What 358 owners told NHTSA about the 2022 Jeep Grand Cherokee Srt

On 01/30/26, I delivered my vehicle to an authorized Jeep dealership for the third time in connection with Safety Recall 68C involving the hybrid battery system. The recall addresses a battery defect that carries risk of fire. This is the third occasion on which I have had to leave my vehicle with the dealership because the recall repair has not been successfully completed. During the most recent service appointment, the recall repair procedure failed. I was informed that the hybrid battery would require full replacement and that the vehicle could not be returned to me. The vehicle has remained at the dealership and out of service since that date. As of 02/16/26, I have not been provided with a confirmed estimated time of arrival for the replacement battery. The vehicle remains unusable pending completion of the recall repair. No loaner vehicle was provided when the vehicle was rendered inoperable due to the failed recall repair. I was therefore required to obtain a rental vehicle at my own expense in order to maintain transportation for work and daily obligations. On January 30, I received written authorization from Jeep Customer Care approving rental reimbursement at $60 per day and explicitly listing specific companies as acceptable providers. Based on that written authorization, I secured a rental vehicle within the approved rate. After incurring rental expenses, I was informed reimbursement would be limited to $25 per day due to the rental company I chose being categorized as a third-party provider, despite being specifically listed in the written approval. It is not feasible to obtain a comparable rental vehicle in my area at $25 per day. The reimbursement discrepancy remains unresolved. The vehicle remains out of service. I am continuing to incur rental expenses and will be responsible for paying the difference out of pocket despite having relied on written authorization.

NHTSA ODI 11718349

While driving 30mph in town, the vehicle shut off. The engine quit, lost power steering, dash message said, “Press brake and push button to start.” Conditions were: in e-Save mode, the gas engine was running, battery level was <1%. We came to a stop, pushed the start button, the vehicle started and drove normally. The passenger recorded most of this on video. We did complete the related recall last November.

NHTSA ODI 11718018

The contact owns a 2022 Jeep Grand Cherokee. While the contact’s daughter was reversing in a parking lot, the audible chime for the closeness of an object or vehicle failed to function as designed. There was an image displayed on the screen. The failure was intermittent but was a recurring failure. The vehicle was also experiencing other electrical failures. The contact stated that in early January, there was an unknown warning light illuminated on the instrument cluster. The vehicle was taken to a local dealer and the warning light was reset. The contact was asked if the battery had recently drained completely. The contact stated that the battery had not been drained. The contact stated that several recall repairs had been performed on the vehicle. The vehicle was not repaired. The manufacturer was contacted and was concerned about the safety of the vehicle. The failure mileage was approximately 76,000.

NHTSA ODI 11717345

Smoke set off smoke dector in garrage has a burning smell not plastic like metel and the car has a odor like nail polish on the inside. I am writing to provide an urgent update regarding my Jeep. Per our previous discussions, we had intended to coordinate a service visit to the Concord dealership. However, as of today, Jan 27 2026 at approximately 2:29pm, the vehicle has experienced a catastrophic failure and is no longer safe to operate or store in an enclosed structure. The vehicle currently presents a severe fire hazard. While attempting to move it today, the following occurred: Smoke and Melting Odor: The vehicle began emitting a strong odor of melting components. This was severe enough to trigger the heat and smoke detectors in my garage. Erratic Electrical Behavior: Even with the ignition in the "Off" position and the charging cable disconnected, the vehicle continues to make loud clicking and internal cycling noises. Total System Failure: The dashboard displayed multiple critical errors, including “Unable to detect key fob,” “Service electric charging system,” and “Hybrid System Failure.” Loss of Motive Power: The vehicle entered "Turtle Mode" and repeatedly stalled, rendering it undrivable. Immediate Requirements: Given that this vehicle has already undergone three unsuccessful repair attempts and now poses a direct physical threat to my home and safety, I am requesting immediate instructions on how Chrysler intends to safely remove this vehicle from my property. I have documented the alarms, the error messages, and the sounds via video for your engineering team to review. Because of the fire risk, I will not attempt to start, charge, or drive the vehicle to the Concord location (85 miles away). Please confirm receipt of this safety notification immediately and provide a plan for a tow and a final resolution regarding a buyback, as this vehicle is clearly non-conforming and hazardous. Will not let me upload videos and pictures

