What 397 owners told NHTSA about the 2021 Jeep Grand Cherokee Trackhawk

Hi, I wish to submit a compliant as Jeep have still not issued a remedy for my 2021 vehicle. This is a new expensive vehicle that I'm unfortable driving my young children in so I'm suprised and dissapointed it is taking Jeep so long to resolve.

NHTSA ODI 11507061

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NHTSA ODI 11506636

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11506221

While driving 65 mph, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Had to used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. quickly pulled over and was able to make it to a parking spot. Could have been rear ended. Unable to drive the vehicle towed to a dealer. Second time the same issues occurred. Had to quickly react before getting rear-ended while driving 50 mph. The power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Quick response to pull over so we weren't hit. No symptoms prior to all the lights flashing and losing power steering.

NHTSA ODI 11506014

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that he had to manually hold the high-beam headlights switch with his left hand while driving for the high-beam headlights to operate as needed. The contact stated that the high-beam headlights would deactivate and not operate as needed without the switch being held. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure, but the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V797000 (Exterior Lighting) however, the VIN was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100.

NHTSA ODI 11505360

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11505038

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11503867

I have a panoramic sunroof and while driving down the road the rear panel of the sunroof exploded outward. Sounded like a gunshot.

NHTSA ODI 11503299

Known recall NHTSA Campaign Number: 22V554000 (Exterior Lighting) since July 28, 2022. Remedy still not available and major safety concern with potential vehicle wreck! Taken to dealership twice and remedy not available.

NHTSA ODI 11503023

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a computer failure, causing an unknown module to be replaced. Additionally, the contact stated while driving 10-15 MPH and pulling out of the parking lot, the message "Activate The SOS" was displayed. The contact called Jeep Emergency System Department and inquired about assistance with turning off the emergency system and was informed that there was no indication that the SOS system message had been activated. The contact parked, turned off, and restarted the vehicle; however, the instrument panel lights and center display failed to activate even though the engine was still running. The vehicle lost motive power independently turned off and failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the parking sensor module had failed, causing correlated damages to other unknown modules. The dealer replaced the parking sensor module; however, after driving the vehicle, the dealer diagnosed that the PCM and powertrain transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 7,000.

NHTSA ODI 11502509

Driving on I70 West near Idaho Springs, CO and the rear panel on the panoramic sunroof exploded upwards. No debris hit, it just exploded upwards.

NHTSA ODI 11502169

The Recall z50/ 22V544 has been outstanding for the tailamp since August 2022 and still has no remedy.

NHTSA ODI 11501928

Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times.

NHTSA ODI 11500850

Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.

NHTSA ODI 11499544

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V554000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11499429

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11499221

Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue

NHTSA ODI 11498499

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

NHTSA ODI 11498510

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting). The contact stated that the taillights were no longer illuminated. The contact made a local dealer aware of the failure and recall notification; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11498145

ON 11/19/2022 I AM DRIVING AT ABOUT 65 MPH GOING NORTHBOUND IN THE RIGHT LANE ON THE PALISADES INTERSTATE PARKWAY AT EXIT 2 IN NJ. A CAR PASSING ME IN THE LEFT LANE STRIKES A DEER WITH HIS LEFT FRONT AND THE DEER IS FLIPPED IN THE AIR. THE DEER IS NOW AIRBORNE AND IN THE RIGHT LANE. I DRIVE INTO THE DEER AND IT IMPACTS THE HOOD OF THE JEEP AND CRASHES THROUGH THE WINDSHIELD AND LANDS IN THE PASSENGER COMPARTMENT. I DID NOT HAVE TIME TO BRAKE HARD BUT WAS ABLE TO PULLOVER ON A GRASSY AREA OAST THE EXIT ON THE RIGHT. I HAVE A DASHCAN VIDEO BUT I CANNOT UPLOAD TO REPORT. AVAILABLE UPON REQUEST AND CN BE EMAILED TO YOU. CONCERN: 1. THE EMERGENCY ASSIST SYSTEM ACTIVATED AND DETECTED A COLLISION AND ASKED ME IF I NEEDED POLICE , FIRE OR AMBULANCE. 2. THE AIRBAG SYSTEM FAILED TO DETECT A HIGH SPEED COLLISION AND DID NOT DEPLOY. WHY DID THE RESPONSE SYSTEM DETECT A COLLSION AND INQUIRED IF I NEEDED POLICE, FIRE AND AMBULANCE AND THE AIRBAG SYSTEM NEVER SENSED A HIGH IMPACT COLLISION WITH THE DEER.

NHTSA ODI 11495976

Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "RSU" and corrected the issue with a software update

NHTSA ODI 11494641

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.

NHTSA ODI 11494422

Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation

NHTSA ODI 11494469

Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet.

NHTSA ODI 11494506

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the taillights failed to illuminate. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 16,300. VIN tool confirms parts not available.

NHTSA ODI 11493837