What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

There has been a recall on my Jeep since February 2023 for the clutch plate and possible fire. The maker of this vechile has yet to be able to find a fix for this issue. My transmission is now making a clunking noise occasionally.

NHTSA ODI 11551917

My 2021 4XE Wrangler Rubicon has already had the Loss of Motive Power Recall performed a year ago. Jeep stated that the recall software update would prevent this incident. It is not corrected!!! Yesterday, while traveling on I-70 near Virginia at about 70 mph (the speed limit), the Jeep displayed a Jeep Vehicle with the PHEV High Voltage Cables and Battery Pack Diagram drawn over the Jeep in Bright Red color. No codes happened at all when this appeared (no Check Engine Light, no service indicators, nothing). Some words quickly flashed on the dash display stating something like, "Loss of Performance" and the engine shutdown completely and the "D" next to shifter binked yellow continuously afterwards. The dash then stated to Shift Vehicle into Park to Restart (while still coasting at nearly 70 mph). I managed to coast it to the emergency lane, stop the Jeep, shift into park and restart. It then would not run even remotely normal, because it was in a safety mode of some sort. Again, with the engine running completely erratically, no coding at all. When I pressed the accelerator like normal, it would not respond at all (even putting it to the floor had no affect). I had to figure out how to get the accelerator to work so I could drive it back home. I had to gently press the pedal to get it to respond and then the Jeep would not go above about 2500 RPM. It would force itself to slow down if it reached any higher RPM. I went to the local Jeep Dealership ASAP today and was told nothing was recorded in the computer, software is up to date, and there is nothing wrong with my Jeep. This is a serious problem and has to be diagnosed and fixed!!!!

NHTSA ODI 11549080

Please hold Jeep accountable for their lack of remedy for this clutch safety recall that they have done zero about.

NHTSA ODI 11548640

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11548053

While driving the "Service Shifter" warning appeared in the center cluster notification area repeatedly. There was reduced vehicle performance and a continuous chime alert from the vehicle. Turned the vehicle off, waited several minutes and then turned the vehicle back on and the "Service Shifter" warning appeared again with the continuous chime audio alert.

NHTSA ODI 11543621

My rear locker is trying to lock while driving in 2H causing the light to flash constantly. Now due to that occurring the service locker is on this is a known issue and needs to become a recall as most Jeep Wranglers and Gladiators have this same issue

NHTSA ODI 11541748

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11539461

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the clutch and transmission failed to operate as needed. The vehicle was not diagnosed or repaired. The failure mileage was 30,500. VIN tool confirms parts not available.

NHTSA ODI 11538834

When coming to a stop and electric power is depleted, the vehicle will engage the gas engine and accelerate through a brake. I have to fight the vehicle to come to a complete stop because the engine is pulling me forward through the brake. Due to the unpredictability of the braking system, I must leave a greater stopping distance than required and have almost been in accidents. CAUSE UNKNOWN. I believe the powertrain, engine, and braking systems are involved. The vehicle has been inspected by the dealership shop several times for this problem, and one software update was offered to try to fix the issue, but the issue is ongoing. Yes, the vehicle is available for inspection upon request.

NHTSA ODI 11536924

Issue 1--Open recall since 2/23/2023 with no remedy available (over 5 months) From manufacturer: In some circumstances, the clutch pressure plate may become overheated through friction, which may lead the pressure plate to rapidly fracture. When a pressure plate fractures, it may result in cracks or holes in the transmission case, allowing heated debris to be expelled from the transmission case. Safety Risk Heated debris expelled from the transmission bellhousing may come in contact with an ignition source in the vehicle or surrounding area, potentially leading to a fire. A fire can result in increased risk of occupant injury and injury to persons outside the vehicle. Issue 2--Technical Service Bulletin (TSB 31-002020) dated 10/27/2020 related to rust. This issue was reported to my dealer May 2023 and over 60 days later, the burden is on me to take to a body shop for an estimate to be covered under warranty. Said body shop has had claims open on same issue >120 days with no parts available and no date of parts available. Due to this cosmetic issue on the vehicle, I am unable to trade it in to a dealership for a new car without receiving a lower trade in value. I am now stuck driving a vehicle with cosmetic issues, as I do not want to lose thousands on trade in due to a cosmetic issue that is of no fault of my own.

