What 358 owners told NHTSA about the 2022 Jeep Grand Cherokee Srt

I am writing because I am beyond frustrated with the treatment I’ve received from Gwinnett Chrysler Dodge Jeep Ram (5054 U.S. 78, Stone Mountain, GA 30087 ). I have been a long‑time Jeep customer, and I cannot believe everything that has been going on. This situation has become untenable, and I demand a resolution immediately. Back in May, I brought my Jeep in to have a hybrid electrical vehicle system issue addressed, and I paid for that service in full. In July, the same warning light came back on. When I returned the vehicle to the dealership, they first tried to shift blame—saying perhaps the previous service provider messed something up. Then they told me my engine needed to be replaced. When I reminded them that they were the last ones to work on the car, the tone changed. My vehicle is only a little over two years old—how is an engine replacement justified? They quoted me $14,000 to make this repair. I contacted Jeep Customer Care. Their inspection quoted $18,000, but with warranty coverage I was told I would owe $5,500. Even then, they tried to force me to take out a loan. Reluctantly, I paid the $5,500, as I rely on my vehicle for work and to transport my daughter to and from school. I was required to pay $4,000 upfront before any work would begin, and the engine was ordered. Over a month passed, with several promised completion dates (August 27, 28, 29) that came and went without completion. I flew in on August 29 expecting to pick up my vehicle, only to be told it was not ready because the new engine had been mistakenly sent back instead of the old one. This error is incomprehensible and has severely damaged my trust in the dealership. As of September, I was informed that my Jeep would be completed by September 9. That deadline has passed, and my vehicle remains unfinished. I have incurred additional expenses for flights and Uber/Lyft rides due to the dealership's missed deadlines and miscommunication. Not once was I offered a loaner vehicle, nor did

NHTSA ODI 11687523

We've had the red lightening bolt with wrench warning light go off a dozen times since April 2025. 1st time we were setting in traffic after 100+ mile drive down the interstate.i It sounded like the transmission had dropped into part. My wife thought the car behind us had ran into us. I have had it to the dealer many times about this. They tell me the can't duplicate the red warning light going off so there's nothing they can do. I know I'm not the only one. I see post after post on forums about this problem. Hopefully the new recall will take care of the red lightening bolt (Electronic Throttle Control system) warning light.it happening more often since the 1st. It just went off today 9/15/25. Was going slow and didn't loss of power but other times when running down Hwy you definitely notice loss of power.

NHTSA ODI 11687488

I am submitting a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe, which experienced a serious mechanical failure on [XXX], at approximately [XXX] CDT in Detroit Lakes, MN. While exiting a ZIPS Car Wash at low speed, my vehicle experienced a sudden and complete loss of power and/or propulsion. I believe the engine shut down without warning, and the vehicle would not respond to throttle input or move forward. I attempted to restart the vehicle, but it remained unresponsive for several seconds. During this time, another vehicle behind me was unable to stop in time and rear-ended my Jeep, causing damage to the rear of the vehicle and my vehicle. This incident appears consistent with two known recalls affecting this model: • NHTSA Recall 25V576 (September 2025) – Hybrid control software defect causing unexpected engine shutdown and loss of propulsion • NHTSA Recall 23V503 (June 2023) – Engine shutdown and loss of drive power due to internal control module failure Required info: • Component/System Failed: Engine and/or propulsion system. Yes, the vehicle is available for inspection upon request. • Safety Risk: The sudden loss of propulsion left me stalled when exiting the car wash with no ability to move, directly leading to a rear-end collision. My safety and the safety of the driver behind me were put at risk due to the unexpected failure. • Reproduction of Problem: The issue has not yet been reproduced or confirmed by a dealer or independent service center, but it aligns with known recall conditions. • Inspection Status: The vehicle has not yet been inspected by Jeep or insurance representatives, but I am initiating claims and service requests immediately. A police officer was present but it was on private property and no report was created. I have the officers card and number for follow up as needed. • Warning Lamps or Symptoms: Unknown INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11687200

