What 358 owners told NHTSA about the 2022 Jeep Grand Cherokee Srt

I am submitting this complaint regarding a serious safety-related failure involving my 2022 Jeep Grand Cherokee 4xe. I purchased the vehicle used with approximately 15,000 miles and was informed the previous owners leased it and rarely used it. At approximately 40,000 miles, despite completing all recalls in a timely manner, the vehicle experienced the exact type of hybrid system failure a recall was intended to prevent. The issue began when the hybrid system failed and left the vehicle unsafe to operate. Upon startup, only accessory power activated and the engine would not start. A full power cycle was required before the vehicle started. Immediately afterward, warnings appeared including "Service Hybrid System," "Service Charging System," "EAB Unavailable," "Lane Keep Assist Unavailable," "Pedestrian Braking Unavailable," and "Adaptive Cruise Control Unavailable." The check engine light illuminated and all hybrid modes became unavailable. Shifting became erratic and harsh. Downshifts from 2nd to 1st felt like sudden braking and caused me to hit my head on the steering wheel. During acceleration, the transmission slipped and shifted unpredictably. Fuel economy dropped from approximately 22 MPG in E-Save mode to approximately 10 MPG at highway speeds. Diagnostic code P1E1D was retrieved and I was advised the vehicle was unsafe to drive. While driving to the dealership, the vehicle shut down twice while in motion. During both shutdowns, power steering and braking assistance were lost, posing an extreme risk to myself and others while moving the vehicle off a busy three-lane roadway. Dealership diagnostics determined one or both high-voltage battery systems failed and required replacement. Despite completed recalls, the issue still occurred. Parts were backordered over a month. I believe this failure and recall effectiveness warrant investigation due to the serious safety risks created by loss of propulsion, steering, and braking assistance while driving.

NHTSA ODI 11738285

I, [XXX] was driving home from work on Friday, May 1st on [XXX] in [XXX] during heavy traffic when my vehicle suddenly shut off while traveling approximately 65–70 mph. I initially thought I may not have been pressing the accelerator hard enough, but the vehicle would not respond at all. I then looked at the dashboard and saw a message that said “push brake to start.” At that moment I realized the vehicle had shut down completely while I was in active traffic. I had to coast across three lanes of traffic without any propulsion to reach the shoulder. During this time, I was nearly struck twice from behind because I could not maintain speed with surrounding traffic. Once I reached the shoulder, I was able to restart the vehicle. I was extremely shaken and frightened by the incident. I do not feel safe driving this vehicle again. I was very aware that I could have been seriously injured or killed, and I am thankful I was not struck. I am especially concerned about what could have happened if my grandchild had been in the vehicle with me. This incident occurred after a recall repair had already been performed in September 2025 related to powertrain/hybrid system issues. The failure appears to be the same or similar to the condition the recall was intended to correct. After restarting the vehicle, I drove cautiously to my husband’s workplace and left the vehicle parked. Since the incident, I have experienced ongoing anxiety and distress reliving what happened. This vehicle was intended to be a long-term purchase, and it is extremely concerning that it now appears unsafe to operate. This event represents a serious safety hazard. A sudden loss of propulsion at highway speeds without warning creates a high risk of crash, injury, or death. I am requesting that this issue be investigated, as the prior recall repair does not appear to have corrected the problem. I do not feel this vehicle is safe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11735514

I am a former Transmission Calibration Engineer at Stellantis, so I know what I'm talking about. I experienced an engine stall event while coasting down in speed. I was in town, driving about 30 mph, and coasting (0% pedal). I lightly applied the brakes and while the vehicle was still in motion (coasting) the engine stalled. The information cluster displayed a message that said "put the vehicle in park and restart the engine." I coasted around a corner, came to a stop, put the transmission in Park, and restarted the engine. No MIL or codes were set. I have a scan tool and confirmed later that no codes were set. I'm fairly certain the engine was in DFSO (decel fuel shutoff) when the issue occurred as the conditions were all correct for DFSO (engine was in normal operating temperature range, gear was 5th or 6th when coasting was initiated, and pedal was 0% for several seconds before the issue occurred). Loss of propulsion is an obvious safety concern as I lost control of the vehicle.

