What 34 owners told NHTSA about the 2024 Hyundai Santa Cruz

On [XXX] I was in Pennsylvania packing my car to make a trip back home to New Hampshire. I closed the tailgate and it fell off and hit the bumper which dented the tailgate. i was able to put it up on the truck. When I checked further I was able to put it back but stopped often on my 7 hour trip to make sure it was latched. I was never informed that this could happen and my sales person and customer service for Hyundai was not aware of this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11583389

I was traveling from Tennessee to Indiana on [XXX] going about 76 mph. I attempted to switch lanes and at the same time the other vehicle decided to speed up as the semi behind started speeding up. When my 2024 Santa Cruz Turbo (which only has 12,000 miles) jerked and started slowing down, the check engine light came on and it started declining acceleration. I mashed the gas and nothing happened (I was in Normal MODE- not smart mode, not sport mode, and not snow). I literally almost died as 2 very large trucks are coming at me full speed as I'm descending speed. I swerved off the road into the grass medium and was able to get out alive. However, the Hyundai is still not accelerating the RPMS will go to max and I’ll only be at 50 mph. I googled online and apparently this is been going on since 2022 with a several of Hyundai cars not just Santa Cruz; The Tucson, Santa Fe, and Santa Cruz were just some of the reports I read. I have a video however it will not allow me to upload it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11582455

Brand new car, Front rotors had to be cut to stop a bad shaking of steering wheel and car. They only left 1/2 mm left of usable service life. New rotors are 30mm. Replacement is at 28mm. Service department left me with 28.5mm.

NHTSA ODI 11581801

The tire split on the sidewall from tread area to almost where it touches the metal rim it is mounted on.

NHTSA ODI 11572804

The contact owns a 2024 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed at night and approaching either an incline or decline, the contact became aware that the headlamps failed to provide adequate top and bottom coverage of the roadway. No warning lights were illuminated. The vehicle was taken to the dealer, who adjusted the headlamps, tilting the headlights further upward. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and the headlights were readjusted, but the headlights failed to provide adequate illumination. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,000.

NHTSA ODI 11572157

Driving Santa Cruz Limited 2024 down the highway when the tailgate lowers by itself. It has happened twice on me. My key fob was in center console of vehicle. Reported incident to dealership.

NHTSA ODI 11569308

1- 1226/24New car-mileage- 300 miles-driving on turnpike at 70 mph truck lost power/ momentum slowed to 40mph before vehicle would move forward again 2- driving in school zone 25mph truck loses power/momentum 3--mileage 1375 driving in traffic at 40mph same as above taken to dealer states no codes

NHTSA ODI 11566670

The contact owns a 2024 Hyundai Santa Cruz. The contact stated while at a complete stop at a traffic light, the check engine warning light, the immobilization system warning light, and other unknown warning lights illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact shifted into park(P) and turned off the vehicle. The vehicle failed to restart after several attempts. The contact stated exited the vehicle and locked and unlocked the doors several times. The contact stated that he pressed the Push to Start button and the vehicle started; however, the gear shifter had seized in park(P). The contact stated that he was able to shift into drive(D); however, the vehicle failed to respond. The vehicle was towed to the dealer, but the dealer was closed. The contact attempted to drive the vehicle, and the vehicle responded as needed. The contact drove the vehicle to the residence. The vehicle was taken to the dealer the following day. The dealer informed the contact that the vehicle could not be diagnosed because the computer was not communicating with the diagnostic machine. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 220.

NHTSA ODI 11565859

while driving my car lost power and slowed on its own from 65 mph down to 45 mph. i had to power/acceleration and all the dashboard codes lit up and the infotainment system had an error messsage. i was force to pull over on the freeway and restart the car to get power to it. this is the 2nd time this happened within 2500 miles of the new vehicle.

NHTSA ODI 11555969