This vehicle has had multiple recalls. Anytime that I call in to get serviced. I receive one of these responses from their service department: they can’t replicate the issue, if the lights that came on are no longer on they cannot tell what the problem was, or they fixed it. I’ve had multiple calls and service request with the dealership as well with Stalantas and Chrysler capital. I have pictures of different lights that go off in the dashboard whether it’s the hybrid service whether it’s engine hot, whether it’s the driver assist not working, “vehicle ready to drive”while it’s been driving a while, other issues that I’ve had regarding the components in the vehicle the AC and heat not working properly where you can have it on heat and it doesn’t heat anything or you can have it on AC and it doesn’t cool anything. And then it fixes itself and it starts to work again a few days later. The center screen goes blank sometimes. The radio button on and off sometimes it does not turn on. Sometimes when in reverse the safety system will go off and abruptlystop the car when there is nothing behind it. Currently the vehicle is at the local dealership department in their service department because of a blown gasket, also a known recall per previous research. The only department to inspect the vehicle is JT‘s service department local Jeep Dodge ram dealership have placed numerous calls to manufacture, trying to get them to buy back vehicle.

NHTSA ODI 11686707

On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The “Service Hybrid Electrical System” warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an anxiety attack from the incident and had to call my husband for help. This is not the first time the vehicle has stalled, but it is the most dangerous occurrence to date. This vehicle is unsafe and poses a life-threatening risk on public roads.

NHTSA ODI 11686193

Was driving with the kids in the car, all of our safety was put at risk when the warning lamp came on and then the gear shift system malfunctioned. It said service hybrid system then went away. This is the third time this has happened. I had to pull over and got honked at by cars that had to stop to avoid hitting us. The problem has been confirmed by today's announcement over the impending recall for this exact issue. The component has not been inspected, I am scared to drive it to the dealer.

NHTSA ODI 11685897

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH around a roundabout, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. Several unknown warning lights illuminated with an abnormal beeping sound coming from the vehicle. The contact was able to coast to the side of the road. The contact waited for a while and was able to restart the vehicle. The vehicle was taken to the dealer, and the contact was informed that an air bag sensor might have caused the failure. An unknown part was replaced. The contact stated that the message "Service Hybrid Electric System" was continuously displayed on the instrument panel. The vehicle was taken back to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The dealer escalated the failure and contacted the engineering departing at the manufacturer. The manufacturer was made aware of the failure and filed a claim. The failure mileage was approximately 25,000.

NHTSA ODI 11685683

I leased a 2022 Jeep Grand Cherokee 4xe. The main failure involves the hybrid electrical system, which repeatedly malfunctions. The most serious issue is that the vehicle will suddenly stall while driving, without warning, leaving me and my children stranded in the middle of traffic. This creates an extreme safety risk, as it has happened in intersections and nearly caused accidents with other vehicles, including a semi-truck. The problem has been reproduced and confirmed multiple times by the dealership. Despite numerous service visits, no permanent fix has been provided. FCA/Stellantis representatives have acknowledged there is not yet a repair for this ongoing defect. The vehicle has also failed to charge on several occasions, displaying “Service Charging System” and “Service Hybrid Electrical System” warnings. I have documentation, work orders, and photos/videos of these repeated issues. The dealer and manufacturer have been unable to repair the vehicle within a reasonable time. Warning messages such as “Service Hybrid Electrical System” first appeared within months of leasing the vehicle, and they continue to reappear unpredictably. Because of these defects, my safety and the safety of my three young children have been placed at significant risk every time the vehicle stalls or refuses to charge.

NHTSA ODI 11685385

While driving, the vehicle suddenly shuts down without any prior warning. When this happens, I lose steering and braking capabilities until the vehicle comes to a complete stop. The vehicle must then be towed to the service center, where they reset the fault codes in the computer system and return the vehicle to me. There are two recurring diagnostic trouble codes associated with this issue: Digital Crash Input HCP Code The manufacturer and dealership have stated they have no solution for this defect and have advised me to continue driving the vehicle despite the unresolved safety problem. This defect is extremely dangerous — I have been in several situations where I was nearly involved in an accident when the vehicle shut down during motion.

NHTSA ODI 11679827

Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 MPH. The 2022 Jeep Grand Cherokee 4XE lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.

NHTSA ODI 11677538

While driving the vehicle, several warning lights activated, the first being automatic emergency braking is disabled. The second warning light advised me to not turn the car off until I got to my destination. It further advised that I would not be able to shift gears. The vehicle began to slow down on its own until it came to a complete stop. I was in the middle of an intersection when this happened. The dashboard was displaying a message saying press brake and push button to start car. Nothing happened when I did that. I could not shift gears or get the vehicle to move at all. Even though, I was getting the message to push the button to start the vehicle, I believe the vehicle was actually on. I was stuck near the intersection for one hour with a tow truck on the way when I was finally able to turn the e vehicle off. When it turned back on, the check engine light was on and the vehicle was able to drive. It has now happened three times.

