What 253 owners told NHTSA about the 2023 Honda Civic Hatchback

The steering wheel start shaking, delayed, hard to steer because it was stiff. I had gotten into a collision on the freeway due to not being able to control the steering wheel. There no other vehicle involved in the accident. On October 5th 2024, the recall was issued but I didn’t receive any warnings till I went online to do research. Honda did not reach out in an orderly fashion. The police and my insurance company were both there to aid the situation. There was no warning lamps at all. My vehicle is currently at LIA Honda located in Albany, NY. It has been 2 weeks since I called to file case with Honda’s Headquarters and still have not been assisted.

NHTSA ODI 11621937

Incident: Recall Non-Performance. NHTSA Recall Number 24V-744 MFR CAMPAIGN ID: SJS CAMPAIGN DESCRIPTION: 2022-25 Civic EPS Grbx Greasing Saf Rec RECALL DATE: 10/03/2024 For this Vehicle VIN, [XXX] states: "If you conducted your search by VIN (which it was) please take immediate action to have your vehicle repaired, as your safety may be at risk." On October 13, 2024 I made an appropriate Service appointment with the selling dealer for October 22, 2024 @ 8am. Dealer Service appointment website indicates (as of 10/13/2024) 1active recall "Your Vehicle Has an Active Recall" (in RED)." 2022-25 EPS GRBX Greasing Saf Rec Recall Code 24-119:6jP00 They have all my contact info. On October 22, 2024 8am I arrived at the Dealer Service dept and attempted to Check In for the recall. At that time Dealer Service turned me away and instructed me to leave the facility with the vehicle. No recall was performed. Dealer Service offered no rescheduling. I have taken immediate and appropriate action to have the vehicle repaired. If Honda does not wish to perform the NHTSA/Honda Recall please instruct Honda to "Buy Back" the vehicle since Honda has, by dishonoring its own Recall, taken responsibility. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11621645

Called dealership on 10/21/24 to make appointment for repair on recall was advised no parts still waiting on honda to send in parts

NHTSA ODI 11621396

I was driving at highway speeds and my steering wheel started to "stick". It also started "sticking" when turning slightly. In order to stop the steering from sticking I had to make drastic steering adjustments. This puts not only myself but others at risk because it lessens the control I have of the vehicle. As this issue started happening more and more I took the vehicle to the dealership multiple times in order to find out and fix what the problem was. The dealership would never drive the car long enough to replicate the issue as it usually begins after driving for about 30 - 45 minutes.

NHTSA ODI 11619056

2023 Honda Civic Hatchback Sport Steering is 'sticky,' making it difficult to make minor adjustments while driving. Each time any move is made with the steering wheel, it is like it has to 'break free' from being stuck. This happens almost all the time over 40-45 mph, regardless of the driving mode. The issue is getting worse the more I drive. Honda sites show no open recalls for my specific car. This 'Sticky Steering' issue is purportedly attributed to possible defects in STEERING GEAR BOX, WORM GEAR, WORM WHEEL, WORM WHEEL TEETH components. I will be addressing this safety issue with a local Honda dealer.

NHTSA ODI 11618695

Power steering rack replacements still defective causing safety concerns while driving.. Have to fight electronic steering, at high speeds steering wheel becomes more difficult to control.

NHTSA ODI 11617718

I was driving at highway speeds, randomly all brake system warning lights come on. All ADAS systems are inop, EPB is inop, my brake pedal would get soft intermittently while braking. Multiple DTC’s were stored every visit. I was almost in multiple accidents because of this issue. It took over 6 visit to local Hondas dealer to get this issue fixed. All they would say “oh the codes don’t mean there is a problem” Honda is not warranting their cars. I contacted corporate and they did not care.

NHTSA ODI 11616766

The steering wheel got stuck several times and there was a noise when turning. It was extremely dangerous and needed to be recalled for repair urgently.

NHTSA ODI 11615518

My steering wheel is staying stuck when I am making slight turns on the highway

NHTSA ODI 11613133

Steering wheel gets "stuck" between 11 and 12 o'clock position and requires additional effort to free steering wheel from "stuck" position. This occurs after driving for several minutes and at moderate or highway speeds.

