What 329 owners told NHTSA about the 2021 Kia Telluride

Kia had a safety recall which required a software update to address the potential of the car moving/ rolling away while parked. Kia addressed this by updating the software to automatically set the parking brake when the vehicle is turned off. In the northeast/ rust belt states where there is water/ salt and rust, the brake pads rust and freeze to the rotor. The brakes lock up, physically jerk and cause damage to the braking system when driving away. Owner's manuals normally recommend that the parking brake not be set when under these wet and winter conditions. The brake rotors and pads are being prematurely damaged and may result in sudden failure. This "cheap software fix" needs to be changed and the drivetrain parts/ parking pin should be appropriately repaired on all affected vehicles.

NHTSA ODI 11724100

After having a rear brake replacement on 10/14/25 - was driving to work on 10/28/25, hear a clunk noise that repeated at random. When pulling thru a parking lot I lost my brakes completely. When I parked the car I looked at the brake and the newly installed caliper had fallen apart. Towed to shop to have the vehicle looked and then replaced the caliper with the same brand caliper from the dealership.

NHTSA ODI 11696343

Driving and trying to brake and brake pushed to floor and still not stop.I pulled over and called AAA.While waiting for AAA to arrive low brake fluid light came on.AAA driver arrived and stated bolts protecting driver side rear tire were gone and caliper on that side were left hanging.Towed to Kia Dealer and stated bolts were clearly removed.Last visit to Kia dealer was 30 days ago only for oil change not brake work.Dealer repaired caliper bolts and pistons for over 2000.Dealer had no idea why bolts came off by themselves and why it happened. There was no warning or lights going off until after brakes failed.Luckily when it happened i was only on back roads so could slow down eventually without incident but if I had been on highway not know how I would have come to a stop before crashing.Can anyone tell me why this happened and how to prevent it from ever happening to me or anyone else owning a Kia Telluride

NHTSA ODI 11678936

I am reporting a serious and ongoing electrical and transmission issue with my 2021 Kia Telluride (VIN: [XXX] ). The problem began under 20,000 miles and has continued intermittently for years, progressively worsening. My vehicle is currently at ~99,600 miles and under extended warranty. The key safety concerns include: Transmission Lockout: The vehicle intermittently becomes stuck in Park and will not shift, even with the brake depressed. No-Start Condition: The vehicle will randomly become completely unresponsive—no dash lights, no infotainment, and no engine start. Electrical System Failure While Driving: Multiple safety systems fail mid-drive, including: Loss of power steering and air conditioning Random activation of ESC, TPMS, Collision Assist, Blind Spot, and Parking Brake warnings Infotainment screen turns off while in motion Component Failures Due to Electrical Shorts: Both the radio and the backup camera were diagnosed with shorts and had to be replaced under warranty. Brake Lockout Post-Shutdown: The brake pedal becomes very firm and the vehicle will not restart until hours later. Most concerning, my wife and children have been left stranded in the disabled vehicle on multiple occasions due to these issues. The car has been in the shop several times — around 50,000 and 80,000 miles — but no permanent resolution has been found. This is a clear and escalating safety hazard. The failures affect critical systems while driving and leave the vehicle unpredictably disabled. Kia has been made aware and an escalation is underway, but I am filing this report to ensure the NHTSA is aware of the pattern and potential danger these failures pose to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11668821

My dealer installed new software that sets the parking brake when the shifter is put in the park position. When I'm driving the car and stopped at a red light and open my door to let an insect out or spit or to make sure the door was closed completely or whatever the reason, the parking brake is set even though the car is still in drive and my foot is on the brake. This is fine. However, when I close the door, release my foot from the brake pedal and press the accelerator, the parking brake remains engaged. I feel that this can lead to safety issues if a driver is not aware of why their car will not move. They can become a traffic hazard or attempt to drive their car with the parking brake still engaged. My Kia dealer said that's the way it is and they cannot do anything to change it. I also reported this issue to Kia directly but have not yet received a reply.

