What 37 owners told NHTSA about the 2022 Mercedes-benz Sprinter 2500 Crew Van (swb)

Almost immediately after I got my Van the Aux Balmar Alternator installed by THOR had to be replaced and was not functional. I tried to get it repaired by two warranty repair centers in Colorado and neither one could repair the Alternator or get it to charge the lithium battery that was also new. Thor told me that they would have specialist look at it when I brought it into Blue Compass of Wheatridge and they told me they had fixed the issue but it still will not charge battery even after 17 hours of driving.

NHTSA ODI 11746789

Active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. I was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like I was over the fog line (I wasn’t) and it was hard braking, Making driving very unsafe. I slowed down and got off at the next exit at a gas station to figure out what was happening. I put the vehicle in park and consulted the manual. I tried to turn off and back on all the systems, through the menu, noting worked. I shut the vehicle off and cleaned the areas around the sensors and the windshield, like the manual suggests. I went in to start the vehicle, and the message “service required do not shift gears” came on the dash. It was stuck in Park. I tried to get a tow truck, but had to wait 4 days, in a gas station parking lot before a tow company with a big enough truck, and skids, (because it was stuck in park) could come on Wednesday May 27. I got it towed to a repair shop. It shows the Code P179A77 direct select redundancy malfunction, they couldn’t fix it. It needs Xentry level diagnostics. The intelligent Servo Module, or direct select module failed/won’t shift from park. There is a recall that wasn’t fixed, I got a carfax from the dealer saying that there were NO active recalls. The recall is to update an all service modules. Yes it’s available for inspection, but it’s stuck in Park at the repair shop that can’t fix it in Riverton Wyoming. I called Mercedes Benz, and tried to get help because the active recall should fix these problems. They would not help. They will not sell me the part and code it to the vehicle because it’s part of their theft deterrent system. This has cost me thousands in flights, hotels, and countless hours trying to figure it out. The nearest Mercedes Benz dealership is 270 miles away, and towing will break me.

NHTSA ODI 11745840

Passenger side grab handle physically separated from the body of the vehicle. Inspection confirmed the separation was caused by the failure of the factory welds securing the handle.

NHTSA ODI 11737044

Mercedes dealership refused to replace ism module and I'm driving with blank instrument panel! No rmp no mph no gas gauge no milage nothing! This vehicle is my only source of income as I'm a delivery driver! It's my only vehicle! I need this fixed now or I can't pay my bills! This part is recalled and I expect them to fix it!

NHTSA ODI 11719282

Power steering hose is too short from factory, mine came loose while driving and I lost power steering assist unexpectedly. In checking forums, this is an EXTREMELY common problem and has existed since at least 2018 - mine is a 2022.

NHTSA ODI 11710729

Hello. There is a Crosswind Assist feature on the van that is downright dangerous. When it engages it breaks and corrects the vehicle in a way that will result in an actual crash, worse than what the feature is intended to do. This could be a great feature if it didn’t cause more harm than good. It overcorrects. Almost caused me to hit another vehicle and run off the road.

NHTSA ODI 11693145

The contact owns a 2024 Winnebago Revel RV built on a 2022 Mercedes-Benz Sprinter 2500 Chassis. The contact stated while the RV was idling, the heater was activated, and the contact's wife made him aware that there was an abnormal smoke odor. Additionally, the contact stated that while the RV was idling, the contact opened the mobile app and noticed that the Winnebago house battery was not charging. The contact also noticed the failure while driving. The RV was taken to the dealer, where the alternator was replaced twice; however, the failure persisted. The RV was taken to Coastal RV Center (6075 Savannah Hwy, Ravenel, SC 29470); where it was diagnosed and determined that the alternator needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part was not available. The failure mileage was approximately 600.

NHTSA ODI 11662299

I have a 2022 Mercedes Sprinter with the M274 engine. At approximately 139,100 miles the check engine light came on and my driver was stranded on [XXX] . I took the vehicle to Mercedes-Benz of Kansas City South for diagnosis. I was told that the #4 piston cracked and scored the engine wall. I was quoted $23,820.12 to replace the engine long block. When I asked about trading the vehicle in, they offered me $2,000 for it if I was willing to purchase another vehicle from them. I did some research and there is currently a class-action lawsuit for this exact issue. In reading the comments of various class-action lawsuit websites, this seems to be a manufacturing issue that Mercedes knows about, but is doing nothing to fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11655029

Charging issue with house battery side of class B camping van. It became somewhat apparent the system was not charging properly and quickly escalated to a high overcharge situation, followed by evidence of electrical short in smells and possible smoke in engine bay. The car was in for service for a month and a half. I am not sure the issue is completely resolved and Winnebago has been fairly unresponsive when asked questions afterwards. This issue could cause a fire. There are multiple units with similar issues. Ultimately the secondary alternator was replaced, and a recall kit applied. I am not sure what the specific kit entailed. The repair was done at Johnson RV in Sandy Oregon

NHTSA ODI 11639645

My van has a "cross wind assistance" feature that can not be turned off. Apparently it helps to keep the vehicle in the lane during cross wind situation, I found it to be way too aggressive and turning itself for no apparent reason. I find it that while it may be helpful in some situations it certainly does more harm than good.

NHTSA ODI 11634114

On [XXX], I purchased a new 2022 Mercedes Benz Winnebago Adventure Wagon (“RV”) from La Mesa RV located in Phoenix, AZ. Prior to purchase, while doing research online, it came to my attention that there was an NHTSA Safety Recall for this particular year/model that affected wires under the seat and potential Airbag deployment. (NHTSA Part 573 Safety Recall Report #24V-318). Once I learned of the safety recall, I contacted the dealer on September 21 to determine if this particular vehicle was part of the recall and/or if it has been repaired. On September 23, a representative from La Mesa RV contacted me and assured me this specific vehicle was not part of the recall and does not require a repair. After purchasing the RV, I contacted Winnebago directly to inquire about the warranty and any pending recalls, specifically NHTSA #24V-318. The representative from Winnebago confirmed that this specific RV (verified by VIN) was in fact part of the recall and should have been repaired by the dealer prior to sale. On November 6, 2024, I emailed the manager at La Mesa RV to report the misinformation provided by them and requesting immediate remedy. The manager nor any representative from La Mesa RV responded to address this issue. La Mesa RV appeared to ignore the safety recall and sold a new vehicle to me without repairing a known issue. They have not offered any remedy or correction. Dealer contact info: La Mesa RV, 7525 W. McDowell Rd, Phoenix, AZ 85035. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11627346

The engine fan fell off, broke off, sheered off at the bolt that attaches it to the engine. The van is brand new this happened with less then 3000 miles on it. We realized an issued when the van gave a warning to stop immediately and turn off engine. This warning came on 3-4 times as we tried to ascend the pass. We had not place to go on this road. We pulled off several times waiting and hour to let it cool just to travel 3 miles.We just thought we may be running to hot. It was warm out, on an incline on Logans Pass in Glacier national park. Once we coasted out of the park after several hours of this situation and were able to safely get under and look we discovered the fan was dangling in the engine compartment. We contacted a dealer in Billings who told us they have seen several of these. We have read several sprinter van forums and Facebook pages where numerous people are reporting the same issue. The Missoula Mercedes Benz dealer replace the pully, the belt and the fan. The said they were going to replace the water pump, but did not. We requested the parts from them and they would not allow us to have them. We requested pictures of the parts and they still have not been supplied to us. We have a few pictures of the damaged bolt. The service tech was initially just going to rethread the bolt. This a know problem by Mercedes Benz, Winnebago and they are taking no measures to correct it. Repaired it putting the same parts back on. What is to ensure this will not happen again. We were in a remote area of Northern Montana with limited service. We were essentially stranded there for three days.

NHTSA ODI 11608046

I have had to have the EGR valve cleaned out 4 times in 18000 miles. The dealer states it carbonized and causes bucking and hard shifting. This is a great hardship as to lost time of vehicle in service. Smithtown Mercedes has told me it is a known issue with no current resolution other than cleaning the EGR every 3 months.

NHTSA ODI 11604674

Crosswind Assist feature can't be disabled at the moment and is extremely dangerous. This "feature" can randomly kick on while driving around others and unexpectedly do things like breaking / swerving etc... which is extremely dangerous for both the drivers but others that might not understand what is going on with you and therefore create an accident. Mercedes needs to provide an option for sprinter's owner to disable this dangerous so called "feature".

NHTSA ODI 11600485

It’s feels like hard shifting losing power on a highway Check engine light on I bought the van brand new. I have this issue since 4000 mile on the dashboard. I brought it in over six times for repairs. Nothing has been resolved.

NHTSA ODI 11597600

Mercedes has not issued a remedy for the recall in a timely manner and has not been able to issue a date when the remedy will be available.

NHTSA ODI 11589068

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number 24V160000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the battery warning light had illuminated. The contact was instructed by the manufacture Jayco to not turn the vehicle off due to battery failure. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool showed no open recall.

NHTSA ODI 11588458

Side wind assist is an absolute disaster. It triggers when passing semi trucks and immediately brakes the van and veers into the lane with the truck. This causes the truck to take evasive action and the cars behind to have to brake abruptly. It also will do the same without warning with both mild and strong side winds. It is so unpredictable as to be dangerous. MB is aware of the issue but denies any ability to address it.

NHTSA ODI 11585583

The Cross Wind Assist feature on the Mercedes Sprinter is extremely flawed and dangerous. It is also the only assistance system you cannot disable. We have brought it up to Merceds Benz mechanics and dealers and they are aware of the issues, but say there is currently no fix from corporate. I have had the system activate hundreds of times on short windy drives. The last incident was driving through Nebraska from Omaha to the Colorado border. The system engaged 600-800 times. It was windy, but the danger wasn't the wind, it was the cross wind assist feature. When the system engages (which appears to be random at times) it brakes one of the front wheels in the direction opposing wind gusts. When this happens your front nose dips sharply in that direction and makes the van rock violently. It does this particularly when other cars or semi-trucks are passing. Sometimes it does it back to back as if the system is engaging to correct itself. It's truly dangerous. I don't know how they released a vehicle with this feature. I was hoping a brand new van of this quality would make long drives feel safer. My experience has been the opposite.

NHTSA ODI 11583867

My message belongs to all vehicle manufacturers. Especially the business/commercial vehicles like mine . Which we spent most of our time inside it, during the work periods'. I would like to ask a favor to take a better attention when it comes to Safety/Comfort /look. We don't Race or Camp but work and sometimes live there. Most of the time me and my hardworking colleagues don't complain a lot. Because we don't have time. Sometimes we also wanna grab a Starbucks coffee, if they can make the drive thro clearance just a little bit higher. The future is in all of us hand, let's work together to make this life safer and more pleasure! Without discriminating each other. We don't ask for Shiny Chrome wheels. But we need you to install, all of your best safety systems without asking " Do i want or not ?" Because sometimes we might say no without know why. Until we get killed and died. I am writing this message because i got survived. I found attractive property for leases in one of RE apps. Because that address was on my way back. I came there, and parked right across the street, while idling my vehicle, dreaming of my automotive shop. "Wow I might have a Downtown View its so nice". A lots of other places says " No Automotive Businesses" even tho " Zoning was allowed " but this place was not. And just about minutes later, the car slowly came and stopped next to me with a full of young guys inside. Masks on their face, globs and guns on their hands. They dragged me down hit me with a gun , until I think about "is it real or what ?". What i remember ." Where is money, key, phone " repeatedly by mixing bad words . I told them "Take everything inside". Cause i scared and was hoping for the help. "Can my van give little sound & Light so 911 can see us ? Forgetting, you don't have that Trim . Then some how they left. Rushed to get back to my seat, pushing the emergency button and no click. I ask the guy who's riding a bike "call911' but he " no need to go work By!"

NHTSA ODI 11577269

The contact owns a 2023 Storyteller Overland Classic Mode 4x4 RV built on a 2022 Mercedes-Benz Sprinter 2500 Chassis. The contact stated that while driving at 65 MPH, the rear driver's side wheel was leaking air. The low tire pressure warning light was illuminated. The contact inflated the rear driver's side tire, but the tire deflated within an hour. The vehicle was taken to a tire repair center, where the contact was informed that the wheel was cracked on the inside. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and approved the claim for the wheel replacement. The wheel was replaced. The failure mileage was 18,000.

NHTSA ODI 11573176

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times while the cruise control was activated. The contact stated that the failure worsened over time. The contact stated that the failure ceased after turning off the cruise control feature. In addition, the contact stated that the Forward Collision Avoidance feature was disabled and failed to operate as needed. The dealer was notified of the failure; but the manufacturer was not yet notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,800.

NHTSA ODI 11550239

At least 5 occurneces, all at elevations above 7000' and in moderately warm weather. After normal engine start, put vehicle in reverse, able to roll out of parking spot, but throttle completely unaffected by accelerator position. Leaving vehicle in a dangerous position. Putting back in park, vehicle can rev to 5000RPM, but back in R or D, no throttle response. Eninge OFF/ON several times seems to clear the issue which appears to be software related. No indications or faults were given on the dashboard. The situation is potentially life threatening, and has been reported on multiple occasions on Sprinter Online forums. This needs a recall and fix.

NHTSA ODI 11550018

The “Cross Wind Assist” my vehicle came equipped from the factory with has nearly caused me to have a serious accident due directly to -totally - distracting me when driving the speed limit on a major highway. The “Cross Wind Assist” activates with no notice to the driver and indiscriminately applies the brakes with out any warning and momentarily causes loss of steering control as the vehicle overcorrects to compensate for detected crosswinds. The majority of the time this happens when passing or being passed by large fast moving tractor trailers. I am not the only one with this complaint as noted on this forum stream: [XXX] I firmly believe this will cause me, or other drivers of Mercedes Benz Sprinter Vans - to wreck and potentially harm innocent drivers around me when the “Cross Wind Assist” is activated with no notice to me as I am driving by overcorrecting while fighting the aggressive automatic “cross wind assist”. The “Cross Wind Assist” is NOT driver selectable, i.e., the driver cannot turn this feature off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11548553

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V444000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11548313