What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

Car shut down in the middle of the highway at around 30 mph. While using the adaptive cruise control, i stepped on the gas to accelerate. The car then shut down and many warning lights came on. The car did not respond to restarting, shifting or anything. Screen just said charge fault error.

NHTSA ODI 11523453

The contact owns a 2021 Jeep Wrangler. The contact stated that while pulling into the parking space, the vehicle suddenly lunged forward crashing into the rear of a parked vehicle which then crashed into the rear of a second parked vehicle. The contact indicated that the vehicle lunged forward while the accelerator pedal was released in order to press the brake pedal. During the incident, no injuries were reported. A police report was taken at the scene. The cause of the failure was not determined. The local dealer and manufacturer was notified of the failure. The failure mileage was 9,000.

NHTSA ODI 11518837

Same issue as the last time, and the time before that. Very dangerous, battery completely fails. The instrument meters are wrong and it shows that there is gas when there is really not any gas. Also more recently, we were driving on the highway in the express lane in the car just suddenly came to a stop. We could have died - luckily there was no one behind us. I managed to get the car over partially into the other lane so people could go around. The car had to be towed and I’m done paying for this.

NHTSA ODI 11518319

When driving a faster speeds if I hit a bump my car starts shaking rapidly feeling like my tires are gonna fall off and doesn’t stop until I pull over, took it to the dealer while under warranty and they told me there was nothing they could do about it or find the issue

NHTSA ODI 11505237

While turning at low speeds (pulling into a parking spot) and the cruise control is turned on the "set cruise" button is elevated and can be accidentally hit. If the speed of the vehicle is under 20mph it will automatically set the cruise speed to 20mph causing the vehicle to accelerate. This elevated "set cruise" button actives the regular cruise and not the adaptive cruise. This has happened to me over a dozen times. I am lucky it has not caused a wreck.

NHTSA ODI 11503546

The incident occurred when I attempted to shift the transfer case into 4-Low. The sequence of events is as follows: 1. I stopped the vehicle and shifted into Park. 2. With my foot on the brake, I shifted into neutral and attempted to move the transfer case lever from 4-High, to 4-Low. 3. As I started to move the transfer case lever, a warning appeared in the instrument cluster stating, "Vehicle speed too high to shift". 4. Auto-Park engaged 5. The engine, uncommanded, with my foot still on the brake, began to increase in revs slowly. 6. Check engine light illuminated, the engine continues to increase in revs. 7. When the engine reached 6-7k RPM, I hit the engine start/stop button and held it down until the engine turned off. The engine was still climbing in revs until this point. 8. I restarted the engine and could shift into 4-Low successfully. "Off-road cruise control disabled" warning light illuminated and remained on until I shifted back into 4-High. Check engine light remains on after multiple starts.

NHTSA ODI 11489666

Vehicle loses power without warning. This has occurred numerous times, twice on a crowded freeway when I had to navigate across 5 lanes of traffic. Dealer was unable to isolate and repair the problem the first time. Vehicle is in for repair again. An internet search indicates this is not uncommon and at least two class action suits are pending. I'm shocked this life threatening fault has not already been reported to the NHTSA. Repair codes are : P1E1D control module improper wake up performance, U1817 Lost communication with hybrid powertrain control module on D-PT, U0293 confirmed, lost communication with hybrid control module.

NHTSA ODI 11485491

Red Turtle warning light appears and the vehicle slows down immediately to 5~8 mph. Happens without warning and apparent triggers. Occurred multiple times in last week on freeways, exiting parking lot and on side road.

NHTSA ODI 11459037

It has a Death Wobble, it’s back in the shop this week, was in the shop last week as well. Same problem, no fix.Shakes Violently while I’m on the Expressway with small children surrounded by 18 Wheelers on I-75.Very, Very Scary, I can’t control the vehicle at all.Chrysler knows that they have a defective Jeep.No warning, it just appears out of nowhere. I can’t live like this. I’m on automatic payment, this is not fair to me as a Consumer. Please help me. Happened in: October 2021,November 2021,December 2021, January 27,2022,February 4,2022.

NHTSA ODI 11450838

I have no technical no-how with cars so I will describe as best I can. We have a brand new 2021 Jeep Wrangler 4xe--bought it one month ago--and two weeks in, while driving, the check engine light came on. We were out of town so called the local dealer but they could not see us for three weeks. So we researched the issue and thought it could be a loose gas cap etc. We did some trouble shooting but nothing changed. Then, while driving, the entire dash lit up with various warnings, including the hybrid warning, and it just shut down. We were next to a parking lot and coasted in. Through a series of actions we were able to get it driving again and made it to another dealership. When we arrived all signals were gone and they could find no trouble codes to check. We were able to drive back home and we thought maybe it was the loose gas cap issue. We would have taken it into the dealership as a precaution, but service appts are weeks out. And it drove fine for several days. Then our daughter was driving it on an extremely busy and dangerous road. Luckily she'd just turned off it into our neighborhood--but she was still driving at a decent speed--and all of a sudden all the warning lights came on again, including the hybrid signal, and the car completely shut down on her. Stopped mid-drive and mid-road. We now have had it towed to the dealership. We have also read all the similar stories now with Jeep 4xes and have serious concerns about the extent of this issue and thus the safety of the vehicle. The dealership can't look at it for weeks, but we have already contacted sales to see what they can do. I feel like it could take months to work out what is happening here--especially with service backups--and I do not feel safe with any of our family members doing a back and forth on this until we find out that a serious recall in underway.

