What 371 owners told NHTSA about the 2023 Jeep Grand Cherokee Trackhawk

The vehicle loss drive power in the middle of driving several times back to back, a red wrench and a message saying to service hybrid system warning appeared. Purchased used in September 2025, had open recall fixed and later recall fixed after in early 2026.

NHTSA ODI 11735361

High Voltage Battery (hybrid battery) has excessive drain when parked. This was noticed after completing the 68C recall. In any temperature it drains 8-12% over 12 hours. I noticed it happening when it was 65-75 degrees, so not hot and not cold. I brought it in for a repair once, it spent 3 weeks at the dealership and was claimed fixed but it's still doing it. It is known problem on the forums as well after the 68C recall. No warning lights.

NHTSA ODI 11734185

I am filing a formal safety complaint regarding my hybrid Jeep vehicle due to ongoing and unresolved safety issues that present a significant risk to myself and others. Since the beginning of ownership, I have experienced repeated and escalating problems with the vehicle, including: * Hybrid system malfunction warnings and persistent red wrench indicator * Aggressive and unsafe gear shifting while driving * Vehicle stalling unexpectedly * Vehicle intermittently failing to turn on or shut off properly In addition to these critical concerns, my vehicle has been under Recall 68C since October 2025. To date, there has been no available remedy provided. I have been explicitly instructed not to park the vehicle in a garage or near structures and to avoid charging the vehicle due to an increased risk of fire. This situation has created significant hardship and safety concerns. I am unable to safely use or store my vehicle as intended. I have also been informed that potential fire damage related to this issue may not be covered by homeowners insurance, further increasing the risk and liability I am being forced to assume. Despite repeated attempts to address these issues through proper channels, including dealership service visits and manufacturer communication, no resolution has been provided. This vehicle poses a clear safety hazard due to: * Risk of fire associated with the hybrid battery system * Unpredictable stalling and drivetrain behavior while in operation * Lack of manufacturer remedy for an active safety recall I am requesting immediate investigation, accountability, and corrective action to ensure the safety of consumers affected by this issue

NHTSA ODI 11733607

The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue.

NHTSA ODI 11730302

Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.

NHTSA ODI 11727606

I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.

NHTSA ODI 11726608

I am submitting this complaint regarding a Jeep Grand Cherokee 4xe that has been subject to multiple safety recalls involving the high-voltage battery system and a risk of fire or explosion.The manufacturer, Stellantis, issued safety instructions advising owners not to charge the vehicle and not to park the vehicle in garages or near structures or other vehicles due to the potential fire risk. It says "Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion. These instructions significantly restricted the normal use of the vehicle and created serious safety concerns. I have young kids Additionally, the recall notice stated that a remedy for the defect was not available for an extended period of time. Despite the seriousness of the defect and the safety warnings issued, the vehicle remained without a repair solution for months.Jeep has now discontinued the vehicles altogether with no solution for the vehicle. Due to these conditions, the vehicle could not be safely operated or used for its intended purpose. The unresolved safety defect effectively rendered the vehicle unsafe and unusable. I am requesting that the National Highway Traffic Safety Administration review this matter and the impact that these unresolved safety defects have had on vehicle owners. I believe the situation raises significant safety concerns regarding vehicles that remain in use while a dangerous defect exists without an available remedy. Please let me know if additional documentation is required. I am willing to provide recall notices, written manufacturer communications, and other supporting documentation. [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11723569

Battery failure upon diagnostic at dealer per recall 68c. I had no issues with the car prior to bringing it into the dealer for the recall. The car has now been at dealer for over 11weeks. Neither dealership nor Stellantis is providing update on ETA for when battery will be ready and recall addressed.

NHTSA ODI 11723697

On February 28, 2026, while preparing to leave our home with our two children in the vehicle, we experienced a critical vehicle malfunction. Upon attempting to start the car, all dashboard warning lights illuminated, including transmission error, “service needed,” and “automatic emergency braking system needs service.” The battery warning light was also on. The vehicle would not start initially. After eventually starting the car, we temporarily placed it in neutral and pushed it out of the garage, during which the brakes functioned normally. The vehicle was briefly driven and appeared operational, but due to ongoing safety concerns and multiple recalls, we parked it at the top of our driveway. On the following day, the vehicle would not start again. We arranged for it to be towed to the dealership. On March 2, 2026, when the tow truck arrived, the car’s position prevented loading onto the truck. Multiple jump-start attempts failed initially, then briefly started the vehicle, but it immediately shut off again. We placed the vehicle in neutral using the manual override and tested the brakes, which initially showed stiffness but were operational. While attempting to move the vehicle to allow tow truck access, the brakes suddenly failed. Despite pressing the brake pedal fully and brake lights being illuminated, the vehicle did not stop and rolled uncontrollably into our garage. Consequences: •Garage property damage: approximately $11,000 •Personal injury: my father-in-law fell while the vehicle rolled out of control •Vehicle remains at dealership with an open case, but the situation remains unresolved Safety Concern: This incident raises serious safety concerns regarding the reliability of the braking system and vehicle electronics. The vehicle became uncontrollable while brakes were applied, posing a direct risk of injury or death to occupants and others. We fear that similar failures could occur under normal driving conditions, including highway speeds.

