What 82 owners told NHTSA about the 2023 Chevrolet Traverse

Bad torque converter

NHTSA ODI 11749033

I was driving down a neighborhood road and my car suddenly slammed to a stop, forcing my chest into the steering wheel and throwing my dog from the backseat into the back of the passenger seat. We had it towed to a local shop and they reported the solenoid inside the transmission has failed. This is a two year old vehicle with less than 100k miles on it. Luckily, I was in a neighborhood going less than 50 mph and did not have my children in the car with me. Other than some soreness, my dog and I are fine. This could have been a lot worse and caused more serious injuries. I would like this reviewed for a recall and contacted as to why there were no warnings from the vehicle prior to this failing. If I had been going any faster or driving on a busy road, this could have put the lives of my children at risk.

NHTSA ODI 11748139

I own a 2023 Chevrolet Traverse RS, VIN [XXX]. This vehicle has repeated safety-related failures involving the engine/cooling system, fuel-injector/misfire system, steering-assist warning system, and electronic parking brake system. The vehicle is currently at AutoNation Chevrolet West Austin, dropped off on XXX, and is available for inspection. Soon after delivery, the vehicle began losing coolant and overheating. This was not isolated. Before the engine was finally replaced, there were at least four documented coolant/overheating-related dealer visits or repair notes: XXX. The problem repeated again on XXX, becoming the fifth coolant/overheating-related visit and resulting in GM/dealer-authorized engine replacement after internal coolant-related findings. Dealer records show low/empty coolant reservoir, overheating, fan-running symptoms, almost one gallon of coolant added, no external leak found, coolant dye added, GM TAC involvement, and internal coolant findings. After engine replacement, the vehicle continued to fail. In February 2026, it displayed check-engine light and “Steering Assist Reduced / Power Steering Reduced.” The dealer confirmed misfire and replaced cylinder 1 fuel injector. In April/May 2026, the vehicle displayed a service parking brake warning; the dealer documented left rear parking brake actuator high current. Now, on XXX, the vehicle is again at the dealer for blinking check-engine light, and the dealer advised the code shows another engine misfire. My family’s safety is at risk. Repeated overheating, engine replacement, steering-assist warning, parking brake warning, and recurring misfire create unsafe drivability risk, especially on highways, merging, intersections, or long trips. I no longer feel safe operating this vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11748236

The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from underneath the vehicle while depressing the accelerator pedal to accelerate. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with a hole in the exhaust system causing the acceleration failure. The vehicle was repaired out of pocket. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the waiting period suggested. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.

NHTSA ODI 11747387

Infotainment system broke, black screen, no ability to use back up or other cameras, or see navigation etc.

NHTSA ODI 11747132

The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving up a ramp at an undisclosed speed, the exhaust system detached after scraping the underside of the vehicle. No warning lights were illuminated. A dealer was contacted, however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11746177

To make a very long story short, I was having major software issues with my vehicle. I had the car "blackout" lights screens and everything turn off then when it powered on i would have service lights on for my brakes. I also had my reverse camera go out a few times and my lane assistant light on dash say its not working. All to find out i had a faulty rear control module. Upon replacement i learned this EXACT rear control module is the same one used in other GM vehicles noted in several recalls but the part itself has never been directly recalled. So now I have the same exact part in my vehicle again which is bound to fail again at some point. My vehicle is only 3 years old and has done this with children in the car. I let GM know numerous times and they said since the part is replaced its fine. But I know this exact part is not safe. If you look up the model number on the rear control module you will see how many times it is noted in service bulletins and is main contributor to these issues. Please recall the 2023 chevy traverse. I dont want this part just "updated" it needs redesigned.

NHTSA ODI 11744334

Transmission system / engine system

NHTSA ODI 11742442

The vehicle jerks/shifts harshly while decelerating and again when accelerating after slowing down. The issue feels similar to the previous transmission shudder concern that was repaired.

