part failed / broke with normal use only. That is a warrantable defect. 2700 miles. I want it replaced as new.
NHTSA ODI 11714595