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What 42 owners told NHTSA about the 2023 Volkswagen Jetta Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (42)Crash / fire / injury (1)Brakes (11)Engine (11)Electrical system (9)Driver assistance (5)Speed control (3)Fuel system (2)Lane Departure (2)Transmission & drivetrain (2)Airbags (1)Backup camera & sensors (1)

3 of 42 complaints match · Speed control · clear filters

Dec 10, 2024Transmission & drivetrainElectrical systemSpeed control

The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control Module 1 No Communication. I’ve had it repaired once by VW. Been at dealership multiple times for all of these issues. Currently, they are not helpful. My car does not recognize PARK, it thinks it’s in NEUTRAL.

NHTSA ODI 11629906

Oct 2, 2024Electrical systemSpeed control

While in operation the dash cluster goes completely black. Aprox 45mph. Dealer had to replace entire dash cluster

NHTSA ODI 11617764

Jul 14, 2023Speed controlEngineFuel system

Accelerator petal does not always result in acceleration from a stopped position. This causes the hill assist to hold and does not allow movement forward, resulting in an engine stall. The vehicle has also set the EPC light while traveling resulting in reduced engine power to the point of not enough power to move forward. Turn the ignition off, then on resets the EPC and limb mode.

NHTSA ODI 11532231

Working with the data? Download all 42 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 Volkswagen Jetta Hev verdict →