What 650 owners told NHTSA about the 2021 Tesla Model 3 Bev

Component: Lane Support System — Emergency Lane Keeping (ELK) Part of standard Autopilot safety suite (not FSD) activated without valid lane detection data and pushed the vehicle into the oncoming lane of traffic on Ohio State Route [XXX]. The system then aborted mid-intervention (LSS_STATE_ABORT), leaving the driver in the oncoming lane. The resulting head-on collision killed both drivers — the [XXX] Tesla driver and the driver of the oncoming vehicle. Two people died because of this ELK malfunction. Tesla's own telematics data confirms the following sequence: 5At 23:51:17.420 UTC, the Lane Support System activated Emergency Lane Keeping (LSS_STATE_ELK). 6At 23:51:17.652 UTC (232 milliseconds after activation), the system logged ALC_UNAVAILABLE_NO_LANES — confirming it had no valid lane detection data during the intervention. 7At 23:51:17.755 UTC (335 milliseconds after activation), the system logged LSS_STATE_ABORT — the system cancelled itself mid-intervention. 8During the 335-millisecond intervention, the vehicle's steering angle reached -16.79 degrees leftward and lateral acceleration measured +1.200 m/s² leftward — both confirming the vehicle was pushed into the oncoming lane. 9The driver responded with the largest steering torque (-5.08 Nm rightward) and largest rightward steering angle (+19.50 degrees) recorded in the entire telematics file — confirming he was actively attempting to recover. 10 The head-on collision killed both him and the driver of the oncoming vehicle. We requested additional telematics data from Tesla through the Tesla app. A forensic expert has examined the vehicle's ECU motherboard— missing critical fields including continuous yaw rate, high-resolution steering data, ELK steering commands, and lane detection confidence scores. A subsequent request for additional data produced an error message and Tesla has not provided further data. This crash is the exact behavior under PE25012. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11750627

Front Seatbelt On March 13, 2026, at approximately 7:51 PM EST (23:51 UTC), the driver of a 2021 Tesla Model 3 was killed in a head-on collision on SR 741 in Warren County, Ohio. Two people died in this crash — the Tesla driver and the driver of the oncoming vehicle. Tesla's own telematics data (provided to the family post-crash) reveals that the driver's seatbelt unlatched at Row 5115 / 23:51:03.269 UTC — exactly 14.15 seconds before the collision. The driver was actively driving at the time, as confirmed by 66 separate steering torque readings between the seatbelt unlatch and the crash, ranging from −1.59 Nm to +2.15 Nm in constantly alternating directions — the signature of active lane-holding. The seatbelt released on its own while the driver was actively steering based on tesla data at approximately 66 mph. No rational driver unbuckles their seatbelt while driving 66 mph on a busy two-lane road. The telematics data proves continuous active driving before, during, and after the seatbelt event. The seatbelt failure is a separate and independent defect from the Emergency Lane Keeping (ELK) system failure that caused the collision (which is the subject of a separate NHTSA complaint). Even if the collision was unavoidable, a functioning seatbelt may have saved the driver's life. The seatbelt failure independently contributed to the fatality. The following data is from Tesla's own telematics file provided to the family: Timestamp (UTC)RowEvent 23:51:03.269 5115 Driver seatbelt status changes from LATCHED to UNLATCHED 23:51:03.269 – 23:51:17.420(row 5115–5311)66 steering torque readings confirm active driving (−1.59 to +2.15 Nm) 23:51:17.4205311ELK system activates (separate defect) ~23:51:19.0—Head-on collision — driver unrestrained — two fatalities Pattern of identical complaints from other 2021 Model 3 owners (ODI 11713076, 11738583, 11684327)

NHTSA ODI 11750698

The driver-side seat belt buckle/receptacle failed during normal use. There was no collision, impact, or misuse involved. While using the seat belt as intended, the buckle assembly separated/broke unexpectedly, causing the seat belt to no longer function properly. This appears to be a failure of a critical safety component rather than normal wear and tear. The vehicle should not be considered safe to operate until the restraint system is properly inspected and repaired. The failure occurred without warning and under ordinary driving conditions.

