What 122 owners told NHTSA about the 2022 Tesla Model X P90d

23V-838 This recall made my car less safe, you should not have forced this change on my car I do not like it. It makes the car unsafe

NHTSA ODI 11568157

No horn in middle of the wheel. Tried pressing the small button and instead it caused windshield wipers to activate.

NHTSA ODI 11565668

My vehicle does not have a horn in the center. It is a button. Elon Musk told the public over and over they all had a center horn that just wasn’t activated yet, that would enable it in a future software update and that was a lie. This button horn on the right hand side never functions when needed. There is no “cover the entire right side” with your hand to make it honk when you’re quickly reacting to a safety hazard. It sets off the wipers usually without even honking. I don’t mind the weird turn signals, but this needs to be fixed. Now that they’ve announced a new model with a regular horn and lied to us about our cars actually having them but being “disabled” I think we are entitled to a retrofit of a brand new one with a center horn like every other vehicle on the road. Rear cross traffic alert? What real cross traffic alert? After I bought this car I was absolutely floored to find that when I back up, it doesn’t alert or beep or make any sound if a car is coming or a human is walking behind it. I was inches from hitting a neighbors child on a bike once and I am still shaken from what could have happened had I not heard someone yell. The car will scream and beep and flip out at every little other issue but doesn’t have this? Every car I’ve had since 2008 has had this feature. It is absolutely unacceptable that this noisy beeping computer car doesn’t have any audible rear cross traffic alerts. Please force them to fix this. It is DANGEROUS. The rear window is so high up it’s impossible to see beneath it. If I’d hit that child, I never would have forgiven myself. Please force them to add an audible warning.

NHTSA ODI 11565391

I nearly was struck by another vehicle that was not paying attention. I tried to sound the horn but could not activate it in time because its a tiny button than can only be activated with right hand and there is no tactile feedback. (The center of the wheel does not have a horn which is where you naturally attempt to sound the horn) This is a known design flaw of the Tesla Model X and Model S. Tesla has been aware of issue for years. Huge safety issue. Thank you.

NHTSA ODI 11565300

Steering yoke doesn't not have proper mechanical car horn.

NHTSA ODI 11565350

Not being able to press the center of the yoke to activate the horn has been a consistent safety problem. Alerting other drivers in an emergency shouldn’t require me to find a small and indistinguishable button on the steering wheel. This has caused multiple incidents that could have been easily avoided with a traditional center horn. I drive my wife and 2 children in this vehicle daily. A horn should just work.

NHTSA ODI 11565386

Bran new Tesla Model X 2022 model went up in flames in my garage on it is own, burning my garage, and destroying my other tesla. the car melted completely and Tesla Warranty is no where to be found, they are not even talking to me after 8 weeks of the incident and as of this date filing this complaint. The Car was purchased directly from Tesla, Brand New, owned it less than 14 months and had less than 30,000 miles on it.

NHTSA ODI 11564918

at night, vehicle incorrectly identified a dog running alongside the vehicle as a human and engaged the automatic breaks causing 5 occupants to suffer minor injuries including whip lash. One occupant was a baby in a car seat. two weeks later also at night, the same event occurred. tesla has refused to provide a means to permanently disable the automatic breaking feature when a human is in control. The software incorrectly identifies a dog as a human, this is a serious software bug that has caused harm to my family. If a human is in control, I am responsible, if Tesla is in control then they should be responsible.

NHTSA ODI 11563209

I sometimes hear a creaking noise from under my car when driving and steering at low speed and believe there is a potential defect that poses a risk to motor vehicle safety. I took my car into Tesla but they said they would not look at the car unless they could first hear a noise which is I told them is intermittent. They could nto hear a noise at the time, so did nto look at it. I have on occasion heard the noise again. My car is a year old and had around 5.1k miles when I took it in. It now has around 7,500 miles. I have never had a dealer refuse to put the car on a lift, especially a new car that is under warranty, to examine it based on a complaint from a customer. My concern is that I had read articles of reports to to NHTSA of Tesla suspension breakdown and wheels failing off of Tesla's on highways that have caused serious injuries to passengers and other vehicles and I am concerned something like that could happen to my car.

NHTSA ODI 11561241

The contact owns a 2022 Tesla Model X. The contact stated that while driving approximately 55 MPH with the Auto Steering feature deactivated, the message "Auto Steering Unavailable" Suddenly displayed. Approximately three seconds later, the steering wheel erroneously made a sharp turn to the left causing the vehicle to drive into the opposite lane. The contact was able to forcefully turn the steering wheel to the right to avoid colliding head-on into oncoming traffic. The vehicle was later towed to the local service center who confirmed that the failure was caused by an internal fault in the steering column. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 37,000.

NHTSA ODI 11559521

The auto-speed (cruise control) associated with the latest software release, 2023.27.12, is experiencing a problem that had occurred in Tesla cars a couple of years ago, namely "phantom braking". In the previous situation, the "phantom braking" was random. In this software release it is reproducible and, in my case, occurs at the same location every time I drive in that location. The car slows in a few seconds from 50 mph to 23 mph or less until I take intervention. This is dangerous in traffic. It occurs regardless of the level of autonomy selected or whether it is in Auto-Speed only or Auto-Pilot.