NHTSA ODI 11536665

Issue 1--Recall 19A/NHTSA 23V-116 n some circumstances, the clutch pressure plate may become overheated through friction, which may lead the pressure plate to rapidly fracture. When a pressure plate fractures, it may result in cracks or holes in the transmission case, allowing heated debris to be expelled from the transmission case. Safety Risk Heated debris expelled from the transmission bellhousing may come in contact with an ignition source in the vehicle or surrounding area, potentially leading to a fire. A fire can result in increased risk of occupant injury and injury to persons outside the vehicle. Issue 2--Technical Service Bulletin 31-002-20 issued 10/27/2020 Corrison, rust and chipping of pain which is not only a cosmetic issue but rust can spread and weakned metail in the vehicle making it susceptible to additional premature damage and wear. Reported to dealer in May 2023 with as of this date open service ticket and parts not availble to repair--cosmetic issue is preventing me from receiving full value as a trade in on another vehicle.

NHTSA ODI 11536666

driving 75 down interstate and the vehicle just lost all power yet everything was "on" like normal and no check engine light- nothing. Would not allow me to accelerate or go over 45mph. It is like it would not shift gears. I stopped twice and turned the vehicle off but it did the same thing. Took it to the dealer and on day 2 (6 days later from initial incident) of them driving it, it did same with them but would not allow them to travel over 30 mph. They state it is not showing any codes and they don't know what is wrong. This is very dangerous while on a busy highway and going 75 to all the sudden lose power to your vehicle with no control and it quickly deaccelerates to 45pmh! I almost got hit multiple times as most people were driving 80mph plus! My vehicle is only 2 years old and less than 30k miles. Something is clearly wrong but not showing any codes so noone knows!

NHTSA ODI 11534057

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11533388

Clutch and Clutch pressure plate caused substantial heat damage to vehicle. See attached letter from State of Vermont Office of the Attorney General

NHTSA ODI 11532647

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11530623

Jeep clutch started slipping. Startig smelling a burning smell. Took it to the dealership. Service tech took it down the road to see for himself. While he was driving it he noticed debris on the road in the rearview and realized it was coming from the jeep. He pulled over and the hood was red hot. The jeep then caught on fire and burnt up! Total loss. The jeep only had 28000 miles on it and still under warranty.

NHTSA ODI 11529514

CLUTCH PRESSURE PLATE DISINTERGRATED CAUSING VEHICLE TO CATCH FIRE AND BURN COMPLETELY TO THE GROUND.. WHEN CLUTCH PRESSURE PLATE FAILED, ENGINE SHUT OFF, LUCKILY I WAS ABLE TO COAST TO A STOP IN AN UNPOPULATED AREA... NO WARNING LAMPS CAME ON UNTIL THE CATASTROPHIC FAILURE, MESSAGE SIMPLY SAID "CLUTCH"...

NHTSA ODI 11529442

Car shut down in the middle of the highway at around 30 mph. While using the adaptive cruise control, i stepped on the gas to accelerate. The car then shut down and many warning lights came on. The car did not respond to restarting, shifting or anything. Screen just said charge fault error.

NHTSA ODI 11523453

After picking up the jeep from the dealership (brand new), we drove to mass from NY. On the second day of ownership, we drove car to store. When i returned to the car to drive home, it would not start and just said charging error with many warning lights. Car had to be towed to the nearest jeep dealer. Car only had 200 miles on it.

