What 122 owners told NHTSA about the 2023 Hyundai Tucson Plug-in Hybrid

I was driving on I95 and all of sudden the truck started sputtering and shut off. I turned off and back on , it would not go. Then the engine light came on. There was also smoke coming from the tail pipe when I tried again to start it. Back in December 2022, I was driving and the truck cut off and would not start at all. It was diagnosed as the Ignition coil being the problem. This horrible, both times could have been worse because of it cutting off while driving.

NHTSA ODI 11531210

When the vehicle was started the SRS light remained illuminated and when driving the vehicle over 40 MPH the abs, traction control, collision avoidance, and start-stop lights on the instrument cluster come on and remained on. The adaptive cruise control, nor the button for the start-stop deactivation work. The vehicle has just over 500 miles on the vehicle and is less than a week old.

NHTSA ODI 11530661

Car is 7 months old. We had it less than 2 weeks and a rock hit the windshield and caused a crack, which we had professionally repaired the next day. 3 weeks later another small rock hits the windshield and it cracks to the point we have to have it replaced. 5 weeks later another small item hits the windshield and it cracks and we have to have it replaced again. Today, a small rock hit the windshield and caused a crack that we will be having repaired tomorrow. I have never had a car where we had to have a repair or replacement of the windshield more than once every 1-2 years and this is the 3rd windshield in the car in less than 7 months. My insurance has covered the costs so far except for the time and trouble of me having to take time off of work to go to the windshield place and have it repaired or replaced. I complained to the Hyundai dealership about this situation and the service manager told me "maybe you should drive on a different road". We drive this car 2 times a week on well traveled paved freeways. This is insane and makes me concerned that the glass is too thin potentially being a danger in the case of an accident. Plus when you pay 45k for a car, you would expect the windshield to last more than a month at a time.

NHTSA ODI 11529652

On 6/26/23 I was driving the Tucson. I was stopped at a light in traffic waiting for the light to change. Suddenly the icons on the dashboard turned red and started flashing. A message “Engine Off” displayed and the engine turned off. I was able to turn the vehicle back on and was able to drive. The automatic shut off of the engine while driving presents a safety risk.

NHTSA ODI 11529217

Power steering failed DURING vehicle operation while car was moving at speed. Steering wheel became excessively difficult to turn, severely limiting control of the vehicle and rendering the vehicle undriveable. Vehicle displayed DTC codes C168886 and C241396. These codes appear to be indicative of a failure of one or all of the power steering system wiring, motor, and electronic control unit.

NHTSA ODI 11527826

I HAVE NOT HAD A PROBLEM BUT THE TURN SIGNALS ARE POLACED AT THE LOWEST POINT ON REAR BUMPER MAKING IT DIFFICULT FOR THE CAR FOLLOWING TO SEE THE SIGNAL. THIS MAY CAUSE A REAR COLLISION. IT NEEDS TO BE IN THE BRAKE LIGHT PANEL. A DESIGN FLAW IN MY OPINION. MAYBE A SIMPLE REWIRE WILL FIX THE DEFECT.03/22/202

NHTSA ODI 11527535

The contact owns a 2023 Hyundai Tucson. The contact stated while driving at various speeds on several occasions, the Forward Collision Avoidance: Automatic Emergency Braking system activated unintendedly. The contact stated that on several occasions there were no vehicles nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 2,500.

NHTSA ODI 11522823

Purchased car in January 2033. I noticed the radio failed to work so I took it in to the closest dealership on May 10th. Dealership said there was a problem with the navigation system and the car needed a software update. Also advised, the update would repair some other electrical and system issues as well. Was told on 5/17 update would not be available until the end of May and that my carcshould not be driven so I should maintain the rental they provided. Lsstly, I have noticed some performance issues with shifting and speed as well. I thought update might fix, but after reading other complaints I will be reporting it to the dealership as well.

NHTSA ODI 11522456

I bought a 2023 Tucson SEL from Rohrman Auto in Lafayette, Indiana It had a major drive train failure from the factory This is Failure #1 and should have been caught at the factory upon inspections I did not want to buy a vehicle from Rohrman that had a problem This is Failure #2 as the dealer admitted that they should have caught this defect in their inspections before they sold it It took me over a week to get the dealer interested in the problem. I do not want this defective car. This is Failure #3 as the dealer has pushed the resolution of this problem on me and is generally unresponsive to my direct, clear, and respectful requests I made a case with Hyundai Customer service (Case # 21183458) requesting the same. This is Failure #4 as the customer service system seems to be broken, and left me stuck between a staff turnover problem there —> As you can clearly see, HMUSA's manufacturing and quality checks failures have been compounded by customer service failures by both the ROHRMAN and HMUSA that now leaving me stuck with a major problem. I simply want a new, defect free Tucson SEL in Amazon Green or Sea Blue. You can have this defective vehicle back.

