What 14 owners told NHTSA about the 2022 BMW 5 Series Hybrid Sedan

Sensors around vehicle are faulty and break and/or become dysfunctional very easily. Improper and/or no warning provides false sense of security or danger. BMW is requesting customers pay to address the faulty product sensors. Service representative informed me that it is a known issue but the manufacturer has yet to deal with the problem. Vehicle has only 20K miles on it and in perfect condition besides these faulty sensors.

NHTSA ODI 11690264

Vehicle continues to take over randomly when no vehicle, object, pedestrian or other item is on the road ahead of the hood. This persistent problem has been reported to the manufacturer and BMW dealerships on no less than (6) occasions – BMW advises the vehicle performs normally which isn't the case. ADAS/AEB takes over for no apparent reason, randomly, sometimes a few times per month, other times a few months apart – depending on speed at which the vehicle is traveling, the incident causes soft tissue injuries as was again the case on Friday, (XXX] when vehicle came to an abrupt stop when no vehicle, object, pedestrian or other item was on the road ahead of me as I was traveling southbound around 20mph on [XXX] around [XXX] (weather was sunny, road was dry). I suffered whiplash injuries which was confirmed later in the afternoon by Cedars Sinai hospital group in Beverly Hills, CA. BMW and their dealerships refuse to acknowledge the ADAS/AEB is faulty and continues to deny my safety documented concern which has led my vehicle to be serviced for more than 100 days since taking delivery in 2022, to no avail. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11580570

Vehicle randomly and erroneously triggers forward collision warning and automatic emergency braking at different speeds when no car or pedestrian is present on the road and the danger of an imminent collision is actually null. This has happened around 5 times in a year of ownership. Last time this event occurred, the car was traveling around 35 to 40mph which resulted in my getting whiplash (and nearly rear-ended) when the car applied what felt like its full braking power when no one was on the road, the weather was clear and no imminent danger was ahead. No error message ever appeared anywhere on the dash. Brought the vehicle in for service and was advised that the dealer cannot reproduce the issue and that nothing is wrong with the vehicle since no error code is found in the on-board computer. I have since been unwilling to drive my vehicle for extended periods of time for fear of injury to myself, passengers, pet or other road-users.

NHTSA ODI 11519843