NHTSA ODI 11674443

The red wrench light keeps coming on, Hybrid system needs repair. It looses power for a short period of time, every time has been on the freeway. It makes a hugh crunch noise(transmission) and slams into gear. It is available for inspection, currently at dealership, it has been there for last week. This problem has been persistent, its been in many times for this issue. Chrysler told me they do not have a fix. It is all over the chat forums. We do not feel safe driving this car because it looses power temporarily and on the freeway. Many others are having problems with it stopping from a loss of power. It has been inspected by the dealership and in for repairs many times. This vehicle has been in the dealership on a regular basis since it was new. It has always had a power train issue, clunky and loss of power. Now it is worse and they don't have a repair. It has also had engine lights coming on and off. Had issue with having to put it in park turn off and turn back on to get it in gear. The loss of power on the freeway is the persistent issue right now. These cars need pulled off the roads until they are fixed!

NHTSA ODI 11673517

The vehicle will suddenly and without warning lose power while in operation in the middle of traffic. The vehicle will coast to a stop without power, no power steering, no power braking, etc. This is an extreme safety concern. The vehicle losing power in traffic and coming to stop poses serious and great risk to the health and safety of both the occupants and any other vehicles and their occupants on the roadway. This has now occurred multiple times, due to the inability of FCA to repair this defect, my family’s health and safety has been repeatedly endangered and will continue to be endangered with continued use of this vehicle. The most recent occurrence of the vehicle losing power and jeopardizing the life, health, and safety of my family occurred on May 9th, 2025 with the service appointment initiated May 10th, 2025. At this time no further repair attempt has been made by FCA. FCA has finally admitted that this is related to code B273C

NHTSA ODI 11672569

Driving vehicle and it lost all power. Warning light for Service PHEV came on solid on dash. Switched to ESave and was able to drive approx 2 blocks and vehicle lost power again in middle of road. Shifted to neutral, restarted and was able to side of road. Called tow company to deliver to dealer. Side note- vehicle was in dealer on 6/30 with flashing Service PHEV light; dealer ran code and returned with DTC of B273C-00 (Digital Crash Input). Dealer stated that vehicle is going into a “limp mode” due to 95B software update, and that there is not a fix, and other vehicles are at dealership unable to repair. When asked for advice what I should do, the response was “ do not take a long road trip”. I drove approx 60 miles since and the vehicle went into solid limp mode. Being evaluated at dealership currently.

NHTSA ODI 11671781

Last week I was driving 70MPH on the highway when suddenly I got the red wrench icon with the message "Service Hybrid Electrical System" on the dashboard. After about 7 seconds I then got a "Put foot on brake and press start" message on the screen - while still going 70MPH on the highway. At that point the car died. I had no power - the accelerator pedal did nothing. Luckily, I was able to pull over to the shoulder and stop. Then I did what it said and pressed the brake + start button. The car came back to life, but I didn't have the full hybrid system - I only had gas - the car was not using any electrical power as the battery level remained constant and did not drop as I drove. I continued for another 20 minutes where I stopped for lunch. When I returned to the car it started up normally and continued to run normally after that. This is the 3rd of 4th time the red wrench icon with the Service Hybrid system warning coming up, but on the previous times the message went away after about 5 seconds and the car drove normally. This is the only time that it caused the car to completely die on my while on the highway. Apparently, this has been happening to a *lot* of people after Jeep issued a software update to address the 95b recall last year. Many owners are now afraid to drive their Jeep 4xe for fear of it suddenly dying on the highway at high speeds.