NHTSA ODI 11518615

I purchased a new vehicle in February 2023. After a month and a half, I traveled to Washington DC on a pleasure trip. After my work/vacation trip when I am returning back to home all of the sudden, there was heavy smoke from the hood and eventually tried to turn off the engine but the car didn't respond, and when I tried to open the Hood in order to cool down the engine I see fire already in the engine. So, there was no intimation on the dashboard about the fire or not even an alert. Moreover, the engine didn't turn off even after trying to turn it off 4- 5 times. I was really worried about what would happen if the door locks stops working

NHTSA ODI 11518756

The contact owns a 2023 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The check engine warning light was illuminated. Additionally, a fuel odor was detected while driving. The vehicle was able to be restarted, and the contact drove to a nearby gas station to park the vehicle. The vehicle was towed to the dealer; however, the vehicle was not yet diagnosed or repaired. The contact stated that the dealer had previously replaced two fuel injectors due to water in the fuel tank. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.

NHTSA ODI 11518329

on 04/16/23 I got into my car and Immediately after going into drive the brakes completely failed. The car continued accelerating even after releasing the accelerator and refused to stop even while pumping the brakes. Thank god I turned into a tree and missed pedestrians. the car was totaled.

NHTSA ODI 11517285

I leased my 2023 Hyundai Tucson from your Authorized Dealership South Shore Hyundai in NY March 18,2003. I received the vehicle with 34 miles on the digital Odometer at approximately 1750 eastern standard time. At approximately 2030 eastern standard time with the vehicle at 62 mile on the digital Odometer. I was Driving with my family, which is made up of my wife, daughter 22yrs old and son 14 years old on the Wantagh Parkway South approximately location 40.740739,-73.544842 at the speed limit of 55 MPH. I began to hear knocking noise from the front of the vehicle that progressively got louder. Then immediately the check engine, brake, oil, key with car, battery, open doors, every light that the dashboard has came on. Immediately the whole vehicle lost power and I could no longer accelerate. The steering wheel got stiff and the vehicle had no response to brakes. The vehicle started stuttering.The engine died, RPMs at 0 and no response on the accelerator, brakes and steering. The vehicle would not start.I tried push start several times start the vehicle, remote start, app start and putting the remote close to the push start with no results. I felt helpless and in a very dangerous situation that this brand new Hyundai vehicle put my family and me in. My family’s life was at the mercy of a 62 mile brand new 2023 Hyundai Tucson Sel that I received less than 2 and half hours ago from a certified dealership South Shore Hyundai in NY. We were stuck in the left lane in the middle of the Wantagh Parkway south bound with nowhere to go with the median divider to my left and to the right it was a fully active lane of on coming traffic in order to reach the safety of the shoulder. My family and I had to cross a full active lane of on coming traffic to get to the shoulder safely. We were able to get to the shoulder safely.The safety hazards presented by this vehicle created is dangerous to America Families. Brand New vehicle should not suddenly shut off.Put the public in danger.

NHTSA ODI 11512773

I was driving on the highway & my sunroof exploded. Glass was shattered & rained down on me & my occupants. 1/The sun roof - I have since vacuumed the mess, but it is still not repaired. Available for inspection if needed until I get it into the shop. 2/ I was driving 65 mph when the loud noise (phone gave a warning of decibal level not safe) - broken glass & glass 'dust' blowing on us / breathed in by us. The shock of it happening when surrounded by busy traffic on a highway. 3/I have made many calls into Hyundai to get it taken care of - they are not returning my calls. 4/I initially took it into a dealership (Ken Garff-Surprise) & they did not seem interested in inspecting - had a glass company reach out to me to replace the sunroof thru my insurance. 5/No warning at all.