NHTSA ODI 11523459

Vehicle has fluttered off and on for 2 months. Drove on the highway yesterday and the fluttering progressively got worse. It began to lose power and a Service Electronic Throttle Control light came on. I pulled off the side of the road, turned it off and back on. I went 45 mph with hazard lights to the nearest exit. It continued to flutter and the light reappeared. I’ve called many jeep dealerships before this as well as now and they all say there is nothing they can do due to no solution/remedy. I don’t feel safe driving my Jeep back home 3.5 hrs so I have to borrow a family member’s vehicle while my Jeep sits at a dealership until there is something they can do.

NHTSA ODI 11519566

When driving on the highway any bump in the road triggers the vehicle to shake uncontrollably. (front end and steering wheel) Problem does not correct itself until I have to get into the emergency lane and fully stop. I feel this is not safe nor something normal. This happens quite often. Too often. Every time I drive. Dealership states that this may be "damper shock" not covered by warranty. Any information online that I can find states that this is a common defect in Jeep Wranglers making them unsafe for highway driving if the part is defective.

NHTSA ODI 11511141

Beginning in January 2023 with approximately 20,000 miles our leased 2021 Jeep Wrangler began to shake uncontrollably while driving on the highway at speeds over 60 mph. The shaking was so significant that while trying to safely guide the car off the highway my husband was shaken into the guardrail causing damage to the right front bumper. We are horrified that Jeep has had this problem for so long and there's NO public notification of the problem.

NHTSA ODI 11510137

I was notified of recall ZB7 affecting my 2021 JEEP Wrangler 4xE by phone on February 3, 2023. During this call I made an appointment with JEEP for the issue to be fixed on February 24, 2023. On Wednesday, February 22, 2023, two days before my scheduled appointment, the engine of my Jeep failed ~6PM while I was driving on highway 495S near Merrimac, MA (mile 114.8). I was in the far left lane traveling at about 70 mph and lost all power steering, power brakes, everything. The engine completely lost power without warning. No messages, warning lights or other signs of any issue before a total loss of power. Thankfully, I was able to drift from the left lane, crossing 2 lanes of traffic on a busy highway, to reach the shoulder on the other side of the highway. I did this in the dark without without power brakes and without power steering. I was with my 2 year old son and am grateful that we are both still alive. A loss of engine power at that speed on a busy highway could easily have caused an accident, perhaps fatal for ourselves or others. After 2 hours stranded on the shoulder of the road, the Jeep was towed by AAA to the Jeep dealership nearest to where I lost power, Bill Deluca Chrysler Jeep Dodge Ram in Haverhill, MA. It has been sitting in the parking lot of that dealership now for 6 days and they claim to be too busy to investigate the issue or perform a recall fix. The service repair shop at this dealership has been wholly uncooperative and unhelpful. I have called the manufacturer and am currently awaiting a service appointment at another Jeep dealership. According to Jeep/Chrysler, I am responsible for the out of pocket cost of the tow from the Jeep dealership in Haverhill to the Jeep dealership in Lynnfield. This seems absurd as the faulty vehicle is the reason I am unable to drive it from one dealership to the next. In the meantime, I have now been renting a car for 6 days, paying out of pocket.

NHTSA ODI 11509575

Driving on the highway and hit a bump, Jeep started violently shaking/vibrating (Death Wobble), almost lost control with cars on both sides of my Jeep. The vibration after hitting a bump has happen several times the past two months. Jeep dealership states, vehicle needs a new steering damper/stabilizer. The part is on back order, dealerships can only order so many per week due to the demand/problem with Jeeps. It could take 2-3 months to be fixed and vehicle can not be driven. This also happened with my 2018 Jeep Wrangler.

NHTSA ODI 11508760

Vehicles tires and steering wheel begins to shake violently at speeds in the 50+ mph range on the highway. Condition occurs after hitting a small bump on the highway. The condition becomes so violent, I have to slow the vehicle from 60+ mph to about 40 mph to stop the shaking. I have taken it in and they replaced the steering dampener and it did not resolve the issue at all.

NHTSA ODI 11508777