NHTSA ODI 11714060

Turned on the car to the find the check engine light was on. Drive 5 minutes to my son’s school to pick him up. Turned the car off, then back on to see if maybe the check engine light would go off. Instead the check engine light, battery light and service hybrid charging system errors appeared on the dash. THE CAR WOULD NOT TURN OFF AND I WAS UNABLE TO PUT IT IN GEAR AT ALL. It left me stranded. I called a tow truck and about 10 min before they were set to arrive I tried turning it off and on again and it started like normal (check engine light still on) Drove 5 min home and it did it again in my driveway. Happened again when my husband started it to take a look. This happened to us one other time about 3 months after we bought the car. We’ve only had it 9 months. Both recalls have been completed. This is unacceptable.

NHTSA ODI 11712580

The vehicle has abruptly lost power and shut down while driving. This has happened while pulling out to cross traffic at intersections which have nearly caused an accident from the vehicle abruptly losing power in the middle of the intersection. The emergency braking system has also activated without any obstructions in front of the vehicle resulting in vehicles behind me nearly hitting me. The vehicle's four wheel drive system has also been inoperable with no parts available from Jeep to remedy this specific issue.

NHTSA ODI 11710308

Lost power and stopped on the highway Gas gauge was not accurate

NHTSA ODI 11710069

Issue has occurred at least 4 times: upon start, vehicle infotainment system appears in Italian language (difficult to revert to English as menu controls are now in a foreign language). Forward Collision OFF warning light illuminates on dash. Vehicle settings show all forward collision warning systems are ON. Servicing dealership has not identified any Diagnostic Trouble Codes with forward collision warning systems. Only way to reset system is dealer service via propriety manufacturer software. Multiple other Jeep Grand Cherokee owners reporting same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11709020

The contact owns a 2022 Jeep Grand Cherokee. The vehicle was serviced under NHTSA Campaign Number: 25V741000 (Electrical System), but the failure occurred. The contact stated that the NHTSA website showed "Remedy not yet available" regarding the remedy, and the contact was concerned that the dealer informed the manufacturer that the recall repair was performed. Most recently, the contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle failed to recognize the key fob. The contact stated that the battery had discharged from 90% to 59% in less than three days. The vehicle was taken to the dealer; however, the dealer had not inspected or diagnosed the vehicle. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,425.

NHTSA ODI 11709166

My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle remains in use without a permanent fix.

NHTSA ODI 11708620

The vehicle has experienced recurring safety-related issues associated with the hybrid electrical and propulsion systems. During normal operation, warning messages related to the hybrid system appeared, and the vehicle entered reduced functionality or became unreliable to operate. These conditions created concern about potential loss of propulsion while driving. In addition to propulsion concerns, the vehicle was subject to manufacturer recalls related to the high-voltage battery system, including warnings regarding battery overheating and potential fire risk. Recall-related service was performed by an authorized dealer; however, safety concerns persisted after service was completed, and confidence in the safe operation of the vehicle was not restored. The ongoing nature of the electrical and hybrid system issues, combined with recall notices involving battery fire risk, created a safety concern for continued use of the vehicle, particularly due to the possibility of vehicle malfunction or battery-related hazards during normal operation or while parked. No crash or injury occurred, but the condition raised ongoing safety concerns. The issue has occurred more than once and was not permanently resolved despite dealer inspection and recall-related service.

NHTSA ODI 11708123

The contact owns a 2022 Jeep Grand Cherokee. The contact was electrically shocked while touching the vehicle on two separate occasions; while opening the driver's side door with his right hand, and while his hands were on the steering wheel. The contact also stated that while driving 45 MPH, the vehicle shut off without warning. The contact was able to restart the vehicle, and the vehicle returned to normal functionality. The contact later received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was advised to not park the vehicle in the garage and to not charge the vehicle. The failure mileage was approximately 16,000.

