The contact owns a 2024 Ford F-450 SD. The contact stated that while the contact's wife was driving at an undisclosed speed, the heated seats were activated. The contact's wife sustained second-degree burns to the back of both upper legs. The contact stated that one leg had a second-degree burn the size of a quarter, and the other leg had a second-degree burn the size of a silver dollar. The contact stated that the failure occurred while the contact's wife was traveling out of town. The contact had not received medical attention yet, however an appointment had been scheduled for medical attention. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 12,931.
NHTSA ODI 11727190