NHTSA ODI 11558768

The front drivers side door doesn't latch close. It can come open on the highway, posing a serious safety concern. Tesla said since they couldn't replicate the issue at the time of the service appointment, and thus they were just going to ignore it. This was stated to me on October 31, 2023.

NHTSA ODI 11556893

My left turn signal on my steering wheel intermittently wont turn on. Its very annoying I thought it was a software issue and waited because Tesla service center is so bad. After research on the internet forums people have suggested to report this to NHTSA due to no resolutions found.

NHTSA ODI 11556079

The design feature of having the HORN be a soft key rather than palming the steering wheel just like every other car, has resulted in multiple occurrences where I tried to honk at someone to avert a collision, and the honk was delayed by hundreds of milliseconds as I had to recall that the horn is a soft key, that I have to hunt for depending on the steering wheel angle, at a critical time when milliseconds count. This is a really hazardous design decision I hope gets changed before it becomes a direct factor in people's deaths.

NHTSA ODI 11551475

Seatbelt sometimes will not auto retract and gets stuck with lots of slack. Car is very clean, no blockages and seatbelt doesn’t have any tears or frays

NHTSA ODI 11551025

My 2022 Tesla Model X is equipped with yoke steering wheel with capacitive turn signal buttons integrated, and there's no turn signal stalk. While I like the simplicity, the turn signal buttons sometimes do not respond. It happened about 10x in the past 12 months / 10k miles of ownership. I took the vehicle to Tesla service center twice in the last a few weeks and they couldn't do anything other than a customer paid diagnostics. The most recent occurrence was 9/17. Here's what I put in my service request. "I was about to move to the right lane, but right signal button did not respond for 10-15 seconds. In the meantime, left signal button worked and I was able to activate it twice just to confirm it wasn't my thumb being wet of something else, but the right signal button would not respond at all. I wanted to record a video but it wasn't safe to do so. I captured a dashcam recording in case that helps." Here's the service result on my invoice "Unable to duplicate concerns present on steering yoke. Checked vehicle logs and no hardware related concerns or abnormalities identified. Performed inspection in-house and verified proper operation." (I was charged $70.5 for the diagnoses) The same also happened on 9/4. I put in the service note "I pressed on the left turn buttons about 5 times when the first 4 times it didn’t respond. I’ve capture a dashcam video to record the exact time in case that helps." Here's the service result on my invoice "Unable to verify the customer concern, diagnosed and pulled car logs and customers time stamp. Reviewed data with the lead technician, and found no issues or cracked alerts during the time of when the button was operated. unable to replicate concern. Buttons are working as designed. No repairs needed at this time." This imposes road safety issues for me and other drivers, especially when I have to change lanes on busy roads.

NHTSA ODI 11547793

On the latest software, Tesla cars automatically turn on air recirculation. This deprives the driver from fresh air and quickly increases the level of CO2 in the cabin. High concentrations of CO2 in a cabin can be bad for safety: 1. Cognitive Impairment: High levels of CO2 can adversely affect cognitive function, reducing decision-making abilities, focus, and alertness. 2. Health Symptoms: Symptoms like headaches, dizziness, and fatigue can be caused or exacerbated by high CO2 levels.

NHTSA ODI 11544173

driving this morning when suddenly the car steering wheel stop responding and will no long turn right or left, and almost Couse to a crash with other cars. calling tow truck to tow the car to Tesla. waiting for diagnostic. car is mostly brand new, super dangerous

NHTSA ODI 11543918

At about 11:20pm on September 9th, the steering control went out while we were going around an exit ramp at which point the steering yoke became extremely difficult to use and tried to revert to a straight position in the middle of going around the curve.

NHTSA ODI 11543641

I'd like to report a safety concern. There are two issues. 1. the shape of the steering wheel, and 2. the location of the buttons and overall stalkless yoke. I have had this vehicle for a little over a year now, and there have been a number of times both issues could have caused a major accident. The first issue is the shape of the steering wheel. When driving normally, just every day driving, its not so much of an issue. But when you have to make quick, multiple emergency manuvers, the shape of the yoke (the fact that its not round'ish) is problematic. The yoke shape doesn't allow for quick maneuvers that you'd expect in emergency scenarios. The second issue has to do with the location of the high beams and the horn specifically, but could see other buttons being problematic for people with smaller hands than I have. I have attached several pictures with and without my own hands (for reference, I'm 6' tall with a medium build and proportional hand size.) As you can see, my thumbs aren't able to reach the high beam and horn buttons without moving my hands. Additionally, they aren't actually buttons and no way to know if my finger/thumb is in the correct place without looking at the yoke/wheel. This is problematic, because drivers would need to use those buttons quickly. Also, the high beam button isn't really user friendly. When trying to switch to high beams, you have to hold the button for a period of time, and it doesn't always work. Both of these issues are problematic and I recommend a review, as I'm seeing not only tesla with this steering wheel/yoke design, but have seen Lexus with the yoke design too. I work in the DC area and willing to bring my Tesla Model X to show your team so you can evalute the issue first hand. Thanks for your consideration

