Aug 14, 2025Electrical system
The contact owns a 2023 Toyota Sienna. The contact stated that while driving, the fuel gauge indicated there was 121 miles of fuel available. The contact stated that within twenty miles, the fuel gauge indicated that the fuel tank was empty. The contact stated that when the gauge indicated 170 miles available, the fuel usage decreased quickly. In addition, the contact stated that the failure had occurred several times. The contact stated that the vehicle was purchased and modified for transporting the contact’s disabled son. The Freedom Motor company provided the modification requests. The contact stated that the vehicle was taken to the modification company several times, however no assistance was provided. The contact was advised to always keep the fuel tank full. The contact stated that it was very hot and dangerous to be driving a vehicle and running out of fuel while transporting her disabled son. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA ODI 11680632
May 14, 2025Electrical systemSpeed controlBrakesCrash
multiple times this has been an issue. I stepped on the break and the car essentially leaps forward typically when going up down or straight. In November 2024 it happened while going up a hill slowly and I bumped into the vehicle ahead of me. My vehicle had no damage, but the car in front of me had to get a new skid plate and my insurance doubled because of it. Since the incident in November 2024, my car has unintentionally accelerated intermittently. finally, April 2025 this happened my car started shaking jolted forward, engine revving, and then my check engine light came on then immediately contacted my local dealership and scheduled an appointment to get my car in. They have had my vehicle since then and have said it is not safe to give it back to me so I am currently driving a loaner vehicle.
NHTSA ODI 11660961
Jan 28, 2025Electrical system
The vehicle has a standard installation of a kick sensor for the rear hatch. I purchased the vehicle used and was able to start the vehicle and drive it for a period of time hoping to charge up the 12V battery. However, upon stopping the vehicle I could not restart it. Even after repeated jumpstart and driving the vehicle for over 45 minutes, the 12 V battery could not restart the car. I read about a similar issue with 2022 Toyota vehicles and so I followed the directions to disable the kick sensor. I then jumpstarted the car, drove it around and I found I could restart the car even after a short drive. I left the vehicle sitting in my driveway for two days and I could still restart the vehicle. I believe the 2023 Toyota sienna has the same issue as the 2022 model and the kick sensor needs to be replaced so it doesn’t drain the 12V battery when the sensor gets dirty. I live in the Midwest and this happened during January when there was snow and slush on the streets.
NHTSA ODI 11639214
Aug 9, 2024Electrical system
Passenger side sliding door randomly opens even when car is in the locked mode and when parked. It has happened 4 times. Toyota blames my chair lift and the mobility works blames Toyota. Service has not been able to recreate the problem since it is intermittent and has documented the complaint. However the only way to insure it doesn’t happen is to shut off the power to the doors making them difficult to open. This has only happened while parked but is a safety issue when not at home in the garage.
NHTSA ODI 11607619
Dec 6, 2023Electrical system
Our family bought a 2023 new Toyota Sienna [VIN [XXX] ] on July 7, 2023 paying the full price plus premium dealer markup from Elmore Toyota in Westminster, Orange County, California on January 7, 2023 and only received one keyfob for the 7 seater van. I was told that I would get a second keyfob within 2-3 weeks. I have constantly contacted Elmore Toyota and they have said that the keyfob has still not arrived as of December 5th, 2023. As we have three adult drivers using the vans and children who are seated in their car seats in the van, it is imperative that we get our second keyfob as soon as possible. If we were told that we would only get one keyfob and would have to wait over 5 months to get a second keyfob, we would not have bought this vehicle. It is a safety issue as the possibility exists that the single keyfob could be in the car when a child pushes a lock button for the van, there would be no second keyfob to free the trapped children. Please contact me to resolve this risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11558683
Sep 27, 2023Electrical system
On July 7, 2023 I paid in full and was given possession of the 7 passenger seating Toyota van. The car has automatic door locking mechanism as part of the electrical system and can be locked from inside the car. The van is used to transport 2 children in car seats who can touch car components. We were given one Keyfob by the dealership and we were told that Toyota manufacturer did not have a second Keyfob to give at that time; we were told that we would get the second Keyfob within a few weeks. We were not told prior to purchasing the car that only one Keyfob would be given or else we would not have purchased the car; there was a failure to disclose this. It has now been close to 3 months that we have driven with only one Keyfob. With children who can touch inside controls, they could lock themselves inside the van with the windows closed and the single Keyfob left inside the car. We do not have a second Keyfob to prevent possible deaths and injuries that could occur from the manufacturer's negligence and faulty car electrical system design. Toyota vans aimed at parents with children are unsafe for use when only one Keyfob is issued. It is the responsibility of the NHTSA to help protect the safety of these children and parents as Toyota cares more about making a short-term profit from getting the full cash from the sale of the van instead of delaying the sale of the van until both Keyfobs are available to purchasers at the time of sale of the vehicle. It is estimated that this is not an isolated incident as my multiple contacts with Elmore Toyota dealership and Toyota of America headquarters result being told that it is a "Toyota wide problem with several other purchasers waiting also." This should be a class action lawsuit with both compensatory damages awarded along with punitive damages to discourage Toyota and other Auto manufacturers from placing profits above the safety of children who cannot speak or defend themselves from such gross negligence.
NHTSA ODI 11546748