What 397 owners told NHTSA about the 2021 Jeep Grand Cherokee Trackhawk

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving approximately 50 MPH, the vehicle started losing motive power before stalling and shutting off. During the failure, the check engine warning light was illuminated. The messages "Service Shifter" and "Transmission Temperature High" were displayed. The vehicle was later towed to the local dealer and was reprogrammed; however, after retrieving the vehicle, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 36,899.

NHTSA ODI 11567568

Upon parking my car in my driveway (which has a slight slope), I put it in park and turned it off. I then opened my door and got out. Before I could close the door my car began to roll backwards and I had to jump back in the car to stop it very quickly. The door was open and got caught on the cement wall that lines my driveway as it rolled back. There is damage to the door and it will likely need to be completely replaced. The next morning I had my friend come over to follow me to a body shop to assess the damage. I reversed my car to the end of my driveway and got out to close the garage door. The same thing happened again right when I stepped out of the car, and I again had to jump back in very quickly to stop it from rolling into the street. I then had it towed to the nearest dealer (on 1/15), where they replaced the vacuum pump because the service stability control light was on. They claim to have tested it on a slope and could not replicate the problem. They checked it out and could not find anything wrong with the transmission either. I got my car back on 1/22 (with the door still needing to be fixed) and this happened again on 1/23. I pulled into my driveway, put it in park, and my car immediately rolled back. I then put my 4-wheel drive on and the parking brake and parked it. It was not rolling so I went inside. I looked at it before bed and it was in the same spot. The next morning I go out to my car and it has rolled backwards down my driveway. Luckily, it did not go into the street. I could have easily been injured on multiple occasions, as well as other people or cars if they were around. The next time I might not get so lucky.

NHTSA ODI 11567625

I started my 2021 Jeep Grand Cherokee with the automatic start on November 2, 2023 and 5 minutes later it was in flames. Chrysler has an inspection done but will not tell me the cause. It is a total loss. Chrysler will not give my insurance company the letter of guarantee to complete the claim.

NHTSA ODI 11564536

Radio not turning on at all

NHTSA ODI 11564426

I was driving on a road when the car suddenly accelerated for no apparent reason. I hit the brake and nothing happened. When the car accelerated, it was like when you hit resume when you have cruise control on. I did not have cruise control on. To avoid hitting a vehicle in front of me, I went off the road to the right, hit a chain link fence and stopped in a field. The car was declared a total loss by the insurance company. Earlier that day, the car was giving me a warning to brake, when I was not near another vehicle. On other occasions before this, the car would tell me to put my hands on the steering wheel when I was gripping the steering wheel.

NHTSA ODI 11564196

As I was driving vehicle steering got really hard and all lights come up on the dash, pulled over and turn engine off wait for a while and turned back on, problem didn't solve, I contacted the Dealer before and they say there is no recall for these issue on these vehicle, it is very Danger and scary to be driving and not knowing if is safe or not.

NHTSA ODI 11564011

In 2022 I attempted to back into a parallel parking space and the emergency braking system kept activating to prevent backing up. Attempted getting corrected at dealer but no trouble codes available. Was driving, slowing down to stop at about 22mph, emergency braking system kicked in, shifted into auto stick, switched back reactivated normal drive. Six months later, was at a stop sign, on green light, turned left from left lane, accelerating to approximately 25mph, suddenly emergency braking activated again, again had to use auto stick to kick out of emergency braking. Luckily car behind me was not tail gating. end of message 04:56-Fri-01/05/24

NHTSA ODI 11563667

Driving down road and stopped at stop sign and started to go Anglo-Saxon power steering And out warning lights came on

