My camera and backup system have not been working correctly since early March of 2024. It has been in service seven times since then, at two different dealers and no service department has been able to fix the problem. There were no warning signs at all, the camera and backup just stopped working. It has been fixed 7 times and each time it has worked leaving the dealership from six through ten days. Occasionally it has gone out, comes back on, but never lasts for more than a day or two. I have notified Hyundai Corporation and have been working with a customer service representative but she has not been able to be terribly helpful. Hyundai tells the service department what parts to order, they do, but the problem has never been fixed successfully. The vehicle has been examined and fixed by two Hyundai service departments. I hit a pole in the West Palm Beach Airport, my camera and back up system were not working, the pole was below the view of the mirrors and it resulted in 2000.00 worth of damage which I paid for out of pocket. The date of this incident was March 23, 2025. I did not call the police as it did not involve another car so technically I guess it was an incident rather than an accident. I do not feel safe driving this car, especially during evening hours.
NHTSA ODI 11698631