NHTSA ODI 11704651

The contact owns a 2022 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11704170

The contact leased a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed to the dealer, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact requested a loaner vehicle. The contact was given a case number. The manufacturer stated that no local dealers were able to provide a loaner vehicle. The contact was informed to seek alternate transportation until the remedy became available. The contact had not experienced a failure.

NHTSA ODI 11704295

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact was informed that the repair could not be performed until parts were available. The contact was informed that she would receive a call back several times, however the contact had not yet received a call back. The contact had been waiting for a month for a call back from the manufacturer. The contact had not experienced a failure.

NHTSA ODI 11704084

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that there was an abnormal sound coming from the rear suspension after the vehicle was purchased. The vehicle was repaired several times; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100.

NHTSA ODI 11703681

The vehicle losses propulsion. The EV battery drains rapidly. Electronics and hazards will not turn off at times. The head unit screen and user interface is unstable and in consist. Instrument cluster provides has had previous failures.

NHTSA ODI 11703538

My 2022 Jeep Grand Cherokee has an active safety recall (#68C – 2020–2025 JL & 2022–2026 WL) related to the battery/electrical system. The dealership informed me that Stellantis does not have a repair or remedy available and does not expect parts until at least April 2026, possibly longer. This means the vehicle cannot be repaired, sold, or traded for over a year. I have been without the car since July 2025, since the last recall B273C-00 – Digital Crash, and now this recall, and have incurred rental costs, insurance, and additional car payments due to loss of use. This is a serious safety concern, and the extended delay is causing significant financial hardship. I am requesting NHTSA review the manufacturer’s delay in providing a remedy for this recall.

NHTSA ODI 11702686

How many recalls does one vehicle get in 2 years of ownership get before they take car back? This is the absolute worst vehicle I have ever owned at $64,100 price tag. We went through this battery recall last year at this time and could not use hybrid system for 5 months and had to park outside until recall was performed and god forbid you take grandkids anywhere in it, and with all the countless other problems that are so speratic they cannot fix.Recall number 95B, when weather was finally warm enough for them to perform the diagnostics on it, it was deemed okay. Now I get another recall for same thing and once again it is a fire hazard again and no fix is available according to recall info. So people are suppose to drive around in a $64,100 vehicle that could go on fire and cannot park in garage or use hybrid system for its intended use. Tonight s weather is suppose to be -10 degrees F in Iowa and we keep having problems with the heater blowing cold air and have taken it to dealership for total of 10 days trying to figure this problem out with no resolve yet. When does someone finally say is enough is enough? They have had my Jeep in their dealership 34 days total not counting recalls trying to resolve why the power steering goes out and all safety devices are offline and nnobody can resolve these issues so it is a total crap shoot every time you start it up! The fire hazard thing really bothers me being a past fireman and nobody seems to care, just park your car away from flammable material and structure, are you kidding me! What happens when you have kids and grandkids in this car? Somebody ha to help us! Internet is flooded with these problems with Jeep 4XE. Please help us out of this situation because Stellantis and dealerships do not care! You want your family riding this crap when heat does not work and windows fog over or start on fire while your driving or its sitting in driveway while you sleep? I tried to Lemon Law this last year so I have 70 plus docume

NHTSA ODI 11702845

Driving home and car had a sudden loss of power randomly while driving. It would not restart until 5-10 minutes later despite multiple start/stop attempts. On the screen it stated to “plug in to condition battery.” We were in the left lane on a busy road with construction and were almost rear ended multiple times while car was not functional. Have had multiple issues with battery on this 4xe - did recent software update at dealer. I have taken it to dealer previously for battery code (service battery) and they stated they can see code, but unsure of what problem is. No warning lights prior to incident. It sounds like through reviewing on internet this is a common problem with 4xe vehicles and if it hasn’t killed someone yet, it certainly will. We did call 911 for assistance due to the vehicle being disabled in middle of highway, but no official report was made.