NHTSA ODI 11542094

Critical Safety Issue: Malfunctioning Wipers in Both Auto and Manual Modes. Experiencing nearly catastrophic situations due to faulty wipers during heavy fog and rain at nighttime while driving at high speeds is a severe safety concern. Immediate attention is required, especially with the impending rainy season. Tesla Service's previous attempts to resolve the issue have been unsuccessful. 1. Auto Wipers Malfunction. - Historical Performance: The auto-wiper functionality has consistently performed inadequately. - Current Issue: As of the latest software update (2023.7.30), the auto wipers frequently fail to activate throughout the duration of trips in heavy rain. - Case Instances: This issue was observed on August 29, 2023, at 8:04 pm, 8:08 pm, and 8:09 pm, resulting in zero visibility through the windshield as the wipers did not activate even once when set to Auto. 2. Manual Wipers Deficiency. - Current Issue: Occasionally, pressing the wiper button on the yoke yields neither action nor haptic feedback, sometimes lasting for a few minutes. - Case Instances: This problem was replicated on multiple occasions, including January 8, 2023, at 10:39:33 pm, and July 25, 2023, around 6:57 pm when other buttons on the yoke also failed to respond. Despite yoke replacement on January 6, 2023, the issue persists. 3. Wiper Speed Options. - Having just wiper speed settings (Off, I, II, and III) is insufficient for safely navigating varying rain intensities. This issue is further compounded by a faulty yoke button responsible for initiating the wiper speed change. Conclusion. Simultaneous failure of both manual and automatic wiper systems results in zero visibility, posing an extremely high risk of vehicular accidents. Immediate action is imperative.

NHTSA ODI 11541985

When installing front-facing car seats for children in the 2nd row seats of the 2022 Tesla Model X, there is not a safe way to attach the tether strap. While there are LATCH anchors, and a place to attach the tether clip, the strap for the tether cannot pass under or over the fixed headrest, it must pass over the “shoulder” of the seat. This is not effective as no matter how tight a person cinches the tether strap, it slides off the edge of the seat, leaving no way to safely attach the required tether for child safety seats. The owner’s manual displays the seat as if there is a detent that would prevent the strap from sliding off, but this does not exist in my vehicle. When I asked at the local Tesla sales/service center, they said that is simply how it is designed.

NHTSA ODI 11541320

Steering wheel left and right signals are hard to control while driving. Narrowly escaped accident because I have to look at steering wheel to press signal button. I am not sure how this signal cleared safety concerns. It happened several times , I stop looking at road and find signal to press it.

NHTSA ODI 11540873

At around 9:10 p.m. on 7/26/2023, I was driving 2 guests on the I-5 highway from Seattle to the airport. The car’s automatic driving assistance system suddenly failed to work. Tip 1: The steering assistance effect has been reduced 2: Lane departure avoidance function is not available; At this time, the steering wheel suddenly couldn't turn, and I felt locked tightly, unable to change lanes, so I had to slowly reduce the speed, turn very, very hard to change lanes, from the innermost carpool lane to the outermost exit lane, slowly The driver controlled the steering wheel hard, and it was impossible to drive on the deceleration road when getting off the high speed. When encountering an intersection, I couldn't turn to the normal driving lane at one time. I drove about 15 miles like this, and put the passengers down at the airport. I slowly drove to the 76 near the airport. After parking the car at the gas station, I searched online to see if this happened to others? At the same time, press and hold the ball button on the steering wheel to restart the screen, and found that the situation did not improve, and the steering wheel was locked tightly. I got out of the car and found that the tire pressure of the four tires was all at 40psi, which was probably related to my hard twisting of the steering wheel. I restarted Tried a factory reset, and after it reset to factory settings, the situation didn't get any better, it was already 11:00 pm, I wanted to fill up the tires to 45psi first, and then called a rescue tow truck, at this time I found that the steering wheel was unlocked , it can be turned flexibly, and after filling up the gas, I went home and upgraded the system again. Thinking about this kind of thing that happened suddenly , I was still in palpitations and almost didn't dare to drive it out again. What's going on in this situation? Will this security risk happen often? How to handle it correctly?

NHTSA ODI 11539410

While driving on an 80 MPH speed limit, 2-lane interstate in a rural area, the vehicle's "traffic aware" cruise control was enabled. The driver attempted to pass a semi-truck on left while the road was curving to the left. The vehicle's emergency lane keep assist appeared to engage causing the vehicle to swerve toward the semi-truck. The driver corrected back to the left, when doing so the power steering system failed causing the driver to apply significant force to the steering to avoid a collision. For the next 12 miles of driving the power steering never engaged and turning required significant force. While charging at a supercharger the error on the dashboard stating that power steering was not available persisted. Upon departure the error message went away and the power steering worked again. The manufacturer was contacted as the vehicle was under warranty. It was determined that no repair was needed after the power steering once again began to work, but the failure created a significant risk to the five vehicle occupants at the time of failure.

NHTSA ODI 11535805