1. The failed component was the panoramic sunroof glass. The glass spontaneously shattered and blew inward into the cabin while the vehicle was in normal operation. Yes — the vehicle and the remaining glass fragments are available for inspection upon request. 2.How was your safety or the safety of others put at risk? The failure created an immediate and severe safety hazard. When the sunroof exploded inward, sharp glass fragments fell directly onto the driver and all passengers, including their heads, faces, and upper bodies. This posed a risk of: Lacerations Eye injuries Loss of driver control due to the sudden explosion Startle reaction that could have caused a crash with surrounding traffic Everyone in the vehicle was exposed to falling glass and the shock of the explosion. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? At this time, the issue has not been reproduced, but the dealer inspection confirmed that the sunroof glass was shattered and had blown inward. The dealer acknowledged the failure but has not identified a cause. 4. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lights, messages, noises, cracks, or visible defects before the sunroof exploded. The failure occurred suddenly and without any prior symptoms.
NHTSA ODI 11740336