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What 20 owners told NHTSA about the 2025 Ford Escape Gas

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (20)Electrical system (6)Engine (5)Engine & cooling (3)Transmission & drivetrain (3)Fuel system (2)Speed control (2)Airbags (1)Body & structure (1)Brakes (1)Driver assistance (1)

1 of 20 complaints match · Airbags · clear filters

Mar 12, 2026Transmission & drivetrainAirbags

1. Passenger airbag fails to activate randomly. Passenger airbag light shows "off" with a passenger in the seat. Sometimes it works but often stays off for a whole day. 2. Transmission shifts gears by itself. Drive to neutral, Reverse to park. A software update changed the behavior but did not eliminate the fault. Now goes from Drive to Park. One time the vehicle shut off by itself after shifting from Drive to Park. It has been to the dealer 3 times for these problems, now scheduled for a fourth time. They keep saying they can't find the fault.

NHTSA ODI 11723865

Working with the data? Download all 20 complaints as CSV · fetched from NHTSA July 18, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2025 Ford Escape Gas verdict →