NHTSA ODI 11613196

Here are some basic facts on what has happened: On August [XXX] I was in my driveway, in Mt Pleasant, SC, when my car rolled down my driveway with my two kiddos inside, resulting in me reacting and getting knocked over by the driver side door and the car running over my chest. I had 5 broken ribs, 4 are now titanium, several broken bones, a punctured lung and a torn acl. There is a police report but do not have to upload right now This was reported and Kia had my car for about a month to investigate it and gave us a very brief response stating “After the preliminary investigation results indicate that the vehicle functioned as intended, no issues found with the parking mechanism.” Because of the trauma this has caused me, I made my husband make the car disappear and he sold it to a local CarMax in Charleston. This safety recall came out on March 26th saying cars rolled away and they are updating software so cars do not move with car doors open. Kia is also stating there have been 16 cases not resulting in injuries. The Kia I had is a 2021 within this range and the VIN is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11587469

My car was in park and went into reverse with my two kiddos in the car in my driveway. I tried to jump in but the car door knocked me over as the car rolled faster as I was holding my sweet one year old and ended up rolling over my ankle and chest. [XXX] fortunately ended up with a scratch but I ended up with a broken leg and 6 broken ribs, a punctured lung and torn acl. I am lucky to be alive There is a police report I do not have right now and a ton of medical bills INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11580152

There were 2 lanes going in the same direction and I was on the right. The road was turning to the right and ended up hitting a car in the lane on the right. Road conditions were wet but no puddling. I depressed the brake pedal to reduce my speed for the turn, but and I kept going as if I hadn't hit it at all. By moving from the right to the left lane, the car was going up a slight bank. There was no skidding, no rumbling from the anti-lock, just a steady forward motion. I was so caught off guard with this unusual movement of the car that I thought my brakes had locked, so I didn't bother try turning the wheel.

NHTSA ODI 11570087

While driving in a parking garage and going down a ramp to the next level, all of the lights on my dashboard popped on and the brakes stopped working. The emergency brakes failed to work, and we crashed into a wall/air conditioning unit. Luckily, we were going slow since we were in a parking garage and did not hit another car, but if we were on a highway and/ my entire family were in the car, someone could have died not only in my car but in other cars. The vehicle has been inspected by the dealership, but only after 3 weeks, and I've had to call to get any sort of communication from Kia. They have been horrible with communication. They also have not offered guaranteed reimbursement for a rental car nor have they offered a loaner. Insurance has inspected the car from a collision perspective and gave a quote on the damages. There were warning lights on as we were going down the ramp when the brakes went out.

NHTSA ODI 11515156

My 2021 Kia Telluride has exhibited a brake vacuum leak. Initially, the leak prevents the vehicle to be started because the brake pedal becomes "hard" after the vehicle sits overnight, and thus the pedal position switch can not signal the vehicle's starting system that the pedal has been pushed (before using the start/stop button) unless MUCH pressure is generated on the pedal. I took mine to the dealership and it took DAYS to diagnose because they didn't accept my description. They DID find a component that was leaking and have SAID it is resolved. This is actually a "known issue" within the Telluride community. ANY leak in a brake system is a safety issue as small leaks can become large, and that could lead to accidents. In my case, it became apparent after about a year of ownership and I finally took it to a dealership to be addressed.

NHTSA ODI 11512001

While applying the brake at an approaching Stop sign the brake pedal was completely depress and the vehicle continued to roll forward into the intersection. This happened twice in a week. Kia dealer assessed the vehicle on two occasions and was unable to find a fault. This could very well cause a major crash and impact the Safety of myself, my family and others on the roadway.

NHTSA ODI 11487334

Part number 97279-S9010 fell on my feet while I was driving from under dash. Part block access to the brake as it fell on my feet between my foot and the brake/gas making it impossible to apply the brake. Fortunately, was a rural road so I put in neutral and coasted to the side of the road. Very confusing until I saw the part blocking the brake and gas pedal.

NHTSA ODI 11478354

The brakes on my 2021 Kia Telluride failed while pulling into my side entry garage. The Telluride's brakes went limp, losing pressure and dropped to the floorboard. The Telluride crashed into the interior of the garage, coming to a complete stop after slamming into the foundation of the house. Once stopped, the Telluride could be put in park and braking was restored. Home surveillance captured the event and it is available for viewing at: https://youtu.be/AdJ6tXyK57k

NHTSA ODI 11433328