What 329 owners told NHTSA about the 2021 Kia Telluride

Here are some basic facts on what has happened: On August [XXX] I was in my driveway, in Mt Pleasant, SC, when my car rolled down my driveway with my two kiddos inside, resulting in me reacting and getting knocked over by the driver side door and the car running over my chest. I had 5 broken ribs, 4 are now titanium, several broken bones, a punctured lung and a torn acl. There is a police report but do not have to upload right now This was reported and Kia had my car for about a month to investigate it and gave us a very brief response stating “After the preliminary investigation results indicate that the vehicle functioned as intended, no issues found with the parking mechanism.” Because of the trauma this has caused me, I made my husband make the car disappear and he sold it to a local CarMax in Charleston. This safety recall came out on March 26th saying cars rolled away and they are updating software so cars do not move with car doors open. Kia is also stating there have been 16 cases not resulting in injuries. The Kia I had is a 2021 within this range and the VIN is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11587469

My car was in park and went into reverse with my two kiddos in the car in my driveway. I tried to jump in but the car door knocked me over as the car rolled faster as I was holding my sweet one year old and ended up rolling over my ankle and chest. [XXX] fortunately ended up with a scratch but I ended up with a broken leg and 6 broken ribs, a punctured lung and torn acl. I am lucky to be alive There is a police report I do not have right now and a ton of medical bills INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11580152

There were 2 lanes going in the same direction and I was on the right. The road was turning to the right and ended up hitting a car in the lane on the right. Road conditions were wet but no puddling. I depressed the brake pedal to reduce my speed for the turn, but and I kept going as if I hadn't hit it at all. By moving from the right to the left lane, the car was going up a slight bank. There was no skidding, no rumbling from the anti-lock, just a steady forward motion. I was so caught off guard with this unusual movement of the car that I thought my brakes had locked, so I didn't bother try turning the wheel.

NHTSA ODI 11570087

While driving in a parking garage and going down a ramp to the next level, all of the lights on my dashboard popped on and the brakes stopped working. The emergency brakes failed to work, and we crashed into a wall/air conditioning unit. Luckily, we were going slow since we were in a parking garage and did not hit another car, but if we were on a highway and/ my entire family were in the car, someone could have died not only in my car but in other cars. The vehicle has been inspected by the dealership, but only after 3 weeks, and I've had to call to get any sort of communication from Kia. They have been horrible with communication. They also have not offered guaranteed reimbursement for a rental car nor have they offered a loaner. Insurance has inspected the car from a collision perspective and gave a quote on the damages. There were warning lights on as we were going down the ramp when the brakes went out.

NHTSA ODI 11515156

The brakes on my 2021 Kia Telluride failed while pulling into my side entry garage. The Telluride's brakes went limp, losing pressure and dropped to the floorboard. The Telluride crashed into the interior of the garage, coming to a complete stop after slamming into the foundation of the house. Once stopped, the Telluride could be put in park and braking was restored. Home surveillance captured the event and it is available for viewing at: https://youtu.be/AdJ6tXyK57k

NHTSA ODI 11433328