NHTSA ODI 11702164

Yesterday, I had been traveling on the turnpike and was attempting to merge back on from a rest area when the Jeep entered "turtle" or "limp" mode without warning, indicating a failure of the hybrid system. The speed dropped instantly to 2mph and the engine kept revving, generating dark exhaust and a concerning smell (hot, different from regular vehicle exhaust smell). Eventually I was able to move back into the parking area and needed to be towed. I have yet to have it evaluated by a dealership as they are closed today. Following multiple previous hybrid system recalls since purchasing the vehicle Oct 2022, I've experienced numerous malfunctions of the hybrid system (taking it to the dealership multiple times to be evaluated after the "wrench" service hybrid electric system warning showed) over the last 6 months. Each time I've been told a "software reset fixed it" by the dealership. The problems with this hybrid system have been increasing in severity. Currently two recalls are in place due to these hybrid system issues (remedy not available). This was a scary, dangerous experience and I have no confidence in Stellantis resolving this issue.

NHTSA ODI 11702084

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while in park(P), the vehicle lost power. Two unknown warning lights were illuminated. In addition, the contact stated that while her husband was driving approximately 70 MPH, the transmission unexpectedly downshifted while the accelerator pedal was depressed. The vehicle was towed to the local dealer on several occasions, where the ECM and an unknown module were replaced. In addition, the system was restarted; however, the failures persisted, and the local dealer related the failure to NHTSA Campaign Number: 25V741000 (Electrical System); however, parts were not yet available for the recall repair. The contact stated that the vehicle remained at the local dealer, exposed to the weather for approximately 3 months. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,300.

NHTSA ODI 11700785

Earlier this spring, when we started our 2022 Jeep Grand Cherokee, the language had changed itself to Italian, the units were metric, the ‘Forward Collision’ off icon was stuck on the dashboard. Also the paddle shifters did not work. In May, 2025, we paid $204.41 to Gary Mathews Motors in Clarksville, TN to ‘diagnose’ and ‘fix’ the issue. Fast forward to this month, and the issue happened again! They didn’t ‘fix’ anything. See forum where HUNDREDS of other owners are experiencing the same exact issues: [XXX] Also see Star bulletin regarding this issue: [XXX] From what I can see in the forums, there is no permanent fix for this issue. Despite this, Jeep/Stellantis keeps charging customers to ‘diagnose’ and ‘fix’ the issue which is a scam/fraud since they know there is no permanent fix. I have reached out to Jeep, and been promised follow-up from one of their specialists that never comes. I have all transcripts and promised timelines to expect follow up that never happen. I will attach photos where they admit they haven’t met the timeline for follow up that was communicated, and as of now, despite additional promises of communication/follow up I still have not heard from them. Having a forward collision system that does not function properly puts myself and others at risk. Also having a dash in units/language you do not understand is also a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11700889

I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.

NHTSA ODI 11700537

Hello, I am reaching out to formally escalate an ongoing safety concern with my vehicle’s reverse guidance system, which continues to malfunction despite multiple service visits. This issue directly affects my ability to safely operate the vehicle and creates a daily hazard while backing up. I have already taken my vehicle to the dealership multiple times, and each attempt has failed to resolve the problem long-term. I have also contacted Jeep Corporate and was assigned Case Number, which has since been escalated to a case manager. However, the issue remains unresolved, and I am no closer to a permanent fix. This problem is especially concerning given the recent Jeep recalls involving camera, rear-visibility, and electrical/software issues. The recurring malfunction in my reverse guidance system appears to be directly aligned with the types of failures documented in these recalls, further reinforcing that this is not an isolated defect. At this time, I am requesting the following: 1.Immediate review and escalation of my case. 2.A definitive corrective action plan to permanently repair the reverse guidance system. 3.Confirmation on whether my vehicle qualifies for any recall-related repairs, software updates, or component replacements related to rear-visibility systems. 4.If the issue cannot be corrected, I am requesting that Jeep explore goodwill options, including replacement or repurchase consideration, given the repeated failures and ongoing safety risk. I have been patient throughout this process, but the unresolved malfunction of a critical safety system is unacceptable. Please respond as soon as possible with next steps. Thank you, [XXX] [XXX] [XXXX@icloud.com] Vin [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11700210