NHTSA ODI 11722276

Recall 68C I can’t drive my vehicle while the dealership awaits a replacement battery from manufacturer. I have not been offered any compensation from Jeep.

NHTSA ODI 11716862

Jeep electrical system shut down in the parking lot of a shopping mall in Parmus NJ in Dec-24, Jeep service department couldn't identify the issue and was left unresolved.

NHTSA ODI 11715833

Waited for of a month from the time I called for service for Jeep to address recall High-Voltage Battery Fire Risk NHTSA Campaign: 25V741 / Manufacturer Recall 68C Upon leaving the service department at Salerno & Duane jeep the issue was unresolved. Service tech was expecting the customer to pay for an added oil change due to the recall which should be the responiblity of Jeep.

NHTSA ODI 11715837

The contact leased a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System). The local dealer was contacted and completed the recall repair under NHTSA Campaign Number: 25V741000 (Electrical System); however, the second recall repair was still pending. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.

NHTSA ODI 11714901

My 2023 Jeep Grand Cherokee Plug-In Hybrid Electric Vehicle is subject to multiple NHTSA safety recalls involving loss of propulsion and vehicle fire risk. These defects have created ongoing safety hazards and extended loss of use. Safety Recall 73C (NHTSA 25V-576) addresses a Hybrid Control Processor software defect that may cause sudden and unexpected loss of drive power without warning, increasing the risk of a crash. Safety Recall 78C (NHTSA 25V-766) involves potential contamination of the 2.0L engine from the casting process, which may result in catastrophic engine failure, vehicle fire, and unrecoverable loss of drive power. For an extended period, no remedy was available. Safety Recall 68C (NHTSA 25V-741) involves a High Voltage Battery defect that may lead to a vehicle fire. FCA instructed owners not to recharge the vehicle and to park away from structures or other vehicles. I have been unable to safely charge the vehicle for over six months and have been restricted from using my assigned covered parking due to fire risk. Despite multiple dealership visits for recall-related service, the vehicle has not been fully restored to safe, normal operation. No loaner or substitute transportation has been provided during safety-related repairs. These conditions significantly impair the safety, use, and value of the vehicle and create ongoing risk to occupants and surrounding property. I am submitting this complaint to document the safety issues and extended lack of an effective remedy.

NHTSA ODI 11714052

There were no warning or check engine lights prior to the incidents below. Car was just serviced Nov 3rd 2025 for safety recall 25v-472 and 25v-576. 1st incident Dec 21, 2025: Driving 70mph on major busy interstate in MA and all of a sudden vehicle lost ALL power. It shut off completely. No lights, No warning. Had to coast over to R shoulder and wait several min before power restored. This was Very scary as traffic was heavy. 2nd incident occurred Jan 19, 2026 and was terrifying: I was driving on a curvy mountain 2 lane road at night. This road does not have much lighting. There are no shoulders or pull over lanes due to guardrails. Out of nowhere with no warning. Vehicle lost ALL power (including steering and ALL lights). Could not get out of road as everything shut off and steering locked. I had NO Lights (both internal and external) I Finally got flashers to work after a minute or so but had to sit there dead in the middle of the road on a curve praying no cars came around curve. Was able to restart after about a minute and a half! Called dealership today and they said there is no recall for “loss of power” and we will be taking it in for a $200 diagnostics test.

NHTSA ODI 11712557

Engine shut off while driving on the highway. I was able to pull over onto the emergency lane. Headlights went off (night driving) along with the heated seat and steering wheel, but the radio remained on. After stopping I notice the emergency park break was on. Once I shut the off the emergency brake I was able to resume driving. The dealership was not able to duplicate or find the problem. They hope the update for a current recall problem will fix it.

NHTSA ODI 11710680

For the second winter (2 out of 2) this vehicle has entered FORM mode - Fuel Oil Refresh - and fails to operate as a hybrid car until- if last year was the indicator - Spring and warmer weather. Ostensibly due to running in electric mode for too long, FORM is an engine and fuel safety measure. Since this vehicle was under recall 68C until earlier this week and had not been operable in electric mode at all since September, this excuse fails demonstrably. It has been in FORM since the recall was completed. Having a Jeep in winter that is not operable in electric mode in snow and ice when the potential exists that gas mode doesn't function and the 24 "reserve" miles are not available in electric mode, poses a significant risk. Secondarily, in last winter and this, hybrid use is unavailable for months.

