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What 28 owners told NHTSA about the 2024 Toyota RAV4 Prime

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (28)Crash / fire / injury (5)Electrical system (9)Visibility & wipers (5)Brakes (4)Engine (2)Seats (2)Transmission & drivetrain (2)Body & structure (1)Driver assistance (1)Fuel system (1)Lane Departure (1)

1 of 28 complaints match · Fuel system · clear filters

Feb 20, 2026Electrical systemEngineFuel system

Affidavit (present first party experience) and Exhibits (proof of claim) In support of claim (complaint) For damages (harm, injury, tort) 1. My legal name is [XXX] . 2. I purchased a 2024 prius prime in tupelo, Mississippi on 09/02/2025. 3. I traded in a prius i had purchased in idaho falls, id in february 2024 for the new 2024 prius prime. 4. My prius trade in was financed with TOYOTA financial (TOYOTA motor corporation). 5. I purchased a new 2024 TOYOTA pruis prime from TOYOTA carlock in tupelo, ms with odometer statement of "10 miles". 6. The vehicle was on the showroom floor. 7. The vehicle had a dead battery, and the salesman said i could test drive another like kind vehicle instead. 8. The salesman claimed it was a "new" car. 9. My former residence prior to december 5, 2025 was [XXX] . 10. I notified TOYOTA financial (lender) about the car odometer fraud. 11.I notified carlock TOYOTA about the odometer fraud. 12. Neither TOYOTA financial nor the dealership offered any help after being notified of fraudulent contracts. 13. I reported them to the Mississippi bbb. don 14.I took my prius to the dealership for its scheduled maintenance several times in tupelo Mississippi. 15.I drove the vehicle for UBER for several months before travelling to Colorado for the holidays between november and december 2025. 16. I now reside at [XXX] since january 1, 2026. 17. The new 2024 prius prime broke down on rt. 83 in Colorado Springs in the middle of a winter storm. 18. I was trapped in the car for over 2 hours in freezing temperatures while waiting for my "prepaid roadside services". 19.I was able to receive a "loaner" from TOYOTA Colorado Springs just before they closed for the night. The loaner had a cracked windshield and came with a contract charging "$80 per day rental" 20. The dealership refused to deliver warranty services covered under the warranty and attempted to charge me . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11719372

Working with the data? Download all 28 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Toyota RAV4 Prime verdict →