NHTSA ODI 11509107

I leased this SUV 12/22/2023,upon driving it on 12/26 as i exited a major highway,leaving highway amd entering exit ramp the SUV lost brake funcrion as well as transmission function,absolute total loss of both brake and transmission systems,miraculously I was able to coast to safty with assistance from another motorist holding the car from rolling furthermore,needless to say this was a harrowing and dangerously close to a tragic accident due to this compmete failure of brake and transmission simultaneously failing,i had to incur a costly towing fee and also completely uninformed as to what the root/cause of problem was as well as any timeframe of repair,as of the time of myself writing this message and thirty plus days later ,I have recieved ZERO cooperation and even outwardly standoffish behavior towards myself,my hisband and my personal leasing agent,I am very concerned of the loaner car becoming a financial burden as my husband was forced to basically suffer rentL vetting and credit card deposit protocols upon paying for and delivering the damaged SUV,we have for weeks tried to ascertain any information on the extent and cause of damage to leased SUV as we are NOT INTRESTED in recieving original damaged because we are FEARFUL of our safety as we are STILL uninformed as of 1/31/2023 PLEASE NOTE LOCAL POLICE WERE ON THE SCENE AND CONFIRMED TOTAL BREAKDOWN STATUs/TOW NEEDED STATUS

NHTSA ODI 11504822

Vehicle was purchased new from local Hyundai dealership in Dubuque, IA on November 17, 2022 and delivered November 22nd. Vehicle had just under 200 miles on odometer. Brake system was working well at that time. On January 21, 2023 I stopped for a red light. After a few seconds the brake pedal started going down and went completely down. Mileage at that time was just over 1700 miles. I took the car into the dealership on January 23rd and they checked the system and said that it was normal. The shop supervisor said that it was not a problem that when the pedal went down it was applying more pressure to the brake system. I disagreed with them as this is usually the fault of master cylinder seals leaking. They brought a newer vehicle into the shop and it had the same problem so no repairs were made. I believe this is an accident waiting to happen and I would like to have the problem corrected. This appears to be a problem with Hyundai vehicles. Our vehicle is a Hyundai Tucson.

NHTSA ODI 11503335

I just bought the car, it was brand new off the lot. The check engine light came on followed by every emergency warning on my dash. After this my power steering failed, I was able to move over to the right lane a bit, but that’s it. I tried turning the car off at this point and turning it back on, but it would not turn back on. I could not even put on my emergency 4 way blinkers. The car would not even detect the key at this point. Thankfully we were on a small, low traffic road and not the freeway or a major accident would have been inevitable.

NHTSA ODI 11503054

ICU Module Failure. Power Steering not as effective, instrument cluster failure, driver warnings like low tire pressure, blind spot detection and others do not work. Speedometer and miles driven stopped working. Advised to not drive the car as power steering could completely fail without warning.

NHTSA ODI 11499559

Twice in the past two months, I have been driving down the highway going 70 mph with no car in close proximity to the front of me and the automatic emergency braking has activated, suddenly braking for no reason. In the first instance, there was a car in the lane to the left of me, and the second time cars on both sides of me. But in neither instance was a vehicle close to them front of my vehicle. The second time the car felt like it was going into a skid when the braking activated. I took the car to the dealer (Irwin Hyundai) the first time and they told me the sensors on the car were not properly calibrated when the new car was delivered to me. When I called Irwin’s today after it happened a second time, I was told the car was “functioning as designed” but they would look at it. I am scared to drive the car at this point given that the brakes randomly were activated while at high speeds and without any basis for activation.

NHTSA ODI 11499276

The contact owns a 2023 Hyundai Tucson. The contact stated that while driving from a stationary position, the vehicle switched to safe mode and suddenly decelerated, and would not accelerate above 20 - 27 MPH. During the failure, the message "Limited to 20 MPH" was displayed. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 1,789.

NHTSA ODI 11498564

Two days after purchasing this vehicle BRAND NEW, I received a "Low Oil" alert. I took it to the nearest Hyundai dealership where a salesman filled the engine with oil. Only a couple hundred miles later I received another "Low Oil" alert. I have been attempting to solve this issue with Hyundai, however, they are insistent that I must complete an oil consumption test, which takes 3,000 miles of testing to complete. This vehicle is burning oil, and burning oil FAST. I do not know where the burnt oil is going, but if it is going through the exhaust system and catalytic converter this may be a FIRE HAZARD.

NHTSA ODI 11498058

When driving in dark areas with low outdoor lighting, the instrument panel is reflected in the drivers window. Aside from being distracting, there is obstructed visibility where the reflection occurs. I have made repeated calls, that go ignored, to Hyndai Customer Care, brought it to my service dealer upon request for protocol, who could not react because it was daytime. The instrument panel happens not to be recessed as in other cars I have had. I simply want suggestions on how to alleviate the problem. Thank you

NHTSA ODI 11494487