What 131 owners told NHTSA about the 2024 Hyundai Santa Fe Hybrid Hev

I have had the vehicle in 4 times for check forward attendition warning system light keeps coming on. The first time they replaced the front camera. The situation came back after I was using the cruise control on a express way. Did not do it do it on the road but as soon as you stopped and turned the vehicle off the vehicle check forward attention warning system would come on and off and the only way to shut it off was to stop from more than 20 minutes and it would reset. Took the vehicle back 3 times and they could replicate so there was nothing they could do. The issue came back today. The check forward attention warning system light keeps going on and off. We stopped and let the vehicle sit and upon restarting the check forward attention did not reset . This time the vehicle lost all volume from the dash board. You could recieve phone but no volume. No radio volume. All the safety features that Bing are not working. Check the set up and the volume had a red ️ next to the volume. 4 times into the shop for the same issur

NHTSA ODI 11748853

Hyundai - DAW - Driver Attention Warning / Forward Attention Warning System This issue warrants immediate consideration for a recall. Despite wearing glasses, sunglasses, or no glasses, the problem persists. I occasional do remove my glasses while driving, and the warning continues to sound. This occurs regardless of the time of day, weather conditions, or whether I am sitting upright or reclining. The warning randomly activates and deactivates, sometimes without any intervention. Occasionally, I simply allow the warning to sound without taking any action, and it remains active for a few seconds or until it triggers a warning that the system will be turned off, at which point it deactivates. I have attempted various troubleshooting methods, such as keeping my eyes open, adjusting my seating position, wearing and removing my glasses, and tilting them to minimize glare. None of these methods have proven effective in preventing the warning from activating or in making it deactivate. This is a persistent problem. Hyundai dealerships initially informed me that the warning might be an annoyance and their response was to simply refrain from using it. However, if a basic feature like cruise control in a 2024 & 2025 model is rendered unusable due to a design flaw (which this certainly is), it constitutes a clear violation of safety standards and should be addressed through a recall. The incessant alerts are highly disruptive and can be quite frustrating. For instance, driving with an arm in the 12 o’clock position triggers a warning, while wearing polarized sunglasses also results in an alert. The presence of a setting to disable the warning is a welcome feature, but the system’s persistent alerts can be overwhelming. The alerts continue even after taking a break. It is distracting and a safety hazard. Drivers should be able to adjust the sensitivity of the feature to turn off this feature. Currently, there is no way to disable or temporarily disable this feature.

NHTSA ODI 11741652

The contact's girlfriend owns a 2024 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently swerved from side to side. The message “Consider Taking A Break” was displayed and the Driver Attention Warning (DAW) warning light was illuminated. Additionally, the Automatic Emergency Braking activated while driving near a vehicle or object, slamming the vehicle to a stop and causing the cruise control to deactivate. The message "Keep Hands On Steering Wheel" was displayed even though the contact's hands were on the steering wheel. The contact also stated that the front and rear driver's side doors were vertically bent from a manufacturing defect. The contact stated that his girlfriend feared for her safety while driving the vehicle. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case a filed. The failure mileage was approximately 10,000.

NHTSA ODI 11740318

Vehicle will not brake assist in the front even though all of the settings are selected it to work and assist in the event of needing to brake suddenly.

NHTSA ODI 11726392

when using lane following the system repeatedly warns you to pay attention, usually when in heavy traffic and after repeated warning shuts of the cruise and lane following system. when using the cruise control system the system will suggest you take a break. both problems appear to be associated with an in cabin camera. i have driven my vehicle almost 25,000 miles and taken two cross country trips. the warning system has almost never warned me of a real problem. 99 percent of the time it is a false reading by the camera and occurs under challenging driving conditions when the last thing you need it to be told to pay attention when you truly are. during this winter i have driven more at night and the vehicle is basically un drivable because of false notifications. this has repeatedly happened in the 14 months i have owned the vehicle - the date below is just for when it happened today. i am more than willing to share details and would welcome a call

NHTSA ODI 11716017

While driving my 2024 Hyundai Santa Fe on the interstate, the “Keep your eyes on the road” alert repeatedly activated even though the driver was attentive and looking forward. After multiple warnings, the system escalated to a message that the vehicle was about to be disabled, which created a serious safety concern. This happened even though the Driver Attention Warning feature is disabled in the vehicle’s settings. The issue appears to be caused by the steering-column driver monitoring camera system falsely detecting inattention. The constant alerts are distracting, and the threat of the vehicle disabling features while driving at highway speeds is dangerous.