NHTSA ODI 11731290

I am reporting a safety-related problem involving a 2022 Jeep Grand Cherokee 4xe, VIN [XXX] . Dealership records reflect hybrid / charging-related failure, including a documented “service hybrid system message and vehicle will not charge,” repeated recall-related PHEV / high-voltage service, and later jerking during acceleration and deceleration with stored transmission-related fault code P0734. The records also document a passenger front door condition where the door would not open from the interior or exterior. These issues raise concerns relating to vehicle operation, electrical / hybrid system reliability, and occupant egress. The vehicle has required repeated service and caused loss of use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11730027

The vehicle experienced a hybrid system/charging failure documented by the servicing dealership as “service hybrid system message and vehicle will not charge.” The vehicle also had battery-related failure requiring a jump and repeated service visits. This caused loss of use and raised reliability and safety concerns.

NHTSA ODI 11730030

This is the third time that my jeep has completely shut off with no warning and in the middle of traffic. I am unable to turn on any hazard lights. The power goes completely out, and I am unable to put the car in neutral or anything to be safe. I have reported this issue in the past. The dealership is unable to figure out what is wrong and I keep trying to get this resolved before it turns out tragically. Please help me before I loss my life in this vehicle.

NHTSA ODI 11729694

Exhaust small in cabin. Exhaust manifolds leaking pulling exhaust into the cabin through the climate system. When the recirculation is turned on, then the smell is not present. When the recirculation is off then the exhaust smell is strong inside the cabin. The exhaust in the cabin is causing causing respiratory problems, fatigue, eye irritation and I am concerned of passing out when driving. I frequently have to turn on the recirculation button to keep the exhaust out of the cabin but in the winter time and in high humidity situations the window fog causing an additional safety issue. I am also forced to open the windows during this time causing excessive noise and temperature control issue. I called dealer months ago and they said not covered but now I learned should have been covered but now past the 60k mile limit.

NHTSA ODI 11728084

Issue 1: After several recalls - the battery issue still remains. Often not kicking in and leaving a power deficit (loss of motive power). The gap is short, but when low speed on battery and you push the accellerator to merge/turn, etc. and there is a delay - it can cause an accident. Issue 2: The investigation of alerts of pedestrians - happens intermittently. There has never been a fix. Issue 3: The tire pressure monitoring system fails to read intermittently - a warning on the dash indicates it is not working and to get it checked. Dealership has noted problem, but never fixed. Still occurs 3+ years. Issue 4: Radio/infotainment system blanks out or becomes unresponsive. When relying on this device for navigation, that becomes a problem.

NHTSA ODI 11722854

The vehicle has experienced repeated electrical failures. On multiple occasions the vehicle would not start and lost all electrical power. The main electrical system appears to fail suddenly, causing the vehicle to become inoperable. The vehicle has been to the dealership multiple times for the same issue and was out of service for extended periods. This is a serious safety concern because the vehicle can completely shut down without warning.

NHTSA ODI 11721454

On January 23, while driving, the vehicle suddenly shut down and stopped working without warning. I attempted to restart the vehicle several times, but it would not start. Smoke was coming from the engine area, and the vehicle was completely disabled on the road. I was stranded on the roadside until approximately 11:30 PM, waiting for a tow truck to arrive. The vehicle had to be towed and taken to the dealership. The dealership later confirmed that the engine wiring harness had burned and failed. The failed component is currently at the dealership and is available for inspection. This sudden shutdown created a serious safety risk to me and other drivers due to loss of power while driving. The issue was not caused by misuse or modifications. The vehicle has since been inspected by the dealership and a manufacturer (Chrysler) representative.

NHTSA ODI 11719129

While driving 30mph in town, the vehicle shut off. The engine quit, lost power steering, dash message said, “Press brake and push button to start.” Conditions were: in e-Save mode, the gas engine was running, battery level was <1%. We came to a stop, pushed the start button, the vehicle started and drove normally. The passenger recorded most of this on video. We did complete the related recall last November.

NHTSA ODI 11718018

Turned on the car to the find the check engine light was on. Drive 5 minutes to my son’s school to pick him up. Turned the car off, then back on to see if maybe the check engine light would go off. Instead the check engine light, battery light and service hybrid charging system errors appeared on the dash. THE CAR WOULD NOT TURN OFF AND I WAS UNABLE TO PUT IT IN GEAR AT ALL. It left me stranded. I called a tow truck and about 10 min before they were set to arrive I tried turning it off and on again and it started like normal (check engine light still on) Drove 5 min home and it did it again in my driveway. Happened again when my husband started it to take a look. This happened to us one other time about 3 months after we bought the car. We’ve only had it 9 months. Both recalls have been completed. This is unacceptable.