NHTSA ODI 11665706

I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine powered down unexpectedly, a red wrench and lightning bolt warning appeared, and the vehicle shifted into park on its own. I was unable to restart the vehicle immediately, creating a severe hazard. These shutdowns were preceded or followed by system warnings including “Electric Mode Unavailable – Service Required,” “Active Driving Assist Unavailable,” “Night Vision Unavailable,” “Traffic Sign Assist Unavailable,” and “Tire Pressure Monitoring Unavailable.” These alerts began appearing within weeks of purchase and have persisted intermittently, sometimes alongside performance issues such as sudden jolts at highway speed. The CDJR dealership in Northern California and various manufacturer (Jeep/Stellantis) technical advisors have inspected the vehicle multiple times. A software defect has been identified and confirmed by Jeep, but no fix is available. A Technical Service Bulletin 08-003-25 dated January 8, 2025—before I purchased the vehicle—acknowledges this issue. Despite this, the vehicle was sold to me, and I was sent home with it multiple times even after reporting these failures. The dealership and manufacturer technical advisors now consider the vehicle unsafe to operate and will not return it until a software update is released. The vehicle is currently at the dealership and available for inspection upon request. Supporting documentation including service records, warning light photos, and communications with Jeep Customer Care and the dealership, can be provided. I urge the agency to investigate this matter due to the confirmed safety risk and lack of timely resolution.

NHTSA ODI 11665180

What component or system failed or malfunctioned, and is it available for inspection upon request? When driving down a busy road, the car completely stalled with loss of power steering, unable to accelerate or brake, power completely lost in car with all safety lights illuminated on the dashboard. Eventually brakes returned, able to stop car. Unable to restart and loss of power for windows. After several attempts, restarted car with warning lights still present- moved to side of Road. Currently at dealer for inspection- stated that problem was "digital crash input code failure" and that there is not a fix for this at this time. How was your safety or the safety of others put at risk? Car stalled with complete loss of control in the middle of traffic, while accelerating at approximately 15-25 mph. This could have caused an accident, but luckily did not. However, car was stalled in traffic for about 30 mins and unable to move car at all- blocking traffic on busy street. If happened on highway, could have been much worse and also had the potential to cause an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by dealer, and said that there is "no fix". According to them, all recalls have been fixed in this vehicle prior to incident and should have fixed this problem by replacing the battery. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Vehicle has been inspected by both dealership service and Chrysler/ Stellantis engineers. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There was 1 warning light message about "EV system hybrid control" needs service, but disappeared after 30 seconds and this appeared about 1 week prior to incident.

NHTSA ODI 11664751

While the vehicle is in operation, and without warning, it loses all motive power and coasts to a stop. A warning message is displayed on dash: “Service Hybrid Electric Vehicle System.” The vehicle must be turned off then back on before motive power is restored. This is an extreme safety issue, if it were to occur at highway speeds amidst traffic, the likelihood of serious accident is high. Jeep dealer service says this is a known issue with many Jeep 4xe vehicles right now and no fix is known. This event has reoccurred more than 4 times. The most recent was 5/9/25.

NHTSA ODI 11660818

I've had issues with this jeep grand cherokee 4xe randomly shutting down on the highway at speeds between 65-75 mph. The service engine and transmission lights come on and the vehicle itself dies out and will power on but will not start for about 10-15 minutes afterwards. This is the fourth time I've had the issue and the dealership can not pin point a reason/fix for the car suddenly stopping. This last time the power steering went out as well these issues have almost caused several accidents . The dealership just clears the codes after saying the can not replicate the problems I'm having and gives the car back. I've gotten to the point now after almost being rear ended trying to clear the vehicle that I no longer feel safe driving it not only for myself but the other drivers around me a car with a little over 20,000 miles should not be having these issues consistently.

NHTSA ODI 11655720

I was parking in my sister's driveway and car just accelerated in to her house!

NHTSA ODI 11647209

While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.

NHTSA ODI 11644038

I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue.

NHTSA ODI 11639682

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM's increased and the vehicle stalled. The contact drove the vehicle to the shoulder of the road where the vehicle was turned off and restarted and the vehicle was driven to the residence. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,095.

NHTSA ODI 11638830

After 95B (hiVolt battery recall) Car has had two system warnings - check hybrid system. Second time i was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? Transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard along steering wheel column.

NHTSA ODI 11634495

Vehicle has a knocking noise coming from around the engine. There has been a TSB posted regarding the issue described as, "Customer may describe a low frequency vibration noise heard during engine mount actuation while at idle in gear". This is a frequent issue among dealers around my area that are having to replace vehicles outside of the warrant window. Engine mounts in most vehicles last at least 5-6 years before having to be replaced. This is causing a huge distraction with the noise that is a result.

NHTSA ODI 11624800