What 39 owners told NHTSA about the 2024 Toyota Highlander

The third row seat belts in the 2024 Highlander are very difficult to latch. I had to bring my Highlander to the dealership twice over the seatbelt buckles in the third row. The buckle part does not lift up high enough to grab the buckle to latch it. Anytime a child old enough to be in the third row sits back there an adult has to Buckle them because they can’t get the seat belt to latch to the buckle. It’s supposed to be a family friendly vehicle but if a 7 year old can’t buckle themselves, that is an extremely unsafe design. It often takes me 10-15 minutes to get kids buckled in my third row because of how challenging it is to get the seat belts to latch as an adult. I have had to use a butter knife to get them to latch. This safety issue , I did not have in my 2021Highlander. I don’t feel children are safe in the third row of my vehicle. This time the dealership said it had a debris in the buckle and that’s why it wouldn’t latch. However even when they do all latch they are very difficult to latch. These should be replaced with safe buckles that latch the first attempts

NHTSA ODI 11745432

The trunk will not close using any of the buttons. This is an on going issue on so many newer highlanders.

NHTSA ODI 11742837

The vehicle started stalling out randomly on the highway even with it being automatic, after getting home and parking it , it would not back up or drive . Took it to Toyota dealership and they said it’s an internal failure of the transmission which is a UA80 model , it only has 92,000 miles on it they can’t figure out what caused it . There are lawsuits with this vehicle already from other people and Toyota is not fixing the issue and won’t help with mine even after they have known what it is. I took it to one shop before Toyota to get a diagnostic it shown two codes one being in the transmission but they fixed that part and the vehicle still did not drive nor back up and then Toyota got the vehicle right after and they even said that it’s internal failure . Pictures listed below is how much for the tow truck fee, the part fee that I paid that was one code that was on the diagnostic tear down list , even after fixing payments and still not working and it going to Toyota and the messages from Toyota after everything got done and them saying the internal failure also . So not only 1 but 3 business that said internal failure .

NHTSA ODI 11736517

I've been waiting for a recall repair based on a recall file nearly 8 months ago now. This recall still appears to have no remedy. I continue to get emails about this issue from my dealer, but when I call to schedule the appointment to fix it, they continue to tell me that no remedy is available yet.

NHTSA ODI 11735646

The contact owns a 2024 Toyota Highlander. The contact stated that there was a leak coming from the roof rack of the vehicle. The contact stated that previous model years since 2021 had experienced similar failures, which caused damage to the SRS air bag module. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 155,590.

NHTSA ODI 11734371

BRAKING SYSTEM WHEN APPLYING BRAKES, ESPECIALLY WHEN APPLYING DOWNHILL, TEMPORARILY RELEASES AND ACTS AS THOUGH BRAKES ARE NOT APPLIED ANY LONGER FOR A BRIEF PERIOD OF A FEW SECONDS THEN REAPPLIES. IT DOES SO THAT IT IS VERY OBVIOUS WITHIN THE CAR. THERE IS A KNOWN ISSUE WITH THE TOYOTA HIGHLANDER HYBRID BRAKING SYSTEM AND IT SEEMS THAT IT HAS NOT BEEN RESOLVED IN NEWER MODELS. ASKING NTHSA TO ADDRESS WITH TOYOTA AND GET IT FIXED.Technical Service Bulletin for 2020-2022 Toyota Highlander Hybrid Braking Issue. Some drivers reported a momentary transition from regenerative braking to hydraulic braking, particularly when driving downhill or turning with light brake pedal application. Toyota has provided a software update for the brake actuator control module to improve brake feel.

NHTSA ODI 11733520

Vehicle smells like fuel after engine toggles on and off between the hybrid system. This issue is intermittent, but when it is taken to the dealership they smell the fuel, with no luck duplicating the issue. I have also noticed when the smell is present the vehicle seems to run rough.

NHTSA ODI 11732318

I am submitting a formal complaint regarding a safety defect in my Evenflo Revolve 360 car seat. The white foam headrest component has completely detached due to what appears to be a failure in the original adhesive. This issue occurred despite proper use and adherence to all manufacturer guidelines. This component is part of the headrest system and plays a role in impact protection. Its detachment raises serious concerns about the structural integrity and crash performance of the seat. As a result, I no longer feel it is safe to transport my child in this car seat. I want to be clear that I am not comfortable attempting any at-home repair, including gluing the foam back into place, as modifications may compromise the seat’s compliance with federal safety standards and manufacturer specifications.

