What 3 owners told NHTSA about the 2025 Cadillac Escalade Iql

While driving the vehicle it lifts from the back and lowers in the front and the car while in drive malfunctions leaning to the right applying pressure on the front tire and cause the tread on the tire to come off which was stated as a defect with no way to fix or resolve at this time, I was told by the dealership that the tires are not under warranty and my question was if the car is malfunctioning causing tread wear only on the front passenger tire wouldn’t that be covered by the dealer to replace the tire. I was then told that they are having the same problem with the new hummers and that if the tread was worn in the first 12,000 miles of Owership that it was due to lifting the vehicle above the default setting and hard driving that caused damage to the tires but they stated that it had damaged both front tires in the hummer, so they said the Escalade had the same problem but here’s the issue we don’t have a button to raise the vehicle up and this was caused by the computer sensor lowering the car while driving which I have no control over when it lifts or lowers and it’s only damaging the right front tire which proves that it’s a defect and GM said they were not responsible for the tires and would not escalate this situation so that my car could be addressed because of this issue and the text at the dealership gave me a copy of the document stating about the hummer issue and agreed with me that my car has a defect but could do nothing without gms ok so now I’m left to drive a car that leans on its own and may blow out my passenger tire at any time and that is beyond my control.

NHTSA ODI 11739368

2025 Cadillac Escalade IQ GM issued a Customer Satisfaction Program (NHTSA ID 11017089, Manufacturer Communication N252492830-01) for 2nd and 3rd row outboard head restraints that may not lock in the upright position on 2025 Escalade IQ vehicles. My vehicle has this exact defect—both the 2nd and 3rd row head restraints were stuck in the down/forward position and could not lock upright. The safety consequence is serious: head restraints that cannot lock upright provide no head or neck support in a rear-end collision for any 2nd or 3rd row passenger. The defect was identified by Chevrolet Cadillac of Santa Fe, NM on Nov 12, 2025 (RO# 0081837). The dealer confirmed the recall applied and ordered replacement parts from GM. The parts were not available. No ETA was provided. I was forced to take the vehicle back with the recall incomplete because the wait was indefinite. The dealer's own notes state: "2nd and 3rd row headrest still malfunctioning." The replacement head restraints did not arrive until late March 2026. The recall was finally completed on March 30, 2026 (RO# 0086689)—over 4 months after the defect was identified and the parts were ordered. For those 4 months, I had a vehicle with a known safety defect that GM had already acknowledged via a manufacturer communication, but GM could not supply the parts to fix it. Any passengers in the 2nd or 3rd row were at risk of serious head and neck injury in a collision. This is not an isolated parts delay. The same vehicle waited 3.5 months at a body shop (Apr-Jul 2025) for routine OEM bumper and sensor parts, and 2.5 months at a dealer (Nov 2025-Jan 2026) for a radar module. GM appears unable to support the Escalade IQ with replacement parts, leaving owners with vehicles that have known safety defects and no available remedy.

NHTSA ODI 11730982

Ball Bearings upon purchase, was not able to drive off the lot. Sensors malfunctioning creating horn honking each day at a specific time Module currently needs replacement on new vehicle. Entire vehicle shut down without power. Passenger side blind spot in side mirror. Unable to see cars and blindspot sensor does not register vehicle. Is this due to the vehicle load or height? or the fact that the side mirrors are placed incorrectly. Was not able to access vehicle. dead. Vehicle has been at the dealer for 15 days No warning messages. Just complete failure.

NHTSA ODI 11660345