What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11536523

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 25 MPH, the vehicle stalled. The contact stated that the power steering and braking functionality were inoperable. The contact stated that the vehicle had stalled at an intersection. The contact attempted several times to restart the vehicle however, the vehicle failed to restart. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump had failed and needed to be replaced. The mechanic informed the contact that the VIN was included in NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) and referred the contact to a dealer. The contact called the dealer and was informed that the fuel pump was on a national backorder. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 31,000. VIN tool confirms parts not available.

NHTSA ODI 11527275

Dates of problem may 18 and June 9 The Jeep has engine light on the throttle control light is on I was driving on a highway and the vehicle completely went into limp mode would not go above 33 mph and almost caused an accident since the Jeep went into limp mode brought it to dealership they said the fixed it then a 2weeks later it happens again this time with my son in the car going 60 mph it does same exact thing this vehicle is a safety hazard for me and now I’m afraid to drive it at all having to pay for towing and it’s a leased vehicle just dosnt make sense to me what’s the lemon law on this

NHTSA ODI 11526323

Power to my vehicle ceased abruptly. Now, my vehicle will not turn all the way on. The dashboard will illuminate but the engine will not start. This is due to Jeep's outstanding recall of a high pressure fuel pump. That recall has been listed with the NHTSA for over six months with no ETA.

NHTSA ODI 11525277

While driving approximately 15 mph the engine cut out and the engine light came on. I was able to pull over and the engine would not start. My personal obd scanner states it is the high pressure fuel pump. I had to be towed by AAA from Moab UT to grand junction Colorado Jeep Chrysler dealership 5/25/2023

NHTSA ODI 11524815

This recall is potentially life threatening. It has been months & the dealer is still saying there is no fix. I believe they are not giving it the proper attention because this recall affects only Diesel engines & there were not many diesel jeep models purchased compared to traditional gas engine jeeps. I own 2. Both are affected & I feel unsafe. Please see that they remedy this problem asap before an accident occurs due to this problem. Thank you

NHTSA ODI 11524242

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that the manufacturer has yet to provide a solution.

NHTSA ODI 11520909

Vehicle has fluttered off and on for 2 months. Drove on the highway yesterday and the fluttering progressively got worse. It began to lose power and a Service Electronic Throttle Control light came on. I pulled off the side of the road, turned it off and back on. I went 45 mph with hazard lights to the nearest exit. It continued to flutter and the light reappeared. I’ve called many jeep dealerships before this as well as now and they all say there is nothing they can do due to no solution/remedy. I don’t feel safe driving my Jeep back home 3.5 hrs so I have to borrow a family member’s vehicle while my Jeep sits at a dealership until there is something they can do.

NHTSA ODI 11519566

Today this morning I parked, put the gear in park and all of a sudden the car ravaged up and jumped forward, causing me to go through a fence and stopped. I had my foot on the break the whole time.

NHTSA ODI 11518038

The contact owns a 2021 Jeep Wrangler. The contact stated that on various occasions, the vehicle was intermittently stalling while driving from a stop signal. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.

NHTSA ODI 11516548

I received a recall notice regarding my Jeep that states that it has a high pressure fuel pump ("HPFP") that could fail prematurely. This notice was sent on 10/13/2022 and my vehicle has still not been serviced. The notice states that a HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. The fuel starvation could cause loss of motive power, which can cause a vehicle crash without prior warning. Also, it is possible that this issue could cause additional fuel system components to fail causing further damage to my Jeep. I drive my Jeep regularly, on a daily basis, and its my sole transportation for myself and my family. I feel unsafe driving it and would like to know what is the work around until parts are available to have this issue resolved.

NHTSA ODI 11515357

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11512236

My 2021 Jeep Wrangler 4xe died while driving down the road. Luckily I was able to coast to the side and cycle the engine off/on in order to regain power. This was the exact same issue that is described in NHTSA Campaign Number: 22V865000, however, this time (2/3/23) was after the ZB7 recall was completed. Even after the recall work was completed and Jeep told me the vehicle was safe to drive, it still failed in the exact same manner. The recall procedure did not work and this vehicle is not safe to drive. Additionally, during the period after the recall was completed and before it died again while driving, the battery range has decreased dramatically (less than 50% of what it was prior to the recall work).

NHTSA ODI 11507946

The contact leased a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11506652

The contact owns a 2021 Jeep Wrangler. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speed, there was a rattling sound coming from the hood of the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired. The local dealer was notified of the recall notification and confirmed that the parts were not available for the recall repair. The manufacturer was not notified of the issue. Parts distributions disconnect.

NHTSA ODI 11505971

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that an oil pressure alert message was displayed on the instrument panel. The contact took the vehicle to the dealer where a diagnostic test was performed which determined that the oil pressure was low. The dealer linked the failure to the recall and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 37,600. VIN tool confirms parts not available.

NHTSA ODI 11497717

Jeep issued this recall on the fuel system but has no parts to repair. They said the dealer could install a temporary repair but my dealer said they don’t know what they are talking about. They have not offered a suitable solution and I’m stuck waiting with an unsafe vehicle.

