What 66 owners told NHTSA about the 2021 Volkswagen Jetta Hev

Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-initiated distraction and safety hazard that disables cabin instrumentation.

NHTSA ODI 11747680

Shifting vehicle into reverse, turns of back up camera, then shifting into drive camera remains on for a set period of time, if shifted back into reverse as camera turns off, camera will not come back on. Android Auto was being used.

NHTSA ODI 11668317

Driver door lock actuator motier lock sticking not opening from outside have to open from inside handle after unlocking with the remote

NHTSA ODI 11646371

Since January of 2024, I been having issues with this vehicle. Check engine light came on after 3 day of purchase I was told it needs to be reset. From there vehicle emissions valve failed, N80 valve, electronic module and now fuel injection

NHTSA ODI 11642859

Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.

NHTSA ODI 11625901

What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.

NHTSA ODI 11615365

As you park the car the EPB faulty parking brake engages without being told to engage

NHTSA ODI 11612485

When I started my car a light came on saying “check starter system” and I turned the car off and then turned it back on and same message appeared. I waited until it was cooler outside and tried it again and the light disappeared. I’m aware of the recalls on the 2019-2020 Jetta and the faulty ignition switch, and I believe this is what it is as well.

NHTSA ODI 11604356

Front passenger door latch/actuator failed and door will not lock with inside door lock, key fob, or upon auto-lock activation at 10 mph. Rear passenger door is also intermittently not locking with auto-lock feature and/or key fob. Driver side is also making an abnormal sound when auto-locking.

NHTSA ODI 11592640

The car would not turn on while using the start/stop feature on three different occasions. Once at a stop sign when I wanted to reverse to make sure I was not pulled out too far into an intersection. I was stuck and could not get out of the way of a car coming. Each time I had to shut the vehicle off completely to restart the system.

NHTSA ODI 11507553

Bad bearing in left front wheel. Radio shuts down anytime even when reverse camera is active. Front collision warning and auto braking for clear road, no obstruction. Smog warning override when check engine light for fuel system delivery done by mechanic at Flow VW of Greensboro NC. Car has been in shop for all of these problems and nothing has been fixed. New radio installed but it still shuts down whenever. Every repair they have done has only damaged more parts of the car.

NHTSA ODI 11504172

When I started the car an alert came on the said the door there was a driver door contact switch error. When I was trying to back up the emergency brake came on. The door was closed. There was an electric parking break error. Also a start stop error. When trying to go forward the parking brake kept coming on. I was going 10 mph and the e brake engaged and would not let me out unless I turned off the car and turned it back on. When I brought it to the dealership they ran tests on it and they said it was the door wiring harness. There is problem with it and IT IS NOT SAFE TO DRIVE. When driving around corners it also has a tendency to want to depart you from the lane. It will try to kick you out of the lane even if you are in the middle of the lane. It has done this around corners and when driving straight. It caused my sister to be driven off the road. This has been brought to the dealerships attention and they found a problem with the lane departure and told me that they could fix it and then they came right back and told me that there was nothing wrong with the car.

NHTSA ODI 11457912