Jun 9, 2026SteeringElectrical systemBrakes
we list the car on 2024 in the same year, EQS450+ 2024 model from S.M Dealer. In a few months after drove the car , I notice about the break having the problem, I took the car to S.M repair center,. Then again, a few months after the same problem, then Mr. Antonio Aranda, the service advisor, has indicated that the car break has been ok and there is no issue. We took the care gain, we had the same problem, and we have told by the same person that there are 2 recalls for this car, I asked why they didn't tell me about the recall, and got no respond. For the 3rd time I took the car to them with the new problem as a very loud explosion sound and a big spark when I was driving on the freeway, witch it call pyrofuse activatin high voltage pyrotechnic disconnect. It basically computer battery electrical failure. When we told Mr. Antonio about he went under the car and took a picture and then showed us a whole and told us because we drove over a bump on the road without testing the car ( study show the whole created by the explosion ), I told him about 6 time that there is no bump in the road we take, and 1 time after we find out on that report. again, I made appointment to Beverly Hills MB last week because the car suddenly pulled to the right lain and almost hitting the car on the right lain While when I was waiting for my appointment then this Catastrophic situation happened to me, I was exiting from [XXX] that going home, after a few minutes my car has Jolted toward the front with the strongest way and locked up the car and stopped, which is Phantom Braking Emergency break malfunction, also called Catastrophic Uncommented Deceleration. i have to mention the car has been drove for 14000 miles since 2024 duo to the dangerous matters I was 4 mints away from my grave only because of the MB dishonesty and lie. This case is clearly [XXX] case, and I need immediate respond and you must send a copy to the corporation, I am not able to risk INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11743069
Apr 13, 2026Transmission & drivetrainElectrical systemFuel systemFire4 injuries
On [XXX] at approximately [XXX] PDT, a 2024 Mercedes-Benz EQS SUV 450 caught fire at an intersection in Irvine, California. The vehicle was being driven normally. It was NOT charging. It was NOT in a collision. It was stopped at the intersection when the fire began. There was no warning. Four occupants were inside: the driver (age [XXX] ), two minor children (ages [XXX] and [XXX] ), and one elderly passenger (age [XXX] ). All four escaped, but narrowly — the rear child safety locks barely released in time for the children to exit. The vehicle sustained catastrophic cabin burn-through and is a total loss. Smoke and flames appeared to originate from beneath the vehicle, consistent with a thermal event in the under-floor high-voltage lithium-ion battery pack, pending expert investigation. This vehicle is within the population of NHTSA Recall 24V-372 (Mercedes-Benz battery management system software defect, 14,912 2023-2025 EQE/EQS units, including 551 units of the 2024 EQS SUV 450). Mercedes documented in its Part 573 report that it received field reports of this defect in October 2023 and waited approximately seven months before filing the recall. Mercedes acknowledged fire risk in the EQS platform in NHTSA Recall 24V-115, stating "a risk of fire cannot be ruled out." In February 2026, Recall 26V-073 ordered full battery replacement in EQB vehicles after Mercedes admitted prior software remedies were failed remedies. On [XXX], a Mercedes EQE caught fire spontaneously in a parking garage in Incheon, South Korea while parked and not charging, damaging 140 vehicles. The fire in this vehicle occurred at zero mph with two young children and an elderly grandmother trapped behind child-locked rear doors. The fire department and police responded. The vehicle is preserved pending expert inspection. I request NHTSA ODI open a formal investigation into spontaneous battery fire risk in the Mercedes EQ platform. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11730842