NHTSA ODI 11740524

The internal structural frame or track assembly of the driver side passenger seat has suffered a mechanical failure, causing severe, high-frequency metal chattering while the vehicle is in motion. The failure persists even with a passenger buckled into the seat. Because the seat frame serves as the structural anchor for both the seatbelt restraint system and the side-impact airbags, an un-diagnosed internal fracture poses a direct risk to occupant safety in the even of a collision. Videos of the issue are available.

NHTSA ODI 11738974

I HAVE A CONCERN ABOUTH THE TRANSMISSON I BROUGHT MY CAR TO THE SHOP AND THER E ARE ATLEAST 6 OTHERS WITH TRANSMISSON ISUSSES AND ONLY KELLY BLUE BOOK KIT STATES THAT THERE ARE 2 RECALL DEALING WITH THE SAME PROBLEM I AM HAVING.

NHTSA ODI 11738138

We experienced power steering failure. Our steering wheel control was taken over while backing out of our driveway and while driving on a highway. When this happens, you can’t turn the wheel. It becomes locked and then you become stuck. It is extremely unsafe and put our whole family at risk of getting in an accident. It is currently sitting at the dealership and has been there for weeks. We have documents confirming the problem. The dealer even had a problem pulling it into the garage for the diagnostics. We have been out of a car for weeks because the steering rack part is impossible to get and is in very high demand which leads us to believe we are not the only ones experiencing this. Again I stress, this was very scary for our family and it really puts people at risk. It is a new car and we should not have experienced this.

NHTSA ODI 11738153

The contact owns a 2023 Chevrolet Traverse. The contact stated while attempting to accelerate the vehicle experienced severe engine shuttering. The vehicle was taken to an independent mechanic who diagnosed that the torque converter needed to be replaced. The vehcle was not repaired. The manufacture was notified of the falure but no assistance was offered. The local dealer was not contacted. The failure mileage was 125,000.

NHTSA ODI 11737265

It started when I put my car in reverse and it would delay and jerk back before reversing off and on. About a month later, I started my car in the street and accelerated and it jerked and shut off in the middle of a street. I restarted it and accelerated it again and it jerked and shut off again. It's a 2023 Chevrolet Traverse with 61,570 miles. I towed it back to dealer and they are stating it's an issue with the transmission and want to charge $9800. I can send the email Chevy sent for the repair estimate. My safety was put at risk by completely stopping in the middle of the street where I could have gotten crashed into. The problem was confirmed by the chevy dealer where I bought the vehicle. The vehicle was seen by transmission specialist at Chevy dealer. No warning messages at all. Chevy app kept saying everything looks good with vehicle.

NHTSA ODI 11735949

My dashboard gave an alert “battery saver active” then another alert stating to “service charging system, vehicle may stall”. Then the alerts cleared. After a few minutes both alerts were on my dashboard again. I was able to pull into an [XXX] ’s and had them check the battery, which was replaced a few months ago, employee stated that the battery was so low, only showing 11.4 that they couldn’t even test it, that she testing the alternator and the computer said it needed to be replaced. The employee stated that most GM replacement alternators for Chevy traverse 2023 are on back order due to so many having to be replaced right at the 3 year mark. We could only get a store brand replacement part due to the back order. Once I bought the part, my husband drove behind me for the 30 minute drive home, we had to pull over twice to jump off the battery and charge it due to the vehicle stalling. Once home we replaced the part and seems to work fine, it has only been 9 days. I have the original part for inspection and receipts of purchase for the new part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11733359

Driving down the interstate the main screen went out completely, GPS, radio, controls to temperature for the back. Back up camera works and it shows a Chevy sign. GM dealer states the radio/Onstar module is out completely. This ironically happened immediately after warranty expired.

NHTSA ODI 11729787

Car started making a load vibrational noise on the highway. When we got to the next stopping point, the right front brakes were extremely hot and smelly. When the brakes were taken apart to inspect/replace parts, it was identified that the seals that protect the pistons had shrunk and were no longer attached to the caliper/piston. Corrosion was evident because of this causing a sticky caliper. Contacted chevy dealer who said the calipers were back ordered. That's an indication that this problem is real and has caused a shortage of replacement parts. Wait time for replacement caliper was said to be 7-10 days. The only parts that seemed to be available to get the car usable in a short period of time were aftermarket and that was even strained. Picture submitted shows. Seals were not pulled out, they were that loose to fall out.

