What 253 owners told NHTSA about the 2023 Honda Civic Hatchback

I bought my car from Honda Civic on colerain avenue Cincinnati Ohio in 2023. In December 2024 I started having issue with my driver assistant technologies. My driver assistant technologies lights started flashing . As they were flashing none of my assistant technologies were working. When they finally went off it gave me a message to call the dealer. Which I did immediately. They told me to bring my vehicle in and they would check it. Service department calibrated the camera on the windshield. Picked my vehicle up about a month and a half after it happened again. Brought my vehicle in for the second time to the service department. Picked my [XXX] up for the second time. About a month and a half to two months and happen again. Vehicle in for the third time. They stated that it was a windshield that I had replaced by someone outside of Honda. They said I had to have my windshield replaced and also the camera by them. It cost me $1,000 for the windshield the camera was not charged to me. At this point it was like a guessing game. Picking my vehicle up for the third time. 2 months after picking it up the third time it did it again on [XXX]. I am looking for another Honda dealer to take it to to see if they could figure out what it's going on with that. I have all of my receipts. They can't seem to fix it at Honda Civic on colerain. I was told that if they couldn't fix that I would have to keep my vehicle as is. This is a safety hazard all I'm asking for is to have my vehicle and working condition. That is not happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11666985

When I first got the car. I had the cigarette lighter go out and the car had about 29,000 miles on it. The put two fuses and they blown. Now my car ac has went out. I have been told by a professional that the car sounds like it has a lot an electric issue. I have a friend who has the same issue with the same car with her CarPlay and cigerette lighter not working properly

NHTSA ODI 11665642

The contact owns a 2023 Honda Civic Hatchback. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was sticking. The vehicle was taken back to the dealer. The contact stated that in December 2024 the vehicle was repaired under a recall for the steering; however, the failure reoccurred. The manufacturer was made aware of the failure. The contact was advised to take the vehicle back to the dealer for a diagnostic test. The failure mileage was approximately 31,500.

NHTSA ODI 11665080

So we were in a accident the front right of the bumper was completely destroyed and the airbags didn’t deploy

NHTSA ODI 11653023

I received a recall notice for my vehicle in November 2024, and immediately called Honda to schedule an appointment for repair. My original date for the recall repair was scheduled for 12/7/24. Days before the repair was scheduled to take place, Honda called me to cancel my appointment and claimed that they did not have the available parts needed to complete the job. I asked to reschedule my appointment and the dealer refused, claiming that parts were back-ordered. I was told that they would call me during the first week of January 2025 to reschedule. When the dealer did not reach out to me, I called them several times and left messages. My calls were not returned. Finally, I was able to get someone from the Parts Department on the phone, who claimed that there was a national back-order on the necessary parts for the repair. I expressed concern for my safety as my steering wheel has been locking up for the past several months, but was told that there was nothing I could do but wait. It is now March 2025, 4 months after I received the recall notice, and I am still without an appointment. Despite my repeated appeals for help, Honda continues to endanger my family and me by refusing to repair my vehicle in a timely manner.

NHTSA ODI 11645880

The contact owns a 2023 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11644004

The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Route 22 Honda (75 US-22, Hillside, NJ 07205). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11643297

The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to steer. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. Parts distribution disconnect.

NHTSA ODI 11642820

The contact owns a 2023 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING). The contact stated that while driving at 75 MPH, the driver-side air bag deployed on its own without a crash or impact with an object. As a result, the driver lost visibility and control of the vehicle, resulting in a crash with another vehicle. The contact's vehicle veered into oncoming traffic. The contact was unsure whether there was a warning light illuminated. The paramedics were called, and the contact was transported to the hospital. The contact suffered injuries to the stomach. A police report was filed. The vehicle was towed to a towing yard. The insurance company was notified and is pending an investigation. Weeks before the accident, the contact notified the manufacturer to report issues with the vehicle. The manufacturer advised the contact to take the vehicle to the dealer to have it inspected. The dealer rotated the tires and changed the oil. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,200.

NHTSA ODI 11642791

The contact owned a 2023 Honda Civic. The contact stated that while driving on a neighborhood street at 20 MPH when the steering wheel became difficult to maneuver and the vehicle began to drift to the right causing the contact to crash into a mailbox. No warning lights were illuminated. There was property damage to the mailbox. The vehicle came to a stop upon crashing into the mailbox. The air bags deployed. The vehicle was towed to a local junkyard. A police report was filed. The vehicle was destroyed. The contact stated that she and her son were injured and that he was seated in the front passenger seat. Nobody outside of the vehicle was injured. The contact sustained injuries to her back, shoulders, and arms, and her son sustained injuries to the head. Medical treatment was needed for the injuries of both the contact and her son. The local dealer was not contacted, therefore the vehicle was not diagnosed as insurance declared the vehicle a total loss. The contact believed that NHTSA Campaign Number: 24V744000 (STEERING) was related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

NHTSA ODI 11641160

The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11638734

The contact owns a 2023 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the vehicle was consuming an abnormal amount of engine oil. The message "Maintenance Required" was displayed on the instrument panel. In addition, several other unknown warning lights were illuminated. The contact stated that the engine oil was refilled prior to and after the failure; however, the failure reoccurred. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 600. Parts distribution disconnect.

NHTSA ODI 11638859

I get a random warning that is an issue with the braking system and the Brake light comes on. The lane departure and cruise control is shut off while the vehicle is in motion. There is a sudden and unexpected drop in speed when the cruise control is shut off by the vehicle. The vehicle remains operable without the systems activated the warnings go away after restarting.