NHTSA ODI 11448371

Vehicle lost power while driving at highway speed, rapidly decelerating from 70 MPH to <20 MPH. Ignition was turned off after pulling off the highway. When vehicle restarted, alarms cleared and system temporarily operated normally. Problem returned shortly thereafter, but this time did so while accelerating across a street. This condition could have jeopardized safety of self or others by eliminating ability to maneuver/stranding vehicle in roadway. This incident was reported to dealership, who then inspected/investigated. Source is thought to be a faulty fuel pressure sensor. Warning lamps that accompanied this condition were: Check Engine, Sway Bar Link disconnected, and check 4-wheel drive. The check engine light appeared and reset approximately 60 miles prior, and no other symptoms were noted.

NHTSA ODI 11444526

Description: - Recurring on multiple occasions - Multiple lights on the dash come on. They may flash or persist - i.e. engine light, turtle light, crash avoidance light, among others. - The vehicle loses power (it’s a hybrid). This includes the motor and the engine. - The steering is compromised. You cannot steer the vehicle very well during this loss of power. - The vehicle usually will not restart and must be towed in or, in some cases, the battery can be disconnected causing the vehicle to reset and allowing it to begin operating again. This solution can work for a several power cycles or none at all. - When this happens, and you attempt to restart the vehicle sometimes when the power returns you are unable to tell if the vehicle is in neutral, drive, reverse, park, etc. - I experienced a case where the vehicle was in the Run position and the power windows would not open. When it was in the Off position, the windows would open. Perhaps this is intended behavior. - The seatbelt light will stay on even though all passengers in the vehicle are buckled in. It is unclear if this is part of the same issue, but it seems to be. - Systems compromised: Steering, braking, power/engine, seatbelts, etc. Examples of Incidents: - Driving in neighborhood (Safe Location) - Driving at highway speed (Unsafe Occurrence) - Driving on an off-road trail (thankfully with others) (Unsafe Occurrence) - Driving at highway speed - We almost crashed twice trying to get off the hwy. (Unsafe Occurrence) Compounding Safety Issues: - Roadside Assistance didn’t show up after ~7 hours waiting. - FCA’s utter confidence in the repair process is scary to me. - Confidence apparently based on recent software updates to the system, which was installed in a prior visit. The FCA rep wasn’t initially aware the vehicle was back in for service 2 days after installing the latest firmware. - Lack of ability to update software OTA (over the air).

NHTSA ODI 11439002

While driving on 131 northbound just before the Saginaw croton exit my Jeep lost power I was in the left lane had to merge across to the right to exit and all the lights were on noting charging system needs service I got off highway onto ramp and coasted to side of ramp and realized it was not even on anymore. I immediately shut it off checked my uconnect app for a service warning and it said charging system failure all the lights on the dash were alerting me until it shut down I sat for a bit and tried to start it and it did but was jerky when attempting to drive. I switched to esave and the engine kicked in but was also doggy. I had 60% battery so I’m not sure what happened. I attempted to plug in when I got home and it blew breakers anywhere I attempted to plug it in and made a very loud pop! I didn’t try it anymore at home as it scared me. Contacted the dealer and two weeks later it’s at the shop. They have no idea what is going on - it’s acting up but now doesn’t even put the info into the log according to my service technician at the dealer. They are waiting on Chrysler engineers to get back to them with what to do.

NHTSA ODI 11429046

While driving on a one way high way. Was about to overtake a semi truck. While half way on the opposite lane doing a legal overtake my acceleration decreased significantly, nearly causing my passengers and I to get into a head on collision with the another vehicle. All of this was due to the fact that the Jeep’s acceleration was decreased. The following warning appeared and code was registered: Check engine light code P00AF Service Electric Throttle Control stop/start unavailable Service stop start system Acceleration issues after shutting down my engine all the codes disappear and vehicle precedes to normal driving. I am extremely worried that this might happen again and pace me and my loved ones in a dangerous situation as well as other people on the road

NHTSA ODI 11421529

We were on the way to drop our kids off at school when the car gave us a bunch of errors (see pictures). Once we got out of the driveway, the Jeep would not go faster than 5mph. It was towed to the dealer on May 4 and has been there ever since. I have been given conflicting information on what is wrong with it from the dealership and the manufacturer. No ETA on fix.

NHTSA ODI 11419328

The contact owns a 2021 Jeep Wrangler. The contact stated while attempting to park the vehicle, the vehicle independently accelerated while the brake pedal was depressed. As a result, the vehicle crashed into the rear of a vehicle parked on the street. The air bags failed to deploy. A police report was not filed. There were no injuries sustained. The vehicle was not drivable. The vehicle was towed to an impound lot. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 930.

NHTSA ODI 11418297