NHTSA ODI 11690706

Vehicle Identification Number (VIN): [XXX] Make: Hyundai Model: Santa Fe Year: 2024 Description of the issue: •Component or system that failed: The vehicle’s brake system, including the emergency braking system, failed to slow or stop the vehicle at low speeds. The problem is available for inspection upon request. •Safety risk: This failure endangered my safety and others. While driving slowly in traffic, I fully pressed the brake pedal, and the emergency braking system activated, but the vehicle did not slow or stop, causing a minor collision with another vehicle. •Reproduction or confirmation: Prior to the incident, on two separate occasions, I noticed the brake pedal felt loose or like it “released” at low speeds, forcing me to press harder for the vehicle to slow. These issues were not previously inspected or documented. I was planning to have the brake issue inspected along with a current recall and other concerns, including a stiff seatbelt buckle and a door that was difficult to open, as soon as I had the chance. I have not received any formal recall notice by mail or email. I learned about the recall during routine maintenance at the dealership. •Inspections: The vehicle has not yet been inspected by the manufacturer but I plan to take it to an authorized Hyundai dealership asap for inspection. The accident has not been reported to the police or insurance yet but it will be first thing tomorrow. •Warning lamps or symptoms: No warning lights appeared, but there unusual brake behavior was noted on two occasions about two weeks before the crash. Thought this time was significantly worse, and by worse this I mean the vehicle didn’t brake. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11679733

The Adaptive Cruise control cannot be used while wearing certain sunglasses. The car has a Driver Awareness Warning that is supposed to warn the driver if eyes are not on the road. It does not work with certain glasses. While driving at interstate speeds, I engaged the Adaptive Cruise control only to have it shut off and quickly slow down. After fumbling with different glasses while driving, I found a pair that will work with the Adaptive Cruise control. In the display, there is a toggle to turn off the Driver Awareness option, but as soon as you turn on the Adaptive Cruise, the Driver Awareness turns on again. If the Driver Awareness function cannot be turned off it is a safety issue. My favorite driving glasses cannot be used and I think this issue will cause accidents with the quick slowing on the highway. There should be a way to turn off the Driver awareness so I can use the adaptive cruise with my sunglasses.

NHTSA ODI 11664854

The forward attention camera won’t turn off even when selected off in settings… I’m unable to drive comfortably with one hand at 12 o clock without constant beeps and warnings. its MADDENING.

NHTSA ODI 11646960

This is for the Forward Attention Warning…..this feature is misleading. I can be looking straight at the road and it will beep at me. We need a way to turn it completely off. This alone causes me to look at the camera instead of the road.

NHTSA ODI 11641251

THE CRUISE CONTROL USES A CAMERA , THE IS SUPPOSED TO WATCH YOUR EYES , TO MAKE SURE YOU ARE WATCHING THE ROAD . UNFORTUNATELY , IF YOU ARE WEARING GLASSES ( WHICH I MUST WHEN I AM DRIVING ) THE LIGHT REFLECTING OFF THEM MAKES THE UNIT THINK I AM NOT WATCHING THE ROAD . FOR BACKROUND, I WAS A HIGHWAY PATROL OFFIGER FOR 30 YEARS . I AM VERY ATTENTIVE TO THE ROAD AHEAD OF ME . IT SEEMS HYUNDAI KNOWS OF THIS PROBLEM , WHICH SUDDENLY DISENGAGES THE CRUISE CONTROL , CAUSING RAPID DECELERATION OF THE VEHICLE . AT HIGHWAY SPEED , THIS IS VERY DANGEROUS . IT HAS BEEN NOTED ON MANY FORUMS , AND MY DEALER KNOWS ABOUT THE PROBLEM , BUT THERE IS NO WAY TO DISCONNECT THE CAMERA FROM THE SYSTEM . THIS IS REALLY AN ACCIDENT WAITING TO HAPPEN .

NHTSA ODI 11625702

This vehicle has a Driver Attention Alert System which track driver's eye and head movement to determine driver attention levels. This system can be disabled outside of using Cruise Control through the setup menu. However, when in Cruise Control, this system CANNOT be disabled. Unfortunately, if you're wearing sun glasses the system declares the driver is inattentive and produces a distracting aural and visual warning. If no action is taken the vehicle will automatically come to a stop, even on the freeway! This option is a driver distraction and does not allow the driver to wear sunglasses increasing the risk of motor vehicle accidents. Several customer have complained to Hyundai about this system. there needs to be driver-selectable option to enable/disable, even in Cruise Control mode.

NHTSA ODI 11619875

After car is idle, when pressing the gas, the car instantly stops as if you have slammed on the break, feeling like you have driven into a brick wall. The intensity of the stop causes you to jerk aggressively in your seat. This has happened on more than one occasion. Without a seatbelt it would cause injury as well as the possibility of causing an accident with other vehicles. When this happens, there were no warning lights or messages shown to indicate an issue. The vehicle is currently at the dealership as of 9/20/2024, they are trying to replicate the issue however it has been more than 2 weeks, and they have not found a resolution. They have run diagnostics tests and there was nothing that indicated the issue with the vehicle. As of today, 10/9/2024, the issue has not been resolved and the vehicle remains in the dealers possession.

NHTSA ODI 11618837

Purchased this car new from Crain Hyundai, Conway AR, on 4/1/2024. On 4/3 we called dealer because Bluelink reported 13 maintenance critical issues needed immediate service. Took the vehicle to dealer on 4/4. They worked on vehicle, said they fixed issue and notices would disappear over night. Issues did not, so 4/5 dealer had vehicle picked up, loaner left, and they would fix in 2 days. Issues still not fixed on 4/8. They have no idea how to fix and they want us to accept vehicle as-is. Was told this morning by dealer staff that there has been multiple occurrence of this issue and not fixed.

NHTSA ODI 11581785