NHTSA ODI 11730788

Safety Recall remedy not fixed in a timely manner

NHTSA ODI 11730642

Second row seats not latching when moved forward. Sliced up multiple finger when trying determine what was causing it not to latch. Put in a couple of stitches in 2 finger and bandage up the remaining 2 fingers

NHTSA ODI 11726926

My 12.3” display screen goes really dark and I have to restart vehicle to reset.

NHTSA ODI 11723811

Detailed Description of the Incident: I am reporting a recurring powertrain safety issue regarding the 8-speed automatic transmission (UA80-series) in my vehicle. [Symptoms] During cold-start conditions (outside temperatures below 30°F), the vehicle consistently experiences a violent jerk/shock and an audible clicking noise during the first 2nd-to-3rd gear transition. This physical impact is severe enough to be felt directly by the driver through the accelerator pedal. The issue is highly predictable, occurring once after every "Cold Soak" period (6+ hours of sitting). [Dealership Failure] I presented the vehicle to an authorized Toyota dealership for diagnosis. Although the conditions for the issue were met, the technician stated they "could not feel or verify" the shock that I, as the primary driver, clearly experience. By failing to acknowledge a physical powertrain shock, the dealership is dismissing a potential mechanical failure as "normal operation" simply because no Diagnostic Trouble Codes (DTCs) are triggered. [Safety Risk] The failure to verify this symptom does not eliminate the safety risk. This unexpected shift shock causes a momentary hesitation in power delivery. If this occurs while merging into traffic or navigating an intersection immediately after a cold start, it creates an unpredictable vehicle response, significantly increasing the risk of a rear-end collision. [Request] I request NHTSA to investigate this specific 2-3 shift shock in 2023-2024 Toyota Highlanders. Toyota’s reliance on electronic codes to diagnose physical transmission defects is leaving drivers at risk of sudden powertrain failure or accidents in cold climates.

NHTSA ODI 11720553

The tires have not “failed,” but they are dry rotting on both the sidewalls and inside the tread. These came as the OE tires, size is 235/65 R18. This is a daily driven car with almost 30,000 miles on the odometer. There is no reason the tires should be dry rotting. This is a severe safety hazard, as most tire shops wouldn’t mount, balance, or even touch these tires if they were dry rotted this quickly. The tires have been rotated every 10,000 miles or so, and have been kept properly inflated throughout their life. They were made on the 42nd week of 2023. They began showing symptoms of light dry rotting around 6 months ago, but the problem has finally spread to the sidewall.

NHTSA ODI 11719690

When I purchased the vehicle I was told I could use Apple CarPlay, or Toyota's Drive Connect. Apple works better so I've always used that. I am used to having to clear Toyota's pop up ads for Drive Connect several times per week, even once per day. Recently Toyota's Drive Connect ads pops up on screen every few minutes regardless of what hands free app I'm trying to use (navigation, phone call, audiobook, etc.). It's distracting which is dangerous and keeps me from being able to use the hands free feature through Apple Car Play in my car. After calling Toyota corporate and Toyota brand engagement, both entities told me the only way to get the pop up ads to stop is to subscribe. The pop ups are dangerous and not what I agreed to when buying the car, so it feels like blackmail to be told it will only stop if I pay them $15 per month for a subscription to something that I won't use that was not a required feature when I purchased the vehicle.

NHTSA ODI 11717692

When the engine is running after hours a gasoline smell and vapor exit the tank by the cap.

NHTSA ODI 11716387

The contact owns a 2024 Toyota Highlander. The contact stated that while driving at unknown speeds, the instrument cluster was blinking. The contact expressed that she was concerned that the vehicle was unsafe to drive. The contact received the recall notices of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V595000 (Electrical System); however, the part to do the recall repair of NHTSA Campaign Number: 25V595000 (Electrical System) was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 13,357.

NHTSA ODI 11706841

When the AC system is turned on, the idle increases from 740rpm to 760rpm. It engages the torque converter in the automatic transmission causing the car to move forward on its own. This makes it difficult, whether you are in traffic or at a stop light where there are vehicles stopped infront of you. The driver has to press hard on the brake pedal to keep it from moving forward. The local Toyota dealership (Hendrick service manager and two service technicians) said it was fine. Toyota Brand Engagement sent Eric who is their corporate regional engineer to inspect the car. He said it was fine. I have spoke with Toyota Brand Engagement several times and at various levels who all say it functions fine as the idle is within limits. I asked Toyota for an idle specification sheet but no one (the local Toyota Dealership, Engineer from Toyota Brand Engagement, or CEO office of Toyota Brand Engagement) is able to produce an idle specification sheet for the vehicle. They continue to state it is normal. Toyota Executive Office Case XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11704547

