What 329 owners told NHTSA about the 2021 Kia Telluride

1. The engine consumed oil to where it soaked up all the oil in the engine likely as part of a piston ring failure. We have had it at the shop for the last 9 weeks, and cost to replace engine is $10,500 and because extended warranty explicitly wrote this out of the contract as this is a known issue and Kia has stated as such, but not a recall yet so nothing they will do to help. It is available for inspection, but we need the car back so likely not going to drag on much longer. 2. Yes, as no warning lights on the car came on, nothing out of the ordinary other than it just started acting weird and I took it in to get looked at, and was told there was no oil in the engine at all and this is known issue and engine is blown and we have to pay out of pocket to fix. This is extrememly alarming as we have 3 small kids that ride in that car daily and could have caught fire or broke down on the road at any point. 3. We have been told repeatedly by Kia and the extended warranty provider, JM&A, this is a known issue and many cases have been reported this year alone. 4. No, just the Kia dealership where we bought it. 5. There were no warning signs at all. No low oil light or notification came on at all leading us to believe there was a major problem.

NHTSA ODI 11689474

Inspected by Kia for 2nd time due to vehicle suddenly shaking, overheating and turning off. First time fluids were low and replaced, kia stated should be fine but then while driving on the highway this past week same dangerous problem happened again suddenly where my vehicle started abruptly shaking making it hard to control, alerted overheating and immediately shut off. This time Kia diagnosed this issue is being caused by multiple hoses and seals failing due to degradation and leaking in multiple locations. Kia’s diagnostic repair inspection states heater core hoses(all), valve cover gaskets,Radiator Hoses upper & Lower, and other seals or connecting components are all leaking and need replaced. Have read online and communicated with other owners of the telluride in which many state same complaints of similar or same problem, therefore this seems to be a very common issue, a safety hazard and concern, not to mention a costly repair that seems to be a quality or manufacturing issue that may need to be evaluated further.

NHTSA ODI 11688419

We own a 2021 Kia Telluride which we bought new, have changed the oil as expected and had the 100,000 mile check completed. It now has about 116,000 miles and has been a great and safe car, until now. On a random trip home, traveling on a busy highway, we had to pull over because we suddenly lost power. Our children were in the car and this was very dangerous on a very busy highway. We had it towed to our local garage and was told it was down 3-4 quarts of oil which wrecked the engine and we would need a new one! There were no warning lights for the engine or the oil at all. We are currently having the engine replaced at our very hefty expense as we have no other choice. I see this is quickly becoming an issue with the 21 Telluride and I hope that Kia will do something about it!

NHTSA ODI 11685786

On or about December 2024, we noticed a hesitation or sputtering in the performance of our Kia. I contacted Ancira Kia who reviewed the vehicle, which displayed no warning lights. Since they couldn’t duplicate the issue, nothing could be done. On or about [XXX], the vehicle’s cooling fan engaged on its own while parked in the garage and revved up extremely high. This was the second time this had happened. Ancira Kia couldn’t duplicate the problem although they mentioned another customer was experiencing the same problem. A few days later, I was advised to bring the vehicle in for a sensor replacement. So far, the problem hasn’t recurred but I won’t know if it’s fixed until it never happens again. On [XXX], while traveling from Del Rio to San Antonio, TX, we stopped at a rest area. There were no warning lights visible and no performance issues noted until this time. When we started the vehicle to leave, we noticed a slight knocking that went away when we put the vehicle in drive. After our next stop, we noticed the knocking noise again when we started the vehicle and the noise dissipate when we drove. After the next stop the noise appeared to be louder so we decided to stop for lunch and let the vehicle cool down so we could check the oil. When we checked the oil, we saw there was no oil marking the dip stick. I took the vehicle to Ancira Kia who also found no oil marking the dip stick. The engine was ruined and needed to be replaced. None of the Telluride’s warning systems illuminated. No check engine or oil pressure lights lit up. This is a catastrophic failure of the Telluride which placed my husband and I in severe danger. We could have been injured and possibly killed had the engine seized while we traveled on the highway between Del Rio and San Antonio, Texas (150 miles). My vehicle is meticulously maintained at Ancira Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11684719

