What 60 owners told NHTSA about the 2022 Mercedes-benz Gle-class

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated while driving in a rainstorm, the front windshield wipers would not properly clear the windshield, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the wiper arms and wiper blades, but the failure persisted. Additionally, while driving at an undisclosed speed, the Forward Collision Avoidance feature malfunctioned, causing the vehicle to abruptly even though there were no other vehicles or objects nearby, and the audible alarm erroneously activated with no other vehicles nearby. The dealer reprogrammed the Forward Collision Avoidance sensors, but the failure persisted. Additionally, while driving at highway speeds, the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who realigned the front suspension, but the failure continued to occur. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 2,731.

NHTSA ODI 11602879

A safefy recall was issued December 2023 for my vehicle. I received a recall notification letter dated February 2024. The letter stated that the fuel pump impeller mighe deform contacting the fuel pump housing causing the fuel pump to stop operating. As a result the vehicle could lose drive power and increase the risk of a crash or injury. As a result I am reluctant to drive my vehicle far from home. I'm told after nearly five months there is no remedy. Someone at the local dealership said the remedy is available but had not reach the area where I live. As a customer I am totally dissatisfied with the handling of this safety recall.

NHTSA ODI 11589354

The contact owns a 2022 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11585255

The contact owns a 2022 Mercedes-Benz GLE350 equipped with Bridgestone Tires, Tire Line: Alenza Run-Flat, Tire Size: 275/50/R20, DOT Number: [XXX] . The contact stated that within the first 6 months of purchasing the vehicle, the tire tread was extremely low. The vehicle was taken in for routine maintenance and the contact was informed that the vehicle needed new tires. The tires were replaced, however, the failure recurred 3 months later, and three tires were replaced. The failure recurred several times and 12 tires were replaced within less than 2 years. The vehicle was taken to the dealer where it was stated that there was no known failure found. The contact stated that the tread was worn from the inside of the tire on the rear tires. The manufacturer was made aware of the failure and a case opened a case. The failure mileage was approximately 11,473. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11581387

The contact owns a 2022 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V88000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11576003

The engine stalls for no reason. The transmission does not fully downshift in certain conditions, causing the engine to stall.

NHTSA ODI 11574511

On February 4 2024 my SUVs vehicle roof glass panel between windshield and panoramic glass roof shattered with no impact to it while parking in my homes' driveway. I heard a pop and thought I'd ran over some object. After inspecting vehicle nothing had been ran over and noticed the glass panel on top of windshield on roof shattered across whole entire end to end.

NHTSA ODI 11570162

Vehicle fails to accelerate when the accelerator is pushed all the way to the floor. Maximum acceleration is 20-25 mph. The vehicle is available for inspection upon request. My safety is greatly put at risk in normal traffic conditions due to the inability to accelerate. I am also unable to drive on the highway or anywhere requiring higher rates of speed. I am also unable to quickly remove myself from a dangerous traffic situation where acceleration is required. The dealer confirmed the problem but has been dishonest about the source of the problem and whether it has truly been repaired. First they said it was a software problem that they could not fix. Then they said it was a hardware problem. They replaced the hardware, but have never confirmed that it was not also a software problem. The vehicle has been inspected by the dealership. The engine light came on. This first appeared about 3 days before the problem started.

NHTSA ODI 11559494

The contact owns a 2022 Mercedes-Benz GLE53. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11555007

The contact owns a 2022 Mercedes-Benz GLE450. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11542037