NHTSA ODI 11635477

Jark sometimes when shifting it self

NHTSA ODI 11634258

I got a recall notice in Nov,2024 for my 2023 Honda civic, I called the Honda dealer to make an appointment to get my car fixed,The gentleman told me I can't make my appt now he told me I gotta wait because he doesn't have what they need to fix it, he also said I would get another notification about my car's recall..Here it is Jan,2024 still nothing.The parts that got recalled on my car is nothing to sit around and wait,It's dangerous to take a chance on me driving and my EPS does what the recall said can happen.How long does a dealer have to fix a customer's recall its been months and 1 wk.

NHTSA ODI 11634046

I am writing to report a critical safety concern regarding the recall of the steering system on my 2023 Honda Civic Sport Hatchback. Honda has informed me that the repair will not be available until July 6, 2025—an unacceptably long delay for such a dangerous issue. This delay forces me to choose between risking a potential steering failure while driving or being without reliable transportation for months, despite this being a new vehicle. I request that the NHTSA take immediate action to: Require Honda to expedite repairs. Ensure they provide temporary solutions like loaner vehicles or rental reimbursements. This issue poses a serious safety risk to drivers, passengers, and others on the road. I urge you to investigate and hold Honda accountable for addressing it promptly. Thank you for your attention.

NHTSA ODI 11633708

The steering wheel jerks when driving.

NHTSA ODI 11632804

I rear ended a vehicle and my brakes did not respond nor the emergency system activate I gave a dash cam on the incident and no one has inspected the car for that failure

NHTSA ODI 11629129

The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 60 - 65 MPH, the steering wheel seized. The following days later while driving at various speeds, the steering wheel started pulling to the left and right and then seized. The contact manipulated the steering wheel with more force than normal and was able to properly steer the vehicle. The dealer was contacted and informed the contact that it might be several months before parts became available. The manufacturer was not made aware of the failure. The failure mileage was 20,000. Parts distribution disconnect.

NHTSA ODI 11628747

no honda dealership in vicinity of my location has the part on order. I do not feel safe driving this car let alone i am unable to trade the car in due to it still having a active recall.

NHTSA ODI 11628456

The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were available. The contact was advised to contact the general manager at the dealer for further assistance. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627579

The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627224

Honda reported a safety recall on this vehicle. Our situation is that the vehicle has been in our garage (in Texas) waiting for my grandson (who was on deployment) to return home and has not been driven. I called the local dealership only to be told that Parts are not available, I proceeded to call Honda and was told the parts were limited (so therefore there are parts available) for those that have experienced a problem. With the recall issue and the Safety Risk involved, I believe that Honda should make diagnostics available to the owners of this model. The issue is a manufacturing problem occurring in production, and it is not a window motor issue or a door/hatch back door problem, this is mechanical and as stated on your website, this has a POTENTIAL INCREASE IN THE RISK OF A CRASH OR INJURY. My grandson will be driving back from Texas to Yuma Arizona (1341 miles/19-hour drive) through a lot of baron highway. I am fearing that something could happen on his journey and could have been avoided if the vehicle was allowed to be diagnosed. I have contacted Honda and Dealership with not empathy from either one. I wish to file this complaint as a precaution if anything were to happen.

NHTSA ODI 11626122

I have been having problems with my steering wheel. I took my car in September 14th for steering problem. The associate said it’s the alignment without checking the car I asked to first assess my car before assuming the issue. He called me saying it would be $180, I said I would go elsewhere and he asked if I was going somewhere else and how much were they charging I said $80 and he said he would do it for that price. I get it done and I’m still experiencing the same issue. I was told to wait a little to see if the issue would go away and a month passes and I still am experiencing the same issue. My car is pulling, sticking and hard to turn the wheel when driving. I take it back in October and he mentions it’s a recall. I said well I am experiencing the same issue as I would when I first brought it in and he said well you needed an alignment. I have had this vehicle for only ONE year and was told I did not need an alignment done. I have not been able to drive my car for over a month. I was driving on the freeway and my wheel locked and I almost got into a car accident. This is a safety hazard that has caused me to be without a car. I have been going back and forth with Honda of America and the finance team because I have been paying for a car for 2 months that has not been drivable.

NHTSA ODI 11624309

Dear Honda Customer Support Team, I want to address an urgent safety concern with my 2023 Honda Civic, which has been affected by the recent recall (NHTSA Recall Number: 24V-744, MFR Campaign ID: SJS) issued on October 3, 2024, for 2022-2025 This recall addresses a defect in the steering gearbox worm wheel, which can swell during use, resulting in a reduced grease film thickness between the worm wheel and worm gear. Additionally, the worm gear spring preload was set too high, increasing friction and causing the steering to become resistant. This defect can create dangerous driving conditions, significantly raising the risk of a crash or injury. On multiple occasions, I have experienced instances where the steering has become unresponsive, effectively “locking up” while driving. These occurrences have been extremely distressing, impacting my confidence in the vehicle's safety and contributing to substantial mental distress. Additionally, I have noticed recurring issues with the Electronic Power Steering (EPS) system, such as electrical malfunctions that cause the car to stall unexpectedly, activate the automatic stop feature, and produce erratic sensor behavior. I have reported these concerns to my dedicated dealership, but unfortunately, the issues remain unresolved. On November 2, 2024, I brought my vehicle to White Plains Honda at 61 Bank Street, White Plains, New York 10606, after scheduling my appointment two weeks in advance. However, I was informed that the replacement part required to resolve the steering gearbox defect is on backorder with no confirmed availability date. Considering the safety risks associated with driving my vehicle in its current state, I am deeply concerned about the indefinite delay in repairs. Given the critical nature of these safety concerns, I am formally requesting an immediate replacement vehicle to ensure my safety and that of my passengers.

NHTSA ODI 11623264