The contact owns a 2024 GMC Yukon. The contact stated that there was a strong mildew odor coming from the vehicle while entering the vehicle, and there was moisture around the trunk near the wiring harness. The vehicle was taken to Modern Auto Company (6224 MO-100, Washington, MO 63090), but the cause of the failure was not found. O'Fallon Buick GMC (2150 Technology Dr, O'Fallon, MO 63368) diagnosed the vehicle with a failure of the wiring harness and stated that there was moisture entering the vehicle through the wiring harness. However, after the contact inquired about the odor inside the vehicle, the dealer refused to continue working with the contact. The manufacturer was notified of the failure, and a claim was filed, and an appointment was scheduled for service at Dave Sinclair Buick GMC (5655 S Lindbergh Blvd, St. Louis, MO 63123). The dealer informed the contact that the wiring harness appeared to have already been replaced. The dealer found no leaks inside the vehicle and informed the contact that the vehicle would be returned. The contact hired a mold expert to inspect the vehicle while the vehicle was at the dealer. The mold expert discovered several cases of toxic mold inside the vehicle and deemed the vehicle unsafe to drive. The contact stated that her daughter had severe respiratory issues and was transported in the vehicle. The daughter had several doctor’s visits, was put on several medications, and missed 40 days from school due to her illness. The contact associated the failure with her daughter's illness and stated that her daughter’s health improved once she was no longer transported in the vehicle. Since the failure, the contact had to pay out-of-pocket for a rental vehicle. A field investigator had been hired by the manufacturer to inspect the vehicle, and the contact was awaiting the results. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 27,000.
NHTSA ODI 11751904