What 31 owners told NHTSA about the 2023 Hyundai Tucson Hybrid Hev

VIN: [XXX] Component Failed: Panoramic Sunroof Type of Failure: Spontaneous Explosion/Rupture from the Inside Occurred: Saturday [XXX] at [XXX] Road Conditions: Smooth Road, Clear Day (No Rain or Hail), Temperature mid 80’s degrees Fahrenheit, No Other Cars on Road. Milage on Car: 19640 Initial Event: Driving on the road when passengers hear what sounded like a gunshot (no firearms present in the vehicle). Pulled over to the side of the road to check tires. Tires were okay but noticed the sunroof had spontaneously shattered. Initial Event Photo Indicates Rupture occurred from the inside of the vehicle and not an external force, but there was no access from the inside of the vehicle as the additional fabric roof prevented shrapnel from entering the vehicle. The glass continued to crumble as the driver returned the vehicle to the house for safety concerns. Patterson Hyundai dealer in Tyler, Texas, tried to submit warranty claim and subsequent appeal, but Manufacturer refuses to own manufacture defect. Drivers contacted glass repair companies in the area, and companies explained they had seen this occur several times before. Evidence: Initial Event Photo Indicates Rupture occurred from the inside of the vehicle and not an external force. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11674085

The windshield had a minuscule chip at the edge and it developed into a big crack. It seems like product defect and maybe dangerous.

NHTSA ODI 11665144

The contact owns a 2023 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, there was a loud explosion coming from the roof of the vehicle. The contact pulled over to the side of the road and discovered that the rear of the sunroof had exploded, and there was glass inside the cabin of the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The Insurance Company was contacted and referred the contact to Paul Island Glass and the sunroof was covered with tape. The glass was scheduled to be replaced, but the vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.

NHTSA ODI 11657741

I was seated in the front passenger seat while the car was parked. I swatted a mosquito on the top of the windshield, just right of the rearview mirror/camera area. I did not use much force. The windshield cracked from the impact. The car is not available for inspection. The crack became considerably larger as we drove the vehicle. The vehicle has not been inspected by anyone yet, but will be taken for repair to an auto glass shop recommended by our insurer. There was no warning before the incident, and the windshield seemed to be in perfect condition. I called Hyundai to see if this was covered by the warranty, but they said no. I was shocked that such a small impact cracked the windshield - this seems like a defect to me

NHTSA ODI 11593224

The contact owns a 2023 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the panoramic sunroof exploded without impact. The contact stated that the cloth liner was in place and kept the glass from entering the cabin of the vehicle. No warning lights were illuminated. The contact also stated that there was a class action lawsuit related to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 23,027.

NHTSA ODI 11589607