NHTSA ODI 11738583

- The rear middle seatbelt became locked and will not unwind or extend. The seatbelt remained stuck in the retracted position, making it unusable. The vehicle and seatbelt assembly are available for inspection upon request. However, Tesla has already fixed the issue, but I feel we were wrongly charged because I believe this should be a recall. I searched this issue online, and others have reported the same issue. Because we rarely have the need to use our rear seats, it wasn't until years later we discovered this issue. - Because the rear middle seatbelt cannot be extended, that seating position cannot safely be used. Any passenger sitting in that position would not have a functioning restraint system in the event of a collision, creating a safety risk. - Yes, Tesla service inspected the vehicle and confirmed that the rear middle seatbelt was locked and not functioning properly. - The vehicle has been inspected by Tesla service. It has not been inspected by police, insurance representatives, or other third parties. - No warning lights, alerts, or messages appeared prior to discovering the issue. The seatbelt was found to be locked when we attempted to use it, and it would not extend.

NHTSA ODI 11723723

The driver’s side belt makes a “click” sound when latch is inserted into the locking component but at times does NOT remain lock and the belt is released shortly after. The issue is sporadic. The belt is released with a low amount of force i.e. adjusting the body in the seat or twisting body to look over the shoulder

NHTSA ODI 11713076

Driver belt latch failed while driving

NHTSA ODI 11684327

Correction: Retrofit SBR in OCS Equipped Front Passenger Seat - Remove and Replace. FIRST ROW - SEAT BELT REMINDER SENSOR BOX CLIP (1130363-00-B), FIRST ROW OCCUPANCY SENSOR(1099592-00-F) FIRST ROW SEAT HARNESS ASSEMBLY - RIGHT HAND (1489060- 03-G). This car has 69k miles and I'm informed this is out of warranty and has a cost of $696.75 to repair on a car that is less than 4 years old. Saying the sensor failed is not accurate as the error does not exist unless there is someone in the passenger seat which tells me the sensor is working somewhat. Tesla will not inform me of what will and will not work in the event of a collision but that these items need to be replaced to ensure safety of occupant's. I am skeptical since safety is your number one concern and should be the concern of every auto manufacturer. Unless damage by the owner specifically, how and why is this not covered for the life of the vehicle?

NHTSA ODI 11675374

RCM2_a636 Front passenger safety restraint system fault Service is required Passenger airbag turns OFF when a passenger is sitting in it. Error is intermittent and while occasionally turn off and on. Seems like a lawsuit waiting to happen should someone get in a car accident.

NHTSA ODI 11668094

The contact owns a 2021 Tesla Model 3. The contact stated that while a family member was attempting to use the rear middle seat belt, the seat belt failed to extend and was unusable. The vehicle was taken to a Tesla Service Center, where the seat belt was replaced. The vehicle was repaired as an out-of-pocket expense. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.

NHTSA ODI 11626911

Rear left seatbelt randomly stopped latching properly. Seat belt buckle goes into the latch but doesn't stick inside and just slides right out.

NHTSA ODI 11607851

Passenger SRS system fault. Initial error is due to a fault with the occupancy sensor. Presumably disabling or degrading seatbelt pre accident tensioning and proper airbag deployment. Also causes repeated & distracting beeps throughout drive.

NHTSA ODI 11598091

UNKNOWN

NHTSA ODI 11575945

The rear middle seatbelt has permanently locked and is unusable. It occurred after having the rear seats folded down and was observed when replacing the seat-backs to their normal position. Tesla has refused to repair due to vehicle being out of warranty despite the vehicle not having been involved in any collision.

NHTSA ODI 11546093

When trying to seat belt on, under normal conditions, seat belt fails to engage. The belt is stuck in full locked mode. Issue happens intermittently. Failure of seat belt forces no occupancy of front passenger seat, as the only alternative would be to not wear a belt. This raises the following concern: 1. Will the belt fail to work properly in case of a crash event? 2. Will the belt disengage when normal driving. TESLA did NOT replace the belt under warranty and out of concern for my passengers, I replaced it under my own cost

NHTSA ODI 11527361

Tesla Model 3 main computer system failure. Failure was not cause by any negligence by the operator. The vehicle was parked over night and upon attempting to operate the vehicle the following day there was no power to the screen. There were no warnings prior. The screen which displays vehicle speed, vehicle battery level, seatbelt warning indicators was inaccessible. Also as a result of the computer failure the vehicle did not emit the required pedestrian safety sound, the front and rear collision warnings were disabled, charging was not possible, the ability to disable passenger airbags in case of a child needing to be transported in the front was inaccessible, if the vehicle was operated during winter the ability to defrost the windshield would be impossible and all safety and security features were disabled. The screen/computer has been an issue for several owners as easily viewed by a simple google search. The vehicle is only a year and a half old and was purchased new. The issues that occurred from the defective computer could of easily have caused of an accident or a caused disabled pedestrian to have been hit. The computer was deemed the cause by Tesla’s service professionals.

NHTSA ODI 11478922