NHTSA ODI 11493276

i was. driving on the FWY, when I pass the bridge, there is a small rupper bump. the car starts shaking vertically and starts to slow down in the middle of the Fwy. I try to speed up to pull over to the right, but no response, where I felt the gas peddle is not working at that moment. I was lucky there were not too many cars behind me on the Fwy. I went to the dealer and they say something about, dead throttle.

NHTSA ODI 11485141

PHEV issue. My vehicle will be using electric only mode and the internal combustion engine will turn on minutes into the trip and the battery usage is ceased. The instrument cluster will show “Electric Mode Temporarily Unavailable.” The vehicle will continue using gas engine only until the vehicle is turned off. When restarted, electric only mode is available and accessible. This message is not related to Fuel and Oil Refresh Mode. I am not using the heating or cooling system and driving local roads with a short commute. The ambient temperature is in the 70s/80s and the vehicle garaged and charged nightly. This vehicle behavior is not favorable and certainly defeats the intend of purchasing a PHEV. The vehicle spent the last three weeks at the dealership for another issue with the PHEV and waited three months for the replaced two parts to arrive. The issue was causing faults and the check engine light to come on with only 87 miles on the odometer. There is just 2477 miles on the vehicle, and the dealership service department is unable to troubleshoot the issue further as no fault codes are generating. This issue may be software based, but needs to be addressed to have a properly functioning PHEV.

NHTSA ODI 11471482

Brand new 2021 Jeep Wrangler Unlimited Sahara 4xE (purchased 02/03/22 for $57,295) with 1,300 miles on it shut down while traveling at full highway speed (75 mph) on a major highway in the San Francisco Bay Area. The system flashed a 'stabilizer system' warning and immediately lost speed and did not respond to pressure on the gas/e pedal. We turned on the hazards and coasted across several lanes of traffic to the shoulder. After restarting, the dash displayed a check engine light the remainder of the trip, and the engine cut out one more time on the way home in a much slower safer area, thankfully. This is the second similar/major issue with this vehicle. On March 10, 2022, with only 419 miles on it, the vehicle displayed a charging error message at attempted start, provided no power to the engine, and locked itself in 'Park.' Fortunately, this engine power failure and subsequent shutdown occurred in our driveway rather than at highway speed. The vehicle was at Jeep dealership service from 03/11/22 to 04/04/22 and the issue was escalated to Fiat/Chrysler/Jeep engineers. Jeep engineers recommended six separate updates, none of which were successful. Ultimately, a part was taken from the Jeep assembly line and shipped to the dealership for use in my vehicle. The car rental fees related to this incident, which I'm yet to be reimbursed for, were $6,900 for a similar but older base model vehicle.

NHTSA ODI 11467441

Red Turtle warning light appears and the vehicle slows down immediately to 5~8 mph. Happens without warning and apparent triggers. Occurred multiple times in last week on freeways, exiting parking lot and on side road.

NHTSA ODI 11459037

3/7 7:50 AM Jeep driving in electric mode and slowly pulling up to a stop light. Jeep started beeping and threw an error about shutting down and immediately stopped on its own in traffic. Turned Jeep off and on to continue driving. 3/5 approx 10:00 AM. Jeep idling in parking lot for approximately 20 minutes in e-save battery charge mode. Jeep turned off with a charge fault error.

NHTSA ODI 11455511

Yesterday, for the second time, the car shutdown while I was driving. I was on the road, close to 60 mph and the car turned the engines off. It shut down and the "D" light on the gear shift was blinking. I had to quickly try to get to the right lane, without any engine. After 3 tentatives, when I turned it back on, the engine light was on.

NHTSA ODI 11449497

Driving on highway at posted speed of 70 mph in state of Michigan and jeep quit running I had 3/4 tank of fuel and 37% battery power remaining got it restarted made it to a gas station shut off jeep filled with gas and jeep wouldn’t come back online said charging port malfunction so I open charge door and didn’t see any thing in the removed negative side of 12 volt battery underneath the hood waited for 3 mins reinstalled battery terminal and was able to get it started but the temp controls only work on extreme hot or extreme cold no in between drove back home approximately 150 with check engine light on after several power down and restart the check engine light went away and all went back to normal again

NHTSA ODI 11444963

Vehicle lost power while driving at highway speed, rapidly decelerating from 70 MPH to <20 MPH. Ignition was turned off after pulling off the highway. When vehicle restarted, alarms cleared and system temporarily operated normally. Problem returned shortly thereafter, but this time did so while accelerating across a street. This condition could have jeopardized safety of self or others by eliminating ability to maneuver/stranding vehicle in roadway. This incident was reported to dealership, who then inspected/investigated. Source is thought to be a faulty fuel pressure sensor. Warning lamps that accompanied this condition were: Check Engine, Sway Bar Link disconnected, and check 4-wheel drive. The check engine light appeared and reset approximately 60 miles prior, and no other symptoms were noted.

NHTSA ODI 11444526