NHTSA ODI 11725016

The exhaust bracket is broken [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11724043

I have read several things about EBCM and the control power circuit being above threshold and wondering if this is a recall for this model? I am getting 3 error codes C0800, B1325, & U0151 for this vehicle. (General Motors is recalling over 449,000 SUVs and pickups (2023–2024 Cadillac Escalade, Chevy Suburban/Tahoe, GMC Yukon, and select Silverado/Sierra 1500) due to a software fault in the Electronic Brake Control Module (EBCM) . This issue prevents the brake warning light from illuminating if brake fluid drops, increasing crash risk.) It's showing the same issues as above.

NHTSA ODI 11721367

The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving at various speeds, the vehicle unintendedly shut off, the instrument panel went black, and the vehicle lost motive power, and the vehicle lost power steering and power brakes functionality. The vehicle was shifted to neutral(N) and restarted, and regained power, and the vehicle returned to normal functionality. The failure also occurred while depressing the brake pedal. There were no warning lights illuminated. The failure had become more frequent and occurred approximately 3 - 4 times a day. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

NHTSA ODI 11720073

The contact owns a 2023 Chevrolet Traverse. The contact stated that while at a complete stop, the engine Auto Start-Stop system engaged, and the ESC warning light illuminated. Additionally, the contact stated that while driving the following day, the vehicle failed to exceed 60 MPH and gradually decelerated. The vehicle later failed to exceed 6 MPH and failed to respond upon shifting to reverse(R). The vehicle was towed to the dealer, where several diagnostic tests were performed, and the dealer determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 23V172000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to cover half the cost of the repair. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 69,000.

NHTSA ODI 11709042

Vehicle: 2023 Chevrolet Traverse The vehicle has a recurring safety-critical defect. The steering assist becomes reduced while driving and the dashboard displays the warning message “Steering Assist Reduced – Drive with Care.” At the same time, multiple safety systems such as collision-avoidance functions become disabled. This failure is persistent and creates unsafe driving conditions. The vehicle has previously experienced electrical and fuel-system related issues, including fault codes such as P2635, P0E32 and P0E37. There have been multiple warranty repair attempts, but the defect continues. The warning remains active while driving and the vehicle may lose steering assist, causing unpredictable steering effort. This presents a serious safety concern for the driver and public. The vehicle is still under manufacturer warranty. I am requesting review of this recurring safety defect affecting steering assist and active safety systems. While driving, the vehicle repeatedly displays the warning “Steering Assist Reduced – Drive with Care,” and multiple safety systems become disabled, including collision-avoidance functions. The steering effort changes and the vehicle becomes unpredictable. This is a recurring safety-critical defect. The vehicle has also experienced electrical and fuel-system related faults, including codes P2635, P0E32 and P0E37. Warranty repairs have been attempted several times, but the defect continues to occur. This failure places the driver and others at risk because steering assist may be reduced while the vehicle is moving, and safety systems deactivate unexpectedly. The vehicle is still under manufacturer warranty and remains available for inspection. I am requesting review of this recurring safety defect affecting steering assist, electrical stability, and active safety systems.

NHTSA ODI 11708457

Transmission shifts to a low gear and will not upshift causing the vehicle to only go about 10 mph @4,ooo rpm. Dealer says it is a solenoid in the transmission that has failed. Part is on limited distribution because of significant instances of this occurance. This is a dangeruos situation that could cause great peril. My vehicle has only 22,000 miles. This is very premature for this new of a vehicle.

NHTSA ODI 11707225

Flex pipe issue

NHTSA ODI 11698308

The infotainment center went black. No sound in vehicle, no back up camera, no radio

NHTSA ODI 11686839