What 64 owners told NHTSA about the 2023 Ram Promaster

The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at various speeds, the vehicle lost power steering assist with several unknown warning lights, and the check engine and parking assist warning lights were illuminated. The contact was forced to restart the vehicle to resume normal operation. The vehicle was initially taken to the dealer where the wiring harness was replaced; however, the failure returned soon after the repair. The vehicle was taken back to the dealer where several parts including the steering sensor and steering column were replaced; however, the failure returned weeks later after the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 33,000.

NHTSA ODI 11744172

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

NHTSA ODI 11741579

The vehicle is subject to an active safety recall involving the cooling fan module and fuse protection system. According to the recall notice, the cooling fan module may experience premature bearing wear resulting in excessive current draw and potential vehicle fire risk. The vehicle was held at the dealership for several months related to recall and engine repair concerns and has since been returned to me, however the recall remedy remains unresolved/open. The vehicle is available for inspection upon request. The recall specifically states that the defect may lead to a vehicle fire, creating a serious safety risk for vehicle occupants and others nearby. Although the vehicle has been returned to me, the recall remains open with no completed remedy available, leaving ongoing concerns regarding safe operation of the vehicle. An authorized Dodge/Ram dealership confirmed that the vehicle is affected by the active recall involving the cooling fan module and fuse protection issue. The dealership acknowledged the recall and stated that the repair/remedy remains pending. The vehicle has been inspected by an authorized Dodge/Ram dealership and discussed with Stellantis/Dodge customer care regarding the unresolved recall and extended period the vehicle remained at the dealership. Prior to dealership service, there were no specific warning indicators identifying the cooling fan module defect. The issue was identified through the manufacturer’s recall notice and confirmed by the dealership as an active safety recall affecting the vehicle.

NHTSA ODI 11736442

My van was at the dealership for about 5 months getting a new engine while there I was told the recall would be fixed. My van is used for work & I can’t use it until the recall is fixed!

NHTSA ODI 11735034

On December 23, 2025, a 2023 RAM ProMaster 2500 Van used as a commercial fleet delivery vehicle in [XXX] suffered an engine compartment fire. The vehicle was declared a total loss by the insurance carrier. At the time of the fire, the vehicle was subject to open Safety Recall 25V-720 / Manufacturer Recall 67C, issued by FCA US LLC for a defective cooling fan module with premature bearing wear and inadequate fuse protection on the 400W fan circuit — the exact defect identified as a known fire risk. No remedy was available at the time of the incident. The interim recall notification letter had been received but the vehicle could not be repaired as FCA had not yet developed or made available a fix. The vehicle was inspected by insurance representatives and declared a total loss. No warning lamps or prior symptoms were observed before the fire occurred, consistent with NHTSA's own warning that affected vehicles may fail suddenly with no prior dashboard alert. The component believed to have failed is the cooling fan module. It is unknown whether the component remains available for inspection as the vehicle has been transferred to the insurance carrier as part of the total loss settlement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11728539

Nothing has occurred, yet. I was told by Dodge representative, Riazen on 12/6/2025 “DO NOT DRIVE” as a result of the safety recall. As it is reported that 300,000 vehicle are affected by this recall I am terrified of driving my RV! I have initiated a vehicle buyback letter with John Elkann, and complaints with the CT Attorney General, CT Consumer Protection, CT Lemon Law, and BBB.

NHTSA ODI 11717826

The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. The contact stated that the front end of the vehicle had completely burned. The contact stated that the fire seemed to have originated near the engine compartment. The vehicle was towed to the residence and was totaled. No police report was filed. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that they were not liable for the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11696578

The oil pan for the van was damaged due to debris picked up on the road resulting in a hole, which in turn drained the engine oil and jammed the engine preventing from operation. The lack of protection to the oil pan which is exposed, caused the debris to damage the oil pan. Ford Transit vans have a protection under the oil pan which prevents such incidents to occur. The vehicle was repaired for $10,172 by budget as this was a rental van. Attached are the documents pertaining to this repair. Installing some sort of protection beneath the oil pan would have saved several thousands of dollars. This is the third occurance in our fleet and other two VINs have been reported already to NHTSA.

NHTSA ODI 11683552

The vehicle was rented for delivery services and the oil panel underneath was damaged on the road and as a result a big hole where the metal was broken off. This has caused all the oil to drain and in turn the engine was jammed. There was no indication to the driver until the engine lights came on after the engine stoped and couldn't be driven. The oil pan material has been so fragile nor there were any protection below the pan to prevent any debris picked on the road. The vehichle was inspected by Budget and a Repair Shop and have determined the cause of engine failure is due to the Oil Panel.

NHTSA ODI 11672950