NHTSA ODI 11610323

I purchased the 2023 Honda Civic Sport as a certified pre-owned vehicle from Key Honda in Rutland, VT. Shortly after purchasing the vehicle I began noticing what I would classify as sticky steering when driving down roads above 35mph or so AND when the ambient air temperature was 40 degrees fahrenheit or colder. The steering requires more effort from the driver to break it free from the stuck position, and it occurs after traveling straight for a period of time. This is definitely a safety risk as overcorrection could cause an accident or could cause the vehicle to leave the roadway. I have brought the vehicle to Key Honda in Rutland VT for diagnostics and they informed me some newer Honda Civic vehicles do have defective power steering boxes or defective steering racks, but according to Honda my vehicle is not considered to be one of the vehicles with the known defective steering components. I respectfully disagree and urge you to press Honda to expand the list of Honda vehicles that are included in this recall bulletin. Thank you.

NHTSA ODI 11608798

For about a month, I've noticed sporadic changes in steering feel. It can happen while making minute changes going straight (when you shouldn't really feel the steering at all) or on rounded turns. The steering is heavy, like the feel when lane keep assist activates, but it's happening when lane keep isn't on, so the heaviness is more steering force than usual for the conditions. It happens for an instant and then is back to normal. When new, the steering feel on this car was wonderful, which is why it's been so noticeable recently. There are no warning lights or messages on the dash. I have not raised with a dealer yet.

NHTSA ODI 11608378

The contact owns a 2023 Honda Civic. The contact stated that the vehicle was experiencing loss of power steering functionality intermittently. The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to dealer, where the steering rack was replaced after involvement from the contact's lawyer; however, the failure recurred a month later. The vehicle was taken back to the dealer, where the contact was informed that the part to do the repair was not available. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would only communicate with him through the attorney. The failure mileage was approximately 10,000.

NHTSA ODI 11607998

Car bought at 405 mph gas ️ filled. Subsequently this mph gas started reducing from 405 to 395 to 390 to 380 to 375 and now it is on 367. Thus, the description of this vehicle with a full tank of 400 plus is false and wrong. Got pictures of some of these changes.

NHTSA ODI 11606234

The steering like to jerk or stick. It’s sometimes hard to control. It looks like I’m drunk driving to stay in the lane. I think the component that controls the lane assist or lane keep is malfunctioning. Driving on the highway is even more terrifying. Just trying to keep the vehicle in the lane. The dealerships have found nothing wrong and have no idea what I’m talking about. No lights or warnings came on.

NHTSA ODI 11605997

My 2023 Civic Touring Hatchback was recalled earlier this year for a EPS issue. I brought it in and they did a very short “inspection” at the dealer and told me I was good to go and there are no issues. Driving home the car didn’t feel different than when i first dropped it maybe an hour before. As time went on the problem (being sticky steering wheel and having to make minor adjustments above 35-40mph) went on as well and has gotten worse to the point where i don’t feel safe driving highway speeds. i have gotten the car checked out elsewhere at 2 different shops and they say all is good mechanically so the problem with the EPS gearbox is still outstanding. 2023 civic touring with 5k miles. This vehicle does not stay in the lane, does not drive straight, and absolutely doesn’t feel safe.

NHTSA ODI 11593351

The Electric Power Steering unit is faulty. The steering locks up when driving above 30 MPH. A bit on input is required to unlock the steering wheel from the current position. The vehicle is difficult to maneuver as the steering wheel will lock in a direction, which means I have to constantly correct the steering wheel. The vehicle has been inspected by the dealership and noted that the part is defective. There were no warnings or messages. I started to feel the wheel get stiffer and harder to drive. This occurred around November of 2023. The parts have been backordered since December of 2023 with no estimated delivery date.

NHTSA ODI 11592696

On January 23, I first noticed a severe alignment problem, as the car felt unstable and was veering in one direction. I took the vehicle to Mavis Tire Shop, where an alignment was performed. Initially, the car felt fine, but the same issue reoccurred on February 6. I then took the vehicle to DCH Paramus Honda for a recall inspection and explained the alignment problem, mentioning my prior visit to Mavis. They informed me that Mavis did not perform the alignment correctly but assured me that everything was fixed. However, the alignment issue returned, and I brought the car back to DCH Paramus on March 12. Despite my frustration and concern, they performed another alignment and multi-point inspection at no charge. Yet, they inaccurately documented that the issue might be due to my driving habits and tints, which is not true. I don’t drive at night, nor do I drive recklessly or through potholes. On March 26, the alignment issue led to a minor accident. I attempted to stop near the highway divider as I felt the car veering uncontrollably, which caused damage to the side skirt. I had it repaired at an auto shop as I need the car for my daily 50-mile commute. On April 16, I spoke to a Honda representative and explained my ongoing safety concerns. Despite my detailed explanation, the representative's response made me feel undervalued as a customer. I was told I would be assigned a case manager, but as of today, May 27, I have not received any follow-up communication. This lack of response leads me to believe Honda is waiting for my warranty to expire, which is unacceptable.