Vehicle (2021 Kia Telluride) at ~94K miles received CEL P000A for (Camshaft Position - Slow Response (Bank 1)). Personally checked the oil before taking the vehicle to the dealership and there was very little oil, below the "L" line. Vehicle is burning oil fast, which more likley than not cause the P000A CEL. Vehicle would go im amd out of not being able to accelerate. Dealership wants me to pay diagnostic fees for them doing absolutely nothing other and resetting the code and conducting an oil change. Vehicle is a CPO which has a 10y / 100k mile warranty which seems like the dealership is trying to prolong until vehicle is out of warranty to diagnose it correctly. Engine is burning oil and needs to be replaced but the dealersbip wants to play games with customers.

NHTSA ODI 11681754

Rear shock failure for the second time. This time in under 9 months. Front crash detection constantly goes off in cold snowy weather or rain. engine issue is frequent popping sound in exhaust and causing dirty oxygen sensors

NHTSA ODI 11681146

The contact owns a 2021 Kia Telluride. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the check engine warning light had previously illuminated; however, the warning light then turned off independently. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 63,000.

NHTSA ODI 11680058

The contact owns a 2021 Kia Telluride. The contact stated that while the vehicle was parked and turned off, there was smoke coming from the vehicle. The contact stated that the engine located on the rear driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was not provided. The cause of the failure was not yet been determined. A Police report was not filed. There were no occupants at the time of the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was towed to an impound lot. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11670899

I am reporting a serious and ongoing electrical and transmission issue with my 2021 Kia Telluride (VIN: [XXX] ). The problem began under 20,000 miles and has continued intermittently for years, progressively worsening. My vehicle is currently at ~99,600 miles and under extended warranty. The key safety concerns include: Transmission Lockout: The vehicle intermittently becomes stuck in Park and will not shift, even with the brake depressed. No-Start Condition: The vehicle will randomly become completely unresponsive—no dash lights, no infotainment, and no engine start. Electrical System Failure While Driving: Multiple safety systems fail mid-drive, including: Loss of power steering and air conditioning Random activation of ESC, TPMS, Collision Assist, Blind Spot, and Parking Brake warnings Infotainment screen turns off while in motion Component Failures Due to Electrical Shorts: Both the radio and the backup camera were diagnosed with shorts and had to be replaced under warranty. Brake Lockout Post-Shutdown: The brake pedal becomes very firm and the vehicle will not restart until hours later. Most concerning, my wife and children have been left stranded in the disabled vehicle on multiple occasions due to these issues. The car has been in the shop several times — around 50,000 and 80,000 miles — but no permanent resolution has been found. This is a clear and escalating safety hazard. The failures affect critical systems while driving and leave the vehicle unpredictably disabled. Kia has been made aware and an escalation is underway, but I am filing this report to ensure the NHTSA is aware of the pattern and potential danger these failures pose to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11668821

I recently brought this 2021 kia telluride used from a local dealership with 103,000 miles and everything was great , until yesterday i notice that when coming to a stop the car would sputter i thought maybe it was just a one off because i recently got recall work done at a kia dealership and they checked over the vehicle and everything was fine. so this morning im driving to work and it happens again so i check the oil and its completely empty i've went less than 3k miles on this oil change something needs to be done no warning to lights

NHTSA ODI 11663599

The last two times I have been due for an oil change my car has been completely empty. It is 4 years old and burning 4/5 quarts of oil between oil changes. Yesterday for example, my oil notification came on, today I start my car and my engine light came on, check the oil and nothing. Put 2 quarts of oil in it so I can make it to the mechanic tomorrow. This should not be happening on a 4 year old vehicle

NHTSA ODI 11657104

Excessive Oil usage to the point of no oil on dip stick yet engine doesnt alert to low oil or pressure. Engine started sputtering and stalling which is why we even checked. Oil changes are done on normal basis. This seems to be a common complaint on the Internet now that I am looking into this. This car is 4 years old and should not be having engine trouble.