NHTSA ODI 11710252

Local Dealers are unable to resolve the recall on timely basis due lack of parts, lack of loaner or rental cars. Weather, sense of urgency. This is a serious safety recal of potential battery fire and suddenly stop while in motion. Need to do something!

NHTSA ODI 11709053

On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service department at Fred Martin Super Store in Barberton Ohio to see if this recall was accurate. The Service Department Rep did confirm verbally that there was a recall and again NOT TO PARK IN MY GARAGE OR PLUG THE VECHILE IN DUE TO FIRE RISK. I was told the parts were not available to fix the problem at this time. This vehicle is not safe to have on or near my property and is not functioning the way it is intended. I have contacted Jeep multiple times and filed multiple grievances to ask for a vehicle buy out or a lease termination with out penalty and have been denied. This repair has not been done or remedied in a timely manner, and is still unsafe to have or drive.

NHTSA ODI 11707141

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact requested to trade the vehicle, but the request was denied because the vehicle was under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to reimburse the contact for vehicle rental expenses within a specific price range, but the price range that the manufacturer provided could not cover the rental expenses of a vehicle that could accommodate the contact. The contact had not experienced a failure.

NHTSA ODI 11705526

Vehicle recall for potential fire risk if charging vehicle battery, was informed by email from Jeep that the vehicle is not safe to drive. No solutions given

NHTSA ODI 11704735

2 current recalls on my vehicle 68C and 78C are life threatening and the vehicle may catch on fire. Visiting the dealer today 12/6 - there is no solution for either. This vehicle is unsafe and the manufacturer is not providing any solution or alternative. I would expect either a solution/ a loaner or a buyback

NHTSA ODI 11703442

My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their recall assistance lines and have been transferred, disconnected, or told to call numbers that do not resolve the issue. No timeline or interim remedy has been provided. The vehicle is materially impaired, and the lack of a fix poses safety concerns and financial harm to owners. I am requesting NHTSA intervention due to the absence of any manufacturer solution or support.

NHTSA ODI 11702921

The vehicle has an active safety recall related to a potential high-voltage battery fire. The recall warns that the battery pack may contain damaged cells that could lead to a vehicle fire under certain conditions. The manufacturer instructs owners not to recharge the battery and to park the vehicle away from buildings or other vehicles due to the fire risk. The defect puts my family and others at risk because the vehicle cannot be safely charged, cannot be parked near structures, and may pose a spontaneous fire hazard. This significantly limits the ability to drive or store the vehicle normally. The issue was present before I purchased the vehicle, and the recall was active at that time. The problem has been confirmed by the manufacturer’s recall documentation. I have contacted dealerships and the manufacturer, but no remedy appointment or software update has been provided, and a replacement high-voltage battery has not been scheduled. Warning messages and restrictions were communicated through the official recall notice. There have been no repairs performed, and the safety risk remains unresolved.

NHTSA ODI 11702412

I am formally requesting immediate review and investigation into multiple unresolved safety defects involving my 2023 Jeep Grand Cherokee 4xe, VIN [XXX] . Jeep has acknowledged a hybrid-battery fire-risk recall affecting this model, yet there has been no available remedy or repair timeline, leaving the vehicle unsafe for regular operation and posing risk to myself, my family, and others around the vehicle. Primary defect — High-voltage hybrid battery fire risk (UNRESOLVED) My vehicle falls under an active hybrid-battery safety recall involving potential internal failure of the high-voltage traction battery capable of causing thermal events or fire while parked or in motion. Despite this being a critical safety hazard, Jeep/Stellantis has: Provided no repair or replacement timeline Offered no interim mitigation beyond advising parking precautions Provided no alternative transportation or safety guarantee This leaves me with a vehicle that cannot be safely used, parked near structures, or charged, effectively removing the primary functional design reason I purchased a 4xe plug-in hybrid. Additional unresolved safety-critical issues In addition to the fire-risk recall, my Grand Cherokee 4xe has experienced: Steering component issues, including instability and safety concerns while driving Suspension-related defects, including risks tied to coil-spring recall applicability Loss of hybrid system functionality, severely limiting drivability and efficiency Multiple disruptions causing loss of use, travel restrictions, confidence in safety & reliability These combined failures demonstrate systemic integrity concerns that extend beyond the battery recall alone. Why NHTSA’s involvement is needed Because Jeep has failed to present a repair path or a timeframe — and because this defect can escalate to vehicle fire, immobilization, or sudden failure while driving — I believe there is sufficient cause for expanded review and enforcement action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11701811