NHTSA ODI 11591468

Hatch leaks and center console plugs are incorrect and cause a fire hazard

NHTSA ODI 11590821

My local Honda dealer's service department inspected the vehicle after I complained about this ongoing steering issue: steering wheel randomly "sticks" when I turn it either to the right or left, by "degrees" or attempt to round a corner, at very low speed or at highway speeds, and even in reverse when parking. When this occurs, an audible clicking sound is produced that can be heard both in the car and when standing outside beside it. Honda Service was able to reproduce the problem and confirmed it. No warning messages or alarms are generated; no Lane Departure Warning or Lane Keeping Assistance messages are shown. This feels like resistance, a rigidity that might occur were the Lane Keeping Assistance function to stick. The driver reaction to try to "over" compensate wheel-turning to correct the rigid steering direction when the incidences are random is the dangerous circumstance I am trying to avoid. Anything random at high speed or in heavy traffic is extremely dangerous.

NHTSA ODI 11590674

The contact owns a 2023 Honda Civic. The contact stated that while driving at approximately 55 MPH, the vehicle jumped and veered to the right independently. The contact stated that the failure recurred several times while driving. The vehicle was taken to the dealer, where the steering rack was replaced under NHTSA Campaign Number: 23V704000 (Steering) however; the failure recurred several weeks later. The contact stated that the failure had recurred while driving and exceeding 50 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack had failed and needed to be replaced; however, the parts to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,776.

NHTSA ODI 11589320

My car is afflicted by a common steering issue experienced by other owners of 22-23 model year civics. The steering becomes “sticky” or “notchy” often at highways speeds. It is most noticeable when making small steering adjustments to stay in center of lane, and it takes more effort than normal which causes over correction and difficulty staying centered. It creates a more stressful drive in heavy traffic and creates a higher rate of driver fatigue on longer drives. On a long night drive, I have experienced enough fatigue from trying to maintain center of lane that I’ve needed to pullover and rest frequently. I have described the issue to one dealership but the problem is intermittent and they have not yet observed it or done more than a basic inspection. However, there is a wealth of anecdotal data online in owners forums of people who are experiencing this, with varying levels of success with getting their dealerships attention and meaningful action or resolution. Honda has released a service bulletin (23-037) which matches my issue, however people are now reporting that the issue continues even after getting a replacement EPS gear box. Therefore it is my opinion that this should be escalated to a recall, and that Honda take more action to resolve this known issue before it results in accidents (particularly through driver fatigue or inability to maintain center of lane accurately). I have also started to notice noise from my steering system when stopped or at low speeds, which makes me worry that the steering issue is worsening over time and will become an even more significant safety issue just outside of warranty (I’m only at 22,000 miles currently).

NHTSA ODI 11585598

The steering wheel is very very hard to turn some times when making minors adjustments on the highway to keep in the centre of the lane; only happen on high speed, sometimes 50km/h-80km/h the issue occurs too. However, after a while, it’s even more noticeable and it happens more frequently and at low speed too. Right now, it happens very frequently around 50km/h-130km/h. I am very concerned regarding this, and I been to the dealership two times but they could not find out the issue. The third time I went to the dealership they finally figured it out and ordered parts in for me; nevertheless, it’s been one/two months but it’s still not here yet. But the issue is getting worse.

NHTSA ODI 11585337

I was getting on the interstate when all of a sudden the collision mitigation assist and lane keeping assist pop up on my dashboard. It was a very scary moment.

NHTSA ODI 11584725

While driving at any speed and sometimes when stopped the steering wheel jerks and shutters and is resistant to correction when diving with the lane assist off. It is more noticeable when driving at speeds over 45 mph/ It feels like the steering wheel is sticking. There is also a slight knocking sound that I recently noticed that accompanies the steering wheel “twitch”. It is very disruptive to my driving experience. This happens every time I drive and started around the 1500 mile mark on my vehicle.

NHTSA ODI 11583522