NHTSA ODI 11712580

Was driving on a crowded interstate highway that runs through Denver when my 2022 Jeep Grand Cherokee 4xe suddenly turned off. Luckily, there were no cars in the adjacent lane and I had enough forward momentum to get across that lane and onto the shoulder of the road. There were no warning lights or alarm sounds, the engine just turned off. After reaching the shoulder, I restarted the car and could drive it to a dealership. It is currently at the Jeep dealership undergoing diagnostics. This was an unbelievably dangerous event that could have resulted in a multiple car pile up with injuries or deaths (most likely mine or my wife’s) since we were in such heavy traffic at a speed of about 70 mph. We are the sole owners of the vehicle and have kept up to date on all recalls of which there have been several. We had one recall outstanding which was due to be addressed in a few days which dealt with a potential battery fire. Not sure how that would relate to this event. We have not had any similar event with this car in the roughly 28000 miles we’ve driven it. If the car needs to be inspected, that would be fine. I’d hate to have this happen to anyone else.

NHTSA ODI 11711551

The vehicle has abruptly lost power and shut down while driving. This has happened while pulling out to cross traffic at intersections which have nearly caused an accident from the vehicle abruptly losing power in the middle of the intersection. The emergency braking system has also activated without any obstructions in front of the vehicle resulting in vehicles behind me nearly hitting me. The vehicle's four wheel drive system has also been inoperable with no parts available from Jeep to remedy this specific issue.

NHTSA ODI 11710308

Lost power and stopped on the highway Gas gauge was not accurate

NHTSA ODI 11710069

Vehicle under recall for high voltage battery fire risk, no fix available, manufacturer instructs not to charge or park near structures.

NHTSA ODI 11704594

Water pump started leaking antifreeze at 23000 miles. Dealer replaced part under warranty.

NHTSA ODI 11704374

Yesterday, I had been traveling on the turnpike and was attempting to merge back on from a rest area when the Jeep entered "turtle" or "limp" mode without warning, indicating a failure of the hybrid system. The speed dropped instantly to 2mph and the engine kept revving, generating dark exhaust and a concerning smell (hot, different from regular vehicle exhaust smell). Eventually I was able to move back into the parking area and needed to be towed. I have yet to have it evaluated by a dealership as they are closed today. Following multiple previous hybrid system recalls since purchasing the vehicle Oct 2022, I've experienced numerous malfunctions of the hybrid system (taking it to the dealership multiple times to be evaluated after the "wrench" service hybrid electric system warning showed) over the last 6 months. Each time I've been told a "software reset fixed it" by the dealership. The problems with this hybrid system have been increasing in severity. Currently two recalls are in place due to these hybrid system issues (remedy not available). This was a scary, dangerous experience and I have no confidence in Stellantis resolving this issue.

NHTSA ODI 11702084

Timing cover leak, replaced by dealer once covered under warranty. Few months later same leak occurred in the same park after dealer replacement. Back to the dealer to have checked, dealer found that the head gasket during manufacture/casting has defect causing the head gasket to protrude into the mounting surface for the timing cover gasket/seal causing improper seal and securement. Dealer got Jeep engineers involved and found it was during manufacture and assembly/casting process. New head gasket being replaced and installed inspection of all mounting surfaces on cylinders valves and pistons for additional damage, and replacing timing cover gasket again. This caused loss of engine oil over time even after dealer fix and replacement the first time, this could cause drivers to not know they are low on engine oil causing potential catastrophic engine damage or failure/seizing during normal operating conditions. This is a common failure in the Jeep 4xe of timing cover seal issues and leaks.

NHTSA ODI 11701898

I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.

NHTSA ODI 11700537

Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph

NHTSA ODI 11691296

The car will cut off and loose power due to the battery issue It has been in the shop 5 or 6 times for this issue and some of the stays were over 30 days at a time They said they have no fix for the repair needed not to drive it but no one can make payments on a car and not drive it for months waiting on a repair. They refused to buy the car back or replace it with a new one.

NHTSA ODI 11690212

The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through NHTSA Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.

NHTSA ODI 11688409

Defroster and heat rarely work. On multiple occasions, the heater does not work and just blows cold air. It is not reliable to defrost the windows and blow hot air. Tested on August, 29th, September 5th, September 6th, September 10, September 11

NHTSA ODI 11687775

Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system

NHTSA ODI 11687830