On March 30, 2023, my 2022 AMG GLE 53 check engine warning light came on. I immediately called Capitaleurocars the Mercedes Benz dealer. On May 1, 2023, according to the Capitaleurocars service order, the technician noted the following: "found the check engine light on" then performed "a guided test for fault code (P146264) and found fuel pressure and temp sensor passing test." The technician wrote "Checked PTSS cases and checked for related LI documents. Found LI-47.50-p-070263 which states that software is under development for this issue. no software available at this time. Cleared code and released back to customer." Capitaleurocars service department could not tell me when the software update would be issued, but I would be notified as soon as it was released. I was also told that on September 6, 2022, a temperature sensor was replaced on the vehicle due to the check engine warning light being on. I asked if the issue on September 6, 2022, was the same issue I was having and I was told yes, it was the same fault code. So, approximately a month before I purchased the car on October 1, 2022, the check engine warning light was on and a temperature sensor was replaced. The Capitaleurocars service department suggested I call MBUSA Customer Service to get more information about the software update. I researched the LI document number and found that NHTSA had received a complaint on 06/25.2020, with same the LI 47.50-p-070263 document number and fault code P146264. The complaint to NHTSA was on a GLE and noted as follows: Complaint: Check engine light active and FC P146264 Temp. and pressure sensor B4/7 is stored in engine control unit and tank control unit. Cause: Software parameter in Fuel pump control unit Remedy: Update SW in FSCU control unit Capitaleurocars Service Department did confirmed that the fault code found on my car on May 1, 2023, was the same as the one reported to NHTSA on 06/25/2020.

NHTSA ODI 11541024

As I was Driving on and heard loud popping sound above me, when pulled over and investigate saw that the glass between the windshield and Panasonic roof had spontaneously cracked all the way across ( they were no othervehicles within the distance for it to an outside object hitting it). Plus I saw nor heard anything coming in contact with the vehicle

NHTSA ODI 11532823

My 2022 Mercedes GLE 350 With distronic adaptive cruise control accelerates with the cruise control disabled. It's happened about a dozen times since I purchased the vehicle in September of 2022. All acceleration issues occurred at low speed while turning. Right after I release the brake while turning my car accelerates like the distronic cruise control is engaged eventhough I just braked and it's disengaged. I have to quickly hit the brakes to disengage the accelration.

NHTSA ODI 11528270

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated that after his wife placed the key fob in the interior of the vehicle and closed the door, the vehicle inadvertently locked the doors. As a result, the contact stated that his young child was locked inside the vehicle with no way for his wife to remove him from the vehicle. The contact’s wife was able to instruct the toddler how to unlock the vehicle using the key fob. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 7,600.

NHTSA ODI 11527450

I am writing to report a problem with my 2022 Mercedes GLE 350 4Matic. A metallic ticking noise originates from the engine compartment during acceleration, with the noise diminishing as speed increases. This effect creates a deceptive sense that the issue disappears at higher speeds, potentially encouraging faster driving. Mercedes-Benz dealer technicians acknowledged the issue following an inspection of the engine and turbo. Despite this, they recommended reporting the problem to Mercedes Corp. and maintaining that the sound is normal, even suggesting it is common in the GLE model. Given the potential implications for road safety, I kindly request your investigation into this matter to discern whether it's an isolated or systemic issue. I am prepared to cooperate fully with any necessary inspections or inquiries. Thank you for your prompt attention to this issue.

NHTSA ODI 11524942

On [XXX], at just 18,624 miles, on my 2022 Mercedes-Benz GLE450 4MATIC, the right rear tire was noted to be essentially bald on most of the tread. All other tires had much much more tread life still remaining and they all appeared to wearing evenly. A 4-wheel alignment was performed by the Mercedes-Benz dealer (M-B of Collierville, Tennessee) which found that the right rear wheel camber was out of spec and had to be adjusted to get it back in spec. I had the dealer replace both rear tires and the dealer kept the old tires. These tires were the original Pirelli P Zero tires. This vehicle came new with different tire sizes on the front and rear, thus no tire rotations have even been performed on this vehicle. I have owned this vehicle since I purchased it new on 1/28/2022. Only I have driven this vehicle and it has not hit any road hazard items. If I hadn't happened to have looked at all four tires for remaining tread life, this tire could have failed and caused an accident. There were no warnings lamps, messages, or other symptoms to indicate this tire was almost worn out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11524333

Tires purchased in July 2022 with car new from Mercedes of North Olmsted. I purchased winter tires in Oct & they were installed in Nov. Yokohama tires were stored in my finished basement at a nice 70degrees. When taking them to be put on they are showing signs of thread separation & dry cracking. They only have 4000 miles on them. 285-40ZR22

NHTSA ODI 11519463

I purchased my vehicle brand new in July 2022 with these tires. I purchased winter tires in Oct they were installed in Nov. The Yokohama was stored in my finished carpeted basement. They were brought up to be installed & they are showing thread seperation & dry cracking with less then 4000 miles on the tire.

