What 397 owners told NHTSA about the 2021 Jeep Grand Cherokee Trackhawk

My son’s car drifted to the right past the white line and he ended up hitting a hydrant and continued at least 100 ft before stopping. Our dash cam showed a slow smooth drift to the right without any lane assist being activated to pull the car back. All safety features were activated and turned on the day we bought the car for him. It was the main reason we chose this model. He is very lucky to be alive. After the impact, the car just barely missed a business sign, a telephone pole and a tree. The car was declared totaled. Unfortunately, the total amount the insurance is offering is about 4k short of what we still owe. Words cannot express how lucky we are that our son is okay, but we are very angry that the features we bought the car for, failed him.

NHTSA ODI 11727969

Was in an accident another car hit us running approximately 45-50 when we was turning in. And no airbags deployed

NHTSA ODI 11633457

on mopar recall service done shows it had been serviced and bunch of lies i have never taken my 2021 jeep to get serviced for power steering issue. barely came out 1 week ago and crazy service man at BOGGUS TIPTON JEEP in Brownsville texas named Josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and i declined so wanted to charge me 2500 after i declined. he was more than likely gonna charge chrysler and me both ways to make the dealership double the money for a bull**** fix. my jeep has never been in service for the power steering recall. after readings previous comments i think chrysler is lying that the fixed and issue on many customers of recalls. [please check your vin and put a complaint and call chrysler like i am tomorrow and will get an attorney involved for a false fix and claim

NHTSA ODI 11619014

Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s a danger to my family and I for the car to continue to do these things as the car is unable to be moved..

NHTSA ODI 11607006

Dear NHTSA, I am submitting a complaint regarding persistent power steering issues in my Jeep Grand Cherokee L. The recurring problem, specifically the "power steering unavailable / ALM unavailable" error, remains unresolved despite repeated attempts to address it through service appointments. This issue is concerning, and I believe it poses a safety risk that requires urgent attention. 1. Component/System Description: The power steering system in my Jeep Grand Cherokee L consistently displays the "power steering unavailable / ALM unavailable" error. 2. Safety Concerns: The unresolved power steering issue has created significant safety concerns. The sudden unavailability of power steering functionality affects the vehicle's maneuverability, posing a risk to both the driver and other road users. 3. Dealer Response: I have brought this matter to the attention of the dealership during multiple service appointments. However, a satisfactory resolution has not been provided. The unavailability of loaner vehicles during service appointments has further exacerbated the issue, as I rely on my car as my sole mode of transportation. 4. Documentation: I have documented the issue with screenshots of the error messages, providing clear evidence of the recurring problem. 5. Seasonal Limitation Claim: Disconcertingly, I was informed that a resolution could only be pursued during the winter season. This limitation is puzzling and raises concerns about the effectiveness of the proposed solution. 6. Prevalence of the Issue: A cursory online search has revealed that many other Jeep Grand Cherokee L owners are experiencing similar power steering problems. This indicates a broader issue that requires thorough investigation and resolution. I am willing to provide any additional information or collaborate in further investigations.

NHTSA ODI 11563609

October 12,2023 yellow lights in mirror Came on a message came into dashboard I pulled into garage. October 13 and 14 yellow lights do not come on for a second when I start vechicle nor do they come on in reverse mode when Adjacent to vechicle etc a fault is detected it’s not working properly tge blind spot module and rear sensors

NHTSA ODI 11549988

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.

NHTSA ODI 11541484

Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and Had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to jeep many times with no solution.

NHTSA ODI 11530358

Battery has died three times within 1.5 years…

NHTSA ODI 11522974

I was sitting in school pick up line with the Jeep off. I started it and everything was normal, until I pulled into the road. The power steering went out and the light on dash said lane management not working needs service. The light for the adaptive lane cruise control came on. I was driving and when I was trying to turn I would have to turn the wheel almost 360°! There was no issues or warnings lights prior to this happening. I called dealer and they got me in the next day. They say it needed a update but it's scary if this just happens without warning, especially if you are on the road.

NHTSA ODI 11519459

Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation

NHTSA ODI 11494469

When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary.

NHTSA ODI 11482317

Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.

NHTSA ODI 11474294

Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only.

NHTSA ODI 11456775

The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working.

NHTSA ODI 11455331

The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.

NHTSA ODI 11454391

Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.

NHTSA ODI 11452999

Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains.

NHTSA ODI 11450731

Came out from an event with my family, tried to start my car. Wouldn’t start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service.

NHTSA ODI 11450522

When I turn on my vehicle, the error message Power Steering Unavailable will come on. Once the error message occurs, I can barely turn the steering wheel when I am driving my car. Most times after my car has sat (while I am work), the message will clear and power steering will be available again. On average this has been occurring every other day. The Jeep dealership where I bought my car has deemed it undrivable and taken it off the road until the problem has been corrected. Also when this light comes on, the Active Lane Management warning light will come on and doesn't work either.

NHTSA ODI 11450301

The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand Cherokee L

NHTSA ODI 11450314

The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.

NHTSA ODI 11449470

Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.

NHTSA ODI 11449256

At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.

NHTSA ODI 11448943

My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.

NHTSA ODI 11448005