On or about Oct, 3rd, 2025 , my vehicle experienced the 'Check Engine' light and all the warning lights lit up, the hybrid system failed to engage, the vehicle would say “park somewhere safe /take to dealer” . I immediately took the vehicle to the authorized Toyota dealership, Wonderies Toyota Alhambra , for diagnosis. They said they could not find anything, reset the sensors, and told us to come back if the problem persisted, and one hour later the system lights lit up again. We returned the same day and the dealership informed me that the issue is a severe corrosion of the underbody wiring harness , specifically citing external damage or 'spillage' as the cause. The estimated cost for a complete replacement of the wiring harness is approximately $6- 7,000.00. I contend that this corrosion is not the result of customer spillage but rather a manufacturing defect related to inadequate design, covering, or routing of the wiring harness, which makes it highly susceptible to road hazards, moisture, and environmental contaminants. Crucially, this issue appears to be covered under the Toyota Limited Service Campaign (LSC) related to wiring harness deterioration (LSC25TD01 / LSC-J02). Toyota states my vehicle is not covered however Toyotas own website states the Highlander HV 2024 has been added recently in Sep.2025 . I request that NHTSA review my case in light of this known issue to determine if the defect presents an unreasonable risk to safety and to urge Toyota to properly remedy this problem under the terms of the applicable coverage or warranty enhancement. I formally request that Toyota honor the spirit of the Limited Service Campaign LSC25TD01 and cover the full cost of the replacement wiring harness and labor. [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11695503

UNKNOWN - 2024 Toyota Highlander makes a drumming or hooting sound when driving over normal to slightly rough roads. It is not related to expansion joints in the road. 1st dealer said it was a rt. wheel bearing, changed it and it did not work. He then said it was in all Toyota's with 20" wheels. I paid to change tires and wheel to no avail. 2nd dealer said it was normal even though mechanic heard the noise. His supervisor said it was fine and they would do nothing to try to isolate the noise. Noise is very obvious.

NHTSA ODI 11694379

>While exiting a highway my vehicle surged forward crashing into the vehicle in front of me.Engaging the brake, my car smashed into the van again. I had no control over the forward momentum of the car. >Both the driver & I were in danger of injury >The problem has not been addressed as my damaged car is being repaired >The vehicle has not been inspected >I was given no warning that the incident was forthcoming

NHTSA ODI 11693669

Ours has pulsing brakes and brakes feeling "off" at low speeds, potentially due to the interaction of regenerative and conventional braking. The brake pedal will also suddenly jolt the car forward when switching between braking systems. The system is unsafe.

NHTSA ODI 11686533

There are many times over the course of the past few months where I am braking and the car lurches forward at least a few inches before coming to a complete stop. It feels as if it is being rear ended at a slow rate of speed. I have not been able to identify any pattern in this problem. It happens when I am braking to slow down at a faster rate of speed or when I need to come to a complete stop at a stop light or sign. This is very dangerous as I fear that one day when I need to brake I will not be able to and will hit something as the car keeps moving several inches after braking sometimes. I have brought the car to the service department at the dealership and they have told me that it is normal and there is nothing that they can do about it as they were unable to replicate it. However, that makes sense as it does not happen all of the time, but rather inconsistently. There have been no warning lamps or messages and the dealership has confirmed that there are none showing up when they check it on their end.

NHTSA ODI 11684058

My driver side rear door handle comes off when I open the door. I am having the dealership look into this on 8/28/2025.

NHTSA ODI 11683238

While slowing down, the vehicle will suddenly lunge forward, as if It hit a patch of ice and then slow again. This started happening around 30,000 miles. The dealer said this is because of a transition between hydraulic braking and regenerative braking and is "NORMAL". This did not start until 30k miles. I have owned 4 hybrid vehicles and only this one does this. Upon reading and studying online, there was a bulletin for an earlier generation of this type of problem. Clearly, it is an issue as I am not the only one with this problem.

NHTSA ODI 11679694

when I attempt to accelerate from a stop, or slowly rolling, there is a 2-3 second delay, sometimes longer, prior to the vehicle moving forward. during the delay, when accelerator is pressed, the engine does not rev, nothing happens at all. it's scary. the highlander has less than 9k miles on it. this has been happening more and more frequently. I have contacted toyota, they have yet to provide a response or solution for this safety issue.

NHTSA ODI 11678799