NHTSA ODI 11563679

I am writing to file a complaint regarding an ongoing issue with the 10.1-inch infotainment screen in my Jeep Grand Cherokee L. The problem specifically pertains to the consistent disconnection of Android Auto, a critical feature for modern vehicle functionality. I believe this issue poses a safety risk and warrants further investigation. 1. Component/System Description: The malfunction involves the 10.1-inch infotainment screen, which controls various vehicle functions, including Android Auto connectivity. 2. Safety Concerns: The persistent disconnection of Android Auto has jeopardized my safety and the safety of others on multiple occasions. This issue interrupts vital functions such as navigation, communication, and hands-free operation, posing a risk of distraction and diminished driver focus. 3. Dealer Response: I have sought assistance from the dealership for this issue. However, their response has been inadequate. The dealership attempted a system reset, which proved ineffective in resolving the problem. The malfunction persists despite their intervention. 4. Confirmation by Dealer/Service Center: The dealer confirmed the issue but failed to rectify it. Their inability to address the problem raises concerns about the effectiveness of the current troubleshooting methods employed by Jeep service centers. 5. Third-Party Inspection: As of now, the vehicle or the malfunctioning component has not been inspected by the manufacturer, police, or insurance representatives. 6. Warning Signs: Prior to the complete failure, warning signs were evident. The Android Auto disconnection issue was preceded by intermittent connectivity problems, displaying error messages and disruptions in the infotainment system. These warning signs were reported to the dealership. I am open to providing any additional information or cooperating in any further investigation deemed necessary.

NHTSA ODI 11563604

Dear NHTSA, I am submitting a complaint regarding persistent power steering issues in my Jeep Grand Cherokee L. The recurring problem, specifically the "power steering unavailable / ALM unavailable" error, remains unresolved despite repeated attempts to address it through service appointments. This issue is concerning, and I believe it poses a safety risk that requires urgent attention. 1. Component/System Description: The power steering system in my Jeep Grand Cherokee L consistently displays the "power steering unavailable / ALM unavailable" error. 2. Safety Concerns: The unresolved power steering issue has created significant safety concerns. The sudden unavailability of power steering functionality affects the vehicle's maneuverability, posing a risk to both the driver and other road users. 3. Dealer Response: I have brought this matter to the attention of the dealership during multiple service appointments. However, a satisfactory resolution has not been provided. The unavailability of loaner vehicles during service appointments has further exacerbated the issue, as I rely on my car as my sole mode of transportation. 4. Documentation: I have documented the issue with screenshots of the error messages, providing clear evidence of the recurring problem. 5. Seasonal Limitation Claim: Disconcertingly, I was informed that a resolution could only be pursued during the winter season. This limitation is puzzling and raises concerns about the effectiveness of the proposed solution. 6. Prevalence of the Issue: A cursory online search has revealed that many other Jeep Grand Cherokee L owners are experiencing similar power steering problems. This indicates a broader issue that requires thorough investigation and resolution. I am willing to provide any additional information or collaborate in further investigations.

NHTSA ODI 11563609

Started noticing hard reverse shift when vehicle was cold. Took to the dealership, tech could not find any issues other than it shifted hard in reverse. Tech found no leaks, performed PCM reflash. Still no problems found. Tech did not check transmission fluid level on vehicle. Must be checked at the dealership. Tech recommended replacing transmission even though could not find any issues. A few days later while driving at highway speed the vehicle suddenly downshifted to 3rd gear nearly causing me to loose control. Vehicle would not shift into fourth gear. Had to limp vehicle home.

NHTSA ODI 11562511

I was traveling on a road with light snow. There was a bend in the road. I lost steering and manual breaking causing the vehicle to strike a telephone pole head on. My air bags did not deploy.

