What 7 owners told NHTSA about the 2024 Mercedes-benz E-class Wagon

Main instrument cluster and infotainment system locked up during driving after dark, the screens froze and then went black. All exterior lights went out during driving. No speedometer or other warning lights are working. It is a serious safety issue! Turning the car off, waiting 10 minutes, and starting it again did not fix the issue no matter what i did trying to recover the system. The screens either turn on and stay frozen or they stay dark. The engine starts but all instruments are not working, and all UI controls are unresponsive. It appears that very many other drivers reporting similar safety issues with 2024 Mercedes E350 on the [XXX] user forum and the manufacturer (Mercedes) is not recalling and/or fixing this serious and known issues but keeps selling defective and dangerous cars! I just got delivery of my brand-new car today and the major safety related systems failed in less than 10 miles of driving! In addition, something in the car consumes a lot of electrical power from the 12V battery while the car is parked and locked. I am receiving notifications from the car via Mercedes app that the battery is "very low" after about an hour after parking it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11614116

The master central screen as well as the passenger screen that contains all features for radio, navigation, control of reading road signs, climate control and the like go BLACK randomly during the four weeks I have owned the 2024 E Class Mercedes. It will reboot after 2-5 minutes with no lost data. Dealer in Cherry Hill, NJ did major software update not completed at time of purchase. But incident happened after two weeks. Others with this make, year and model have same situations with dealerships not knowing anything. Supposedly, Mercedes knows but a solution may be three months or more. This is a safety issue as if happens at night, you lose all connections even to the cell phone and no speed sign indicator on. You cannot see anything but the driver screen with just the speed you are doing. Cruise control disengages which is using all security systems and navigation map.

NHTSA ODI 11611515