NHTSA ODI 11655365

March 7th my engine light came on while pulling out, in reverse, of a parking spot. My engine light also turned off on March 7th later in the day. Between then and now, it came on and went off a few times, but my car seemed fine. On April 1, the light reappeared again while backing out of a parking spot. My car was not working like normal. It was shaking a bit and seemed kinda stuck, but also very slowly moving in reverse. Shaking stoped once I put it in drive but the engine light stayed on. I took it to my mechanic and the code given was “internal engine failure”. He told me should be under warranty, so I called the dealership. Service guy told me no active recalls and also that I was outside of the warranty. I have 118,800 miles. Vehicle is less than 4 years old. I am waiting to hear back from my mechanic as to how much repairs should be. I don’t know if he is thinking I need a whole new engine or just a part.

NHTSA ODI 11652471

What component or system failed or malfunctioned, and is it available for inspection upon request? While driving the vehicle, it intermittently hesitated during acceleration until there was a very loud popping and banging noise, it was sudden and very loud. We experienced a complete and sudden loss of power. The car then proceeded to send off nearly every alert on the dash, and threw a code which was P061B. The engine blew out, the oil pan was fractured by ejected connecting rod (visible from underside). How was your safety or the safety of others put at risk? When the engine blew out in the fast lane, our physical safety was at risk due to the immediate loss of control and power, the inability to merge, and stopping next to the center divider in a high-traffic area. In the car were my wife and 3 kids. Psychologically, the fear and panic of our family being stuck, the stress of making quick decisions, and the vulnerability of being exposed to fast-moving vehicles added significant pressure. In that moment, our family was left utterly helpless, fearing for our lives in the face of an overwhelming, life-threatening crisis. Has the problem been reproduced or confirmed by a dealer or independent service center? The car is currently at a Kia service center in Santa Rosa, Ca. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? UNKNOWN, the vehicle is at the service center in Santa Rosa, Ca. The vehicle was also inspected by a local mobile mechanic. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no alerts, warning lamps, or messages, the car did experience some hesitation during acceleration but it was intermittent.

NHTSA ODI 11652496

While driving under normal conditions the engine started making a weird sound. Shortly after the power steering wend out and the dash, lights and infotainment system went dark. The engine shut off completely and will not go back on. This is after bringing the car in for continuous issues and always being told they are resolved and the car is fine.

NHTSA ODI 11645564

My engine started jerking when stopped. Then the electrical started acting up, like the windows wouldn't roll back up. Then the engine just shut off while I was driving.

NHTSA ODI 11633204

Engine oil pan gasket and oil filter housing have failed shy of couple hundred miles of manufacturer warranty

NHTSA ODI 11631053

I am the original owner of our 2021 Kia Telluride and we follow the manufacturers recommendations and ensure our oil is changed every ~10K miles. Our Kia was recently serviced at Nationwide Kia in Timonium Maryland in April 2024 and had the oil changed. As I was driving today, [XXX] the Oil Pressure Warning Light came on. When I pulled over, I checked the dipstick and it was below the low level. I immediately put in 5 quarts of oil and the light remains on. I contacted Kia and will be taking the car in for them to assess; however, I am urging that a recall for this issue is addressed. This is a common problem that others are having as well. This could have caused significant issues as I work in the inner city of Baltimore and breaking down would not be a good thing for a [XXX] Please ensure Kia does the right thing and issues a recall for this issue. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11625313

Car was being driven when it began to slow down. Pulled over and smoke was coming from under the car. Car would not start again. Once at dealership, found there was catastrophic engine failure due to a rod that put 7 holes in the engine. Also, car was low on oil despite an oil change less than 60 days prior to this incident.

NHTSA ODI 11609944

Since November 2023, the car's engine has been burning oil. There are no leaks in the driveway. On January 8th (87,000 miles), I took the Kia Telluride for service at Mission Viejo Kia for a Check Engine light. They said the car had low oil and indicated that the cause was a leaking oil housing. They completed an oil change and added new oil. On February 19th (90,000 miles), the AC drain was clogged and water was entering the passenger side inside the vehicle. In addition to this fix, Mission Viejo Kia noted that the oil level was down to 1/2 quart. This was only 3000 miles since the last oil change. On April 6th (95,000) completed another oil change at Ramona Tire, where I was getting new brakes. They did note very low oil. June 24th (96,600 miles), the Telluride started rattling and stalling at lights. Upon inspection, Mission Viejo Kia determined it was due to low oil again. July 9th (98,000 miles) I inspected the oil dipstick and saw barely any oil. I took it to Mission Viejo Kia and it is currently awaiting direction from Kia Corporate for the next steps. This was only 2000 miles after the most recent oil change. There was no oil leaking in the driveway. My research has shown that Kia Tellurides and other Kia/Hyundia are experiencing rapid oil consumption. This eventually could lead to engine failure and catalytic converter failure. Class action suits have been filed and dismissed recently. My 100,000 mile warranty is coming up. This complaint is to document the issues I have been experiencing for any possible future action.