NHTSA ODI 11561247

Chrysler (corporate = Stellantis) is refusing to accept manufacturing responsibility for the extensive damage to my 2021 Jeep Grand Cherokee L (16,000 miles – with completely timely and up-to-date maintenance) when the steering components literally FELL APART while navigating out of my paved driveway at under 5mph with NO collision, provocation or explanation on September 2, 2023, rendering the vehicle undriveable. There was an ‘unofficial’ recall on the components. It should still be under warranty but, although none of the automotive professionals can come up with a reason why this happened, Stellantis Corporation is refusing to take any responsibility (or even communicate with anyone – other than to send generic emails saying ‘no’, with no viable explanation). NOTE: This vehicle was purchased new from Stateline Jeep/Chrysler in Fort Mills, SC. RECALL: [XXX] Many thousands of $$ in repair costs (IF, in fact, it can even be repaired – as the required parts have been on national backorder for all of these months.) and many thousands of $$ in rental car costs (vehicle has been at the dealership for 3+ months). All details, reports and pictures have been carefully documented by me. If this had happened on the major/busy road that I was about to drive on and/or ultimately the highway where we were headed instead of in my driveway, the results would 100% have been catastrophic for me/passenger and very probably other victims on the road. NOTE: I have pictures and other important documentation - this website won't let me upload. Please give me an email address to send them to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11561129

Vehicle died suddenly in traffic 2 times. Was able to restart after a short while. Was a serious safety issue as I was at highway speed 1 of the 2 times. Vehicle is now at an independent garage. 40k miles. Not under warranty. Has not been inspected or diagnosed yet. No warning lights or codes showing.

NHTSA ODI 11559597

My vehicle has 22,000 miles on it. The dealer has determined that they are at 4/32 and are wearing prematurely. He also indicated that Jeep (Nielsen Jeep) is aware of this and it is simply unfortunate that all four (4) tires (Michelin Premier LTX, 265/60R18) on my vehicle wore evenly and prematurely. As I indicated to the dealership servicing my vehicle, the tires do not grip in inclement weather and often result in skids, a safety issue especially when my two 12yr olds are in the vehicle with me. Tire warranted at 55,000 miles should not wear prematurely and thus making it unsafe to operate the vehicle.

NHTSA ODI 11559263

Driveshaft became loose while driving

NHTSA ODI 11557248

Vehicle lost power and stalled on major highway during rush hour traffic. Would not restart. Due to the amount of traffic and sudden deceleration, vehicle was impaired on a major throughway. No warning lamps appeared and all sensors were within normal range prior to incident. Vehicle was towed to Jeep dealership and confirmed the problem was a defective fuel pump. Simply not acceptable for a relatively new, well-maintained vehicle with only 25,000 miles. Incident could have caused serious bodily harm given the abrupt loss of power and major highway on which the incident occurred.

NHTSA ODI 11554398

The vehicle turned off once while driving and the check transmission light comes on periodically. l took it in for service, however, the dealer was not able to find the problem. Since leaving the repair shop the check transmission indicator comes on while driving and turning.

NHTSA ODI 11553510

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH, the vehicle independently shut off while pulling out in traffic. The vehicle was able to be restarted after a while. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11550626

Paddle shifters are disabled with no way to enable them. While towing, there is no way to reduce downhill speed maximizing the use of the power train while minimizing the use of the brake system causing the brakes to overheat and a potential crash incident.

NHTSA ODI 11549914

Steering assist stopped working and EPS fault warning light, front crash collision detection fault, and front crash collision detect turned off, and traction control indicators appeared. After 3 cycles of the ignition and driving for 10 minutes to a safe location the warning lights went off and steering assist was restored.

NHTSA ODI 11549917

October 12,2023 yellow lights in mirror Came on a message came into dashboard I pulled into garage. October 13 and 14 yellow lights do not come on for a second when I start vechicle nor do they come on in reverse mode when Adjacent to vechicle etc a fault is detected it’s not working properly tge blind spot module and rear sensors

NHTSA ODI 11549988

I purchased vechicle 9/11/21. The electronic start stop option is not Fuctioning. I understand you could stall In traffic if you use the option. I prefer to use standard way for safety.

NHTSA ODI 11549990

This was 5 -6 times my new car broke down 3 times for fuel pump problem then i have engine light on more than4-5 times . Now its still on they fixed it 2 month ago. I just buy this brand new car in 2021. Not completed 3 years yet and having 56700 kms on it .

NHTSA ODI 11549681

Power steering became unavaible with no warning upon turning on my car.

NHTSA ODI 11548898