What 191 owners told NHTSA about the 2023 Tesla Model X (all Variants 7psgr)

Tesla Model X wipers are not working properly in rain. The max speed is 3 and it is not helping in the rain at all which is a severe safety concern for me and other vehicles on road. The Auto mode on wipers also doesn't detect the rain properly and sensitivity is not adjusted. Please look into this. I believe this is across all the Tesla models. Tesla is pushing over the air updates for wipers but this is not helping at all.

NHTSA ODI 11591723

I took delivery of a Tesla Model X Plaid in December. The turn signal and horn buttons on the steering wheel vs. stalks is a major safety concern to me. Finding the buttons, espcially in an emergency situation is next to impossible without looking down to find them. Obviously looking down is the last thing any driver should have to do during an emergency. Please pressure Tesla to do something about this critical safety issue.

NHTSA ODI 11576369

While operating the vehicle, the horn is not where it should be. Tesla moved the horn to a button, when every car in the world has the horn as the center of the wheel. During times of crisis and needing a horn, seconds count. Having to learn horn changes is absolutely ridiculous. By not being able to activate the horn in a timely fashion, it delays or removes ones' ability to utilize a critical safety function to alert others or prevent issues by using the horn.

NHTSA ODI 11565323

Touch capacitive buttons on the steering wheel and doors are major safety hazard. The touch buttons on the steering wheel for critical functions like blinkers, headlights, wipers and the horn are all moving with the steering wheel (so you have to look down to locate these critical functions while still moving, especially if you are turning at all), and worse, these buttons sometimes fail to activate even when you do push them. I have several times tried to turn on my blinker for a sudden lane change due to a hazard ahead, and the blinker does not respond / activate. My wife was driving and someone started to run a stop sign in front of us - I yelled "HIT THE HORN!" and she replied with "I CAN'T FIND IT!!!" (we were driving on a bend in the road, the steering wheel was not in the neutral position, and the horn is a tiny touch capacitive button). The button on the driver door to get out is the same or very similar, and I have a 30 second video I can forward you of how this button can fail to respond. In the video, you can see the tip of my finger bend when I first touch the button, I move my finger all over and around the button, and nearly 15 seconds later, the button finally responds and opens the door. The driver door also pops out about 10 degrees when it does open, then becomes very stiff and you have to push hard to get the door to open the rest of the way. The button for the headlights is also a safety issue - if you push and hold the headlight button for too long, it locks the high beams on, instead of just flashing them (or a long duration flash). When you push the headlight button, a menu pops up on the bottom center portion of the center screen, that will allow you to toggle automatic high beams on and off, but when moving, it is only there for 2-3 seconds, and the buttons are extremely small, making it hard to change settings for the headlights safely (must look away from the road, and try to hit the small buttons while moving / bouncing around).

NHTSA ODI 11539667

The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.

NHTSA ODI 11527946

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.

NHTSA ODI 11515672