NHTSA ODI 11601307

My car started having an oil leak on [XXX] of 2023 which is the date reported to Mark Martin Kia. They replaced the oil pan on [XXX] 2024 and said that the issue was fixed. I drove it home, and the next day oil was still coming from my engine. I took it back and they said that the housing was what was leaking. The tech told me that 10k parts were on backorder so I'd have to keep putting oil in until the part arrives. Over a month went by of me having to pour oil in. [XXX] was when they fixed it. [XXX] my engine is no longer functioning. Major nock. Needs replaced! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11592553

Excessive engine oil usage. No low engine oil level. Engine overheating.

NHTSA ODI 11576373

My wife had placed our two children in the car in their car seats. She attempted to start the vehicle by pressing the brake and the starter button. Though all the dome lights and other normal electrical items were on at the time, as soon as she attempted to start the car, it instantly went dead. There was no power to anything, and all the interior dome lights did not work. No matter how often she attempted, she could not start the vehicle, even with accessory mode. It was almost as if the battery had been suddenly removed from the vehicle. At no point was the car moved outside of park. My wife removed our two kids from the vehicle, and shortly after, they were secured in our other vehicle; without my wife being in the Telluride, the car turned on itself. All interior lights were on, and the car was functional. She found that while the radio was on, the HVAC that had been on was now off. In addition, the fuel performance reset to zero. She turned off the vehicle, and we could not reproduce the issue. From a safety perspective, this was very unnerving as it involved our children in our car, but also that the car started on its own after five minutes. If we were not at home and the car could have been running in the garage without our involvement. All regular maintenance and satisfaction of recalls had been completed by a Kia-authorized dealership before this event.

NHTSA ODI 11518264

While at a red light after exiting the highway, the vehicle lost all power and functionality. The car was in drive, and the brake was pressed in. No buttons had been pressed to shut down the vehicle. I had no power and no ability to restart the vehicle. I placed the vehicle into park and attempted to turn on my hazard lights. Unfortunately, there was no response from the vehicle, and though I was interrupting traffic, I could not provide any visual indicators to oncoming traffic. After moving the vehicle into park, I was unable to move the car into neutral. After approximately five minutes, without the brake being pressed or any button is pressed, the vehicle turned on its own. I was able to move the car into drive and continue to function as expected. Prior to this, I had used the vehicle to drop off my kids at daycare (which required turning on the vehicle, driving, and turning off the vehicle). This event occurred roughly 40 minutes after a mix of highway and city driving. From a safety perspective, this was very concerning as I had no way to indicate to other drivers that my car was not driveable. Fortunately my children were no longer in the car. I was very concerned that not only the car lost all power and functionality, but was more concerned that the car started on its own. I was also concerned that if I had not moved the car to park and somehow it turned back on if left in drive what potential damage could have been done to me, another vehicle and potential injury 30K service and all recalls had been satisfied prior to this by an authorized Kia dealership.

NHTSA ODI 11518268

When starting in the cold (approx 30 degrees F or less), the Kia has a very high pitch squeal. The sound appears to be coming from inside the engine and is NOT a pulley or slipping belt. There is a lot of discussion about this issue on the web, and Kia has not issued any resolution to any of the customers who have complained and taken to dealers. This link is not my car but is the same noise - if necessary, I too have my own video I can share. https://drive.google.com/file/d/1-68J5bocqVxzPLIDpabmgd_St6CMoxky/view Note: Dealer was able to replicate, and has a video of the issue from us, but has stated that they do not know how to fix.

NHTSA ODI 11450915