NHTSA ODI 11519464

Tires were purchased with car in July of 2022. Winter tires were purchased and installed in Nov. These tires were stored in my basement- finished on carpet at 68-70dgrees. When pulled out for installation mercedes refused due to seperation & dry cracking 325-35ZR22

NHTSA ODI 11519465

I purchased the vechile brand new in July from North Olmsted Mercedes. I purchased winter tires in Oct they were installed in Nov. I stored the Yokohama in my finished basement 68-70degress on carpet. Upon installation this spring Mercedes refused due to seperation & dry cracking. They have less then 4000 miles on them. 325-35ZR22

NHTSA ODI 11519468

Radiator failed after driving on the highway. Radiator failed due to an item passing through the grille in the normal course of driving causing coolant to leak from car. Low coolant warning light indicated that coolant was low. Car was inspected by dealer who determined that an external influence(road debris or a small rock) passed through the front car grille and striked the radiator causing the radiator failure. Manufacturer was notified of the incident regarding the radiator failure.

NHTSA ODI 11517740

The contact's wife owns a 2022 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the sunroof shattered without impact. The contact immediately pulled over and inspected the vehicle. Despite the failure, the contact drove the vehicle back to his home. Both the dealer and the manufacturer were notified of the failure, and both stated that a rock must have struck the sunroof causing the failure. No further assistance was provided. The vehicle had been repaired. The failure mileage was 12,243.

NHTSA ODI 11508697

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated that while driving at approximately 70 MPH with cruise control and Lane Keep Assist activated, the vehicle independently slowed and decelerated to 45 MPH. The contact also stated that while making a right, the vehicle was jerking to the left. No warning lights were illuminated. The contact stated that the vehicle was taken to a local dealer on multiple occasions; however, the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure persisted, and the vehicle was taken back to the dealer, where it was diagnosed that the camera needed to be adjusted for the Lane Keep Assist feature to operate as designed. The vehicle was repaired; however, the failure recurred. The contact stated while driving approximately 40 MPH, the vehicle was jerking excessively to the left while making a right turn. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 200. The contact noted that when on the right side of the rode, the vehicle jerks left, not when turning right.

NHTSA ODI 11508745

1. 48 volt battery electrical system malfunctioned. car shut down on the road while driving. 2. could have been rear ended if on highway and there was no shoulder 3. dealer had car for a week and serviced electrical components and updated software. 4. no police. vehicle serviced ny manufacturer 5. eceived many warning notices when it happened - 48 volt battery , coolant too hot, engine overheating, etc. no prior warnings. first occurrence 1/4/2023, second occurrence 2/21/2023 issue reocurred

NHTSA ODI 11508483

While driving this vehicle on the way to Los Angeles, the engine suddenly stalled without warning. I was in the left most lane going about 70MPH. The car began to slow and I almost got hit four times while trying to make my way over to the shoulder. I could've been seriously injured or killed. This vehicle is brand new and I've only had it three weeks. There was no warning indicator or lights that came on. The engine just stalled without warning and wouldn't restart. It was a miracle I made it to the side of the road as vehicles including tractor trailers whizzed by. Once on the side of the road, the vehicle would restart momentarily and the whole car would shake and then shut off. The vehicle had to be towed to a Mercedes dealer. Incredible safety risk. I don't feel comfortable driving this vehicle again. I'm